2014 Toyota RAV4

We purchased a used 2014 RAV4 (VIN [XXX]) a few months ago. During a trip to the store my wife all of a sudden found it extremely hard to steer and almost went into a ditch! (thank God she didn't). It was a blessing that she didn't hit anything or anybody when this happened. It was close to home at the time so I came there to help. I was barely able to get the vehicle home because it was so hard to steer. I saw the power steering warning light on the dash and upon further review figured out that the electric power steering (EPS) electronic control unit (ECU) which assists with ease of steering, has failed. I Googled the issue for my vehicle and it turns out there is a safety recall for failure of the ESP ECU on the 2014 model year RAV4. However, when I entered our VIN into the system, our particular RAV4's VIN apparently isn't one that falls into those that are covered by the NHTSA Campaign 15V144000 recall. With this ESP ECU failure being the exact part that the 15V144000 recall is for, I tried contacting Toyota Customer Experience Center at [XXX] to see if they would authorize the repair in light of this failure being the same as those VINs that are covered under the recall. They declined to authorize the repair. Chiante told me that "Toyota likely would have covered this repair if the vehicle had been serviced at Toyota dealerships throughout its life". The ESP ECU board either works or it doesn't and it was working when we bought the vehicle and now it doesn't. This is a SIGNIFICANT SAFETY HAZARD and the vehicle is NOT safe to drive with this ESP ECU failure. It is estimated to cost $1,500 or more to repair and that is about 15% of what the car is worth! Aside from not being able to afford this repair on our own, this ESP ECU failure is exactly the same issue as other 2014 RAV4s but Toyota is refusing to cover the repair because our VIN isn't in the list. How can NHTSA assist with resolving this issue? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)

Request for Investigation – 2014 Toyota RAV4 Airbag Non-Deployment On [XXX], at approximately [XXX]., the vehicle was involved in a traffic collision in Lakeland, Florida. The vehicle sustained a significant impact to the driver’s-side front area. Despite the nature and location of the collision, the Supplemental Restraint System (SRS) airbags did not deploy. Law enforcement responded to the scene and completed Police Report. Emergency medical services also responded, and the driver was transported from the scene by ambulance due to injuries sustained in the collision. The primary concern is whether the airbag system, including the crash sensors and SRS components, functioned as designed during this crash. Based on the impact, I am seeking an investigation into whether the non-deployment of the airbags was the result of a defect or malfunction. I respectfully request that NHTSA review this incident, document it within its vehicle safety database, and determine whether similar complaints involving 2014 Toyota RAV4 vehicles exist that may indicate a broader safety concern warranting further investigation. Supporting documentation, including photographs of the vehicle damage, the police report, and any other relevant records, can be provided upon request. Thank you for your attention to this important vehicle safety matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Toyota Rav4. While driving at various speeds, the steering wheel became difficult to turn, with several unknown warning lights illuminated. The failure was intermittent. The failure lasted for several seconds before the power steering feature returned, and the vehicle returned to normal operation and the warning lights were no longer illuminated. The vehicle was taken to a dealer, and the contact received an estimate for a diagnostic test. Upon further investigation, the contact discovered NHTSA Campaign Number: 20V373000 (Steering); and associated the failure with the recall; however, the manufacturer confirmed that the VIN was not included in the recall. No additional assistance was provided. The failure mileage was approximately 140,000.

I am filing a complaint regarding Toyota’s handling of a known paint defect affecting my 2014 Toyota RAV4 Limited in Blizzard Pearl paint. Over the past several years, the paint on my vehicle has progressively peeled and deteriorated. Approximately 50% of the vehicle’s paint is now damaged. This issue is clearly consistent with Toyota’s known Blizzard Pearl paint defect program. However, I was never notified by Toyota about this defect program through mail, email, or phone call. In addition, I regularly serviced my vehicle at authorized Toyota dealerships during the years the program was active, yet no dealership or Toyota representative informed me that my vehicle qualified for repair coverage. I only recently learned about the existence of this program after visiting a Toyota dealership regarding another issue. At that time, I was told the program had already expired in April 2024 and that Toyota would no longer provide assistance. I believe this is unfair because: - Toyota acknowledged this as a manufacturing-related defect. - I was never properly notified. - Toyota dealerships had multiple opportunities to inform me during regular service visits. - The defect became progressively worse over time. I am requesting that Toyota reconsider my case and provide goodwill assistance or repair coverage despite the expiration date, due to the lack of notification and the severity of the defect. Toyota Brand Engagement Center still told me the recall expiated.

My vehicle's factory applied paint which is Blizzard Pear 070 is failing and peeling on entire vehicle in multiple areas including roof, hood, interior doors, side panels, and rear door. This started as chipping back in 2019 and then peeling around late 2019 and has progressively gotten worse with even being garaged. This is a know issue acknowledge by Toyota customer support program that has since expired. The paint is delaminating down to the primer with bare metal exposed. Yes it is available for inspection and actually had my local Toyota dealer who I purchased from take pictures last month and tell me the peeling paint is from the know manufacture defect. This is a could pose a safety risk as peeling paint can detach while driving and and also the exposed metal is susceptible to corrosion which could lend to body panels deterioration over time. Toyato manufacturer was contacted and I was told the customer support warranty is expired. Although Toyato said they sent out recall noticed I never received them. Back in 2019 I approached the dealership service dept with issue but they didn't document it and at the time told me it was general wear and tear. Now Toyato manufacturer is not standing behind it. They dealership also told me there are many others having the same issue when I took my car in to get assessed. If there are this many people Toyato should stand behind the paint defect and extend the opportunity for it to be fixed.

UPDATE TO PRIOR COMPLAINT — Filed April 2, 2026. VIN: [XXX] . 2014 Toyota RAV4 AWD XLE. Team Toyota Langhorne, 746 E Lincoln Hwy, Langhorne PA 19047. Vehicle remains out of service — 53 days as of April 10, 2026. SECOND REPLACEMENT VEHICLE — April 4-5, 2026: Dealership presented 2014 RAV4 VIN [XXX] as replacement. Upon visual inspection: valve cover leaking; blue silicone sealant on valve cover applied unevenly indicating prior engine disassembly or concealed active oil leak; catalytic converter flanges rotted top to rear requiring full replacement; oil on bottom of motor. Photographs available. Dealership declined to repair at estimated cost of $2,500 — April 6, 2026. DEALER RESOLUTION FAILED — April 7, 2026: Bill Sullivan, Pre-Owned Sales Director, offered buyback or trade. Both rejected as inadequate. No resolution provided. Two defective replacement vehicles presented — neither acceptable. Cases: [XXX] / [XXX] / [XXX] [XXX] — [XXX] — [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2014 Toyota RAV4 AWD XLE purchased June 2025. Multiple pre-existing safety defects confirmed by dealership personnel were never disclosed at time of sale. POWER TRAIN: Torque converter failure — vibration documented at pre-sale inspection, never disclosed or diagnosed. Axle bracket corroded so severely it was fused to axle and required cutting off — confirmed by service advisor on recorded call. BRAKES: Aftermarket brake parts installed pre-sale without disclosure. Brake system rated RED by dealership within 9,734 miles of purchase. Severe brake pedal pulsation confirmed on multiple invoices. ODY/STRUCTURE: Severe underbody and structural corrosion — subframe, crossmembers, fuel tank surfaces — never disclosed. Swollen lug nuts documented. Prior welded exhaust repair undisclosed. Exhaust flange separation and catalytic converter failure — repair quote $4,745. SEAT BELT: Rock found lodged in seat belt buckle — safety restraint failure — not noted on pre-sale inspection. