2016 Toyota RAV4

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING 55 MPH, THE VEHICLE'S HEADLIGHTS BECAME TOO BRIGHT AND CAUSED OTHER DRIVERS TO FLASH THEIR HEADLIGHTS, WHICH OBSTRUCTED THE CONTACT'S VISION. TOYOTA OF NICHOLESVILLE, KENTUCKY INSPECTED THE VEHICLE, BUT COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,100.

I PURCHASED MY TOYOTA RAV4 LE ON MAY 2016 AT SOUTH COAST TOYOTA IN COSTA MESA, CALIFORNIA. I LOVED IT JUST AS MUCH AS THE OTHER TOYOTA CARS I OWNED BEFORE. AFTER 10 MONTHS AND 7, 000 MILES, I'VE NOTICED A CLICKING NOISE ASSOCIATED WITH A FLICKERING HEADLIGHTS. THEY OCCUR EVERY TIME WHEN SHIFTING INTO DRIVE AND ENGAGING THE GEAR JUST ABOVE IDLE. ON MAY 8TH 2017, I DECIDED TO TAKE IT BACK TO THE DEALER SO THEY CAN TAKE A LOOK AT IT. FIRST VISIT THEY STATED THAT THEY COULD NOT FIND/REPLICATE THE NOISE NOR THE FLICKERING HEADLIGHTS. THE NEXT DAY, MAY 9TH 2017, I TOOK IT BACK AND INSISTED THAT THEY CHECK IT AGAIN. THEY KEPT THE CAR OVERNIGHT. THE NEXT DAY THEY CALLED ME TO GO PICK UP THE CAR. WHEN I GOT THERE, THE ASSISTANT SERVICE MANAGER, THOMAS TRAFFORD, CONFIRMED THAT THEY HAVE FOUND THE NOISE BUT NOT THE FLICKERING HEADLIGHTS. AND TO MY SURPRISE, THE SHOP FOREMAN, BOBBY GENTON, CLAIMED THAT THE CLICKING NOISE WAS CAUSED BY ABS (ANTI-LOCK BRAKE SYSTEM) AND IT WAS NORMAL IN A TOYOTA RAV4 AND THERE IS NOTHING THEY CAN DO ABOUT THEREFORE I JUST HAVE TO GET USED TO IT. I ASKED HIM WHY WAS IT THAT THE CLICKING NOISE WAS NOT THERE WHEN I FIRST BOUGHT THE CAR ONE YEAR AGO AND IT STARTED JUST NOW AFTER ALMOST A YEAR. HIS ANSWER WAS: 'MAYBE IT WAS THERE, YOU JUST DIDN'T NOTICE IT TILL NOW.' I DISAGREE BECAUSE I HAVE BEEN DRIVING DIFFERENT CAR BRANDS, INCLUDING TOYOTA, FOR OVER 30 YEARS AND I CAN ASSURE YOU THAT I'VE NEVER EXPERIENCED THE SAME I'M SURE THAT THE CLICKING NOISE AND THE FLICKERING HEADLIGHTS ARE NOT NORMAL IN ANY OTHER CAR BRAND (THAT IS LESS THAN 10,000) LET ALONE TOYOTA THAT IS KNOWN FOR ITS GOOD QUALITY AND PERFORMANCE. HOWEVER, IF THE CLICKING NOISE AND FLICKERING HEADLIGHTS ARE AN EXISTING AND NORMAL CONDITION, AS THEY CLAIM IT TO BE, ISN'T TOYOTA OBLIGATED TO MAKE THE CONSUMERS AWARE OF IT AND LET THEM DECIDE IF THEY REALLY WANT THE SAME CAR?

THE IDLE SPEED IN THE RAV4 4 IS SET TOO HIGH CAUSING THE CAR TO MOVE FORWARD WHEN STOPPED WITH FULL PRESSURE APPLIED TO THE BRAKES. TOYOTA REFUSED TO REDUCE THE IDLE SPEED AND STATES THAT THIS NORMAL OPERATION. I BELIEVE THEY HAVE SET THE IDLE HIGH SO THE CAR WILL PASS EMISSION STANDARDS AND AS A RESULT NOW HAS THIS DEFECT WHERE THE CAR MOVES FORWARD WITH FULL BRAKE APPLIED DUE TO THE HIGH IDLE SPEED. THIS MAY BAY BE AN EMISSIONS PROBLEM BUT IT MOST CERTAINLY IS A SAFETY ISSUE

14 MONTH OLD RAV4 XLE DRIVING DOWN THE INTERSTATE AND APPLIED THE BRAKES FOR SLOW TRAFFIC, THE ABS / TRACTION CONTROL WARNING LIGHTS CAME ON. I AM OVER THE 36,000 MILE WARRANTY AS MY WORK ENTAILS DRIVING. THE LOCAL DEALER QUOTED ME $2800 FOR REPAIRS, HE CHECKED WITH THE TOYOTA MFG. REP TO SEE IF POSSIBLY THE ABS ACTUATOR IS COVERED UNDER THE POWERTRAIN PORTION (60000 MILES) OF TOYOTA'S WARRANTY. TOYOTA DEALER STATED NO WARRANTY COVERAGE DUE TO MILEAGE. LOCATED NUMEROUS COMPLAINTS AND RECALL FOR "CERTAIN MODEL YEAR" 2016 TOYOTA RAV4 RECALL - #16V198000 RECALL FOR SERVICE BRAKES, HYDRAULIC : ANTILOCK. IT APPEARS THEY ARE AWARE OF A PROBLEM WITH THE 2016 MODEL BUT WILL ONLY A FEW OF THE ONES SOLD.

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING 55 MPH, A ROCK STRUCK THE WINDSHIELD AND CAUSED IT TO FRACTURE. THE CONTACT WAS CONCERNED THAT THE WINDSHIELD MAY NOT HAVE BEEN PROPERLY CONSTRUCTED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONATCT WAS INFORMED BY THE DEALER THAT THE REPAIR PART WAS ON BACKORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 9,421.

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING ANY SPEED AT NIGHT, THE HEADLIGHTS DID NOT PROVIDE ADEQUATE LIGHTING. THE CONTACT ALSO STATED THAT THE HEADLIGHT BEAMS FOCUSED APPROXIMATELY 20 FEET ABOVE THE GROUND, WHICH MADE IT DIFFICULT TO SEE THE ROAD. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BULBS NEEDED TO BE CHANGED. THE CONTACT PURCHASED THE AFTER MARKET BULBS, BUT THEY PERFORMED WORSE THAN THE ORIGINAL BULBS. THE FAILURE RECURRED AND THE DEALER STATED THAT NOTHING ELSE COULD BE DONE. ADDITIONALLY, WHILE DRIVING AT A LOW SPEED ONLY, A GRINDING NOISE WAS HEARD WHEN THE BRAKE PEDAL WAS APPLIED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.

AFTER LEAVING A RESTAURANT WITH OUR GRANDCHILD GETTING INTO OUR 2016 TOYOTA RAV4 VEHICLE, GLASS STARTED FALLING OFF THE BACK OF THE ROOF AS WE PULLED OUT ON THE HIGHTWAY. IT APPEARS THAT POSSIBLY A FOUR DOORS CLOSING CLOSE TO THE SAME TIME SHATTERED OUR SUNROOF. I TOOK THE VEHICLE TO LOMBARD TOYOTA IN LOMBARD, IL WHERE THEY DEEMED IT "ROAD DAMAGE AT HIGHWAY SPEED". I CORRECTED THE SERVICE REP TO CLARIFY WE WERE JUST TAKING OFF FROM THE RESTAURANT AFTER GETTING INTO THE CAR. THE REMAINING GLASS WAS PUSHED UPWARD AND NOT INWARD. THIS IS OBVIOUSLY A DEFECTIVE SUNROOF ON THE RAV4, BUT NEITHER THE LOCAL DEALERSHIP NOR THE TOYOTA CUSTOMER SERVICE REPRESENTATIVE WILL TAKE RESPONSIBILITY. AFTER CLOSE TO TWO WEEKS UNABLE TO DRIVE THE CAR, I JUST PICKED IT UP YESTERDAY. THE BILL--$1400 I SEE OTHER SUNROOF HAVE BEEN REPORTED BLOWING UP. THANKFULLY, WE HAD INSIDE DOOR CLOSED. NEVER AGAIN WILL I PURCHASE A VEHICLE WITH A SUNROOF, ESPECIALLY FROM TOYOTA.

THE RAV 4 HAS AN AGGRESSIVE IDLE SPEED WHICH CAUSE THE CAR TO "CREEP" FORWARD WHEN STOPPED. IF EXCESS FORCE ISN'T APPLIED TO THE BRAKE, THE CAR WILL MOVE FORWARD AT STOP LIGHTS ETC. I INITIALLY REPORTED THE PROBLEM TO TOYOTA OF VACAVILLE CA. ON 8/25/216. I HAD RENTED A TOYOTA COROLLA WHILE THE DEALERSHIP INVESTIGATED THE PROBLEM ALONG WITH ROUTINE MAINTENANCE. THE REPORT CAME BACK THAT THE CAR OPERATED NORMALLY. I THEN ASKED TO DO A "TEST DRIVE" WITH THE CHIEF MECHANIC. WE WENT OUT IN THE COROLLA FIRST TO A FLAT LEVEL LOCATION IN THE PARKING LOT. AFTER STOPPING THE CAR I RELEASED THE BRAKE TO DEMONSTRATE HOW DOCILE THE CAR REACTED WHEN THE BRAKE WAS RELEASED. WE THEN GOT INTO MY RAV 4 AND RETURNED TO THE SAME LOCATION. I REPEATED THE PROCESS AND NOTED WITH THE MECHANIC HOW MUCH MORE AGGRESSIVE THE RAV REACTED WHEN THE BRAKE WAS RELEASED. MY ASSUMPTION IS THAT THE IDLE IS SET TOO HIGH WHICH CAUSES THIS PROBLEM OF "CREEPING" WHILE STOPPED. THE MECHANIC AGREED THAT IT APPEARED MORE AGGRESSIVE BUT WANTED TO DO FURTHER TESTING, SO ON 8/28/2017 I RETURNED THE CAR TO THE DEALERSHIP. THE MECHANIC TEST DROVE ANOTHER RAV 4 AND DID A TIME TEST ON HOW FAST IT WENT FROM POINT A TO POINT B. HE REPEATED THE PROCESS WITH MY CAR. HIS REPORT STATED THAT BOTH RAV 'S PERFORMED THE SAME. UNSATISFIED WITH THE TESTING DONE AT THE DEALERSHIP I CALLED TOYOTA CUSTOMER CARE ON 8/30/207 AND STATED MY CONCERN. I WAS TOLD THAT THE DEALERSHIP COULD NOT ADJUST THE IDLE ON THE CAR BECAUSE THAT'S THE WAY THE CAR WAS DESIGNED AND TO CHANGE IT WOULD VOID THE WARRANTY. SO TOYOTA ENGINEERED INTO THE RAV 4 A PROBLEMATIC IDLE SPEED? I FEEL THIS IS A SAFETY ISSUE AND ONE DAY I WILL REAR END SOMEONE. I HAVE OWNED OVER 30 TOYOTAS DURING MY LIFE, RENTED HUNDREDS OF CARS DURING MY CAREER AND HAVE NEVER HAD A CAR RESPOND THE WAY THIS RAV 4 DOES.

SUNROOF IMPLODED WHILE DRIVING TO WORK. HEARD EXPLOSION, LOOKED UP, AND GLASS FROM SUNROOF STARTING FALLING INTO CAR. SUNROOF VISOR WAS OPEN AT THE TIME. SUNROOF WAS CLOSED. WAS NOT A WARM DAY (AS I HAVE SEEN THIS BE A PROBLEM IN OTHER CASES). LOOKED BEHIND THE CAR AND DID NOT SEE ANYTHING THAT MIGHT HAVE FALLEN ON THE ROOF AND CAUSED THE GLASS TO BREAK. THERE WAS NO ONE IN FRONT OF ME (SO IT WAS NOT A STONE/PEBBLE FROM CAR IN FRONT OF ME).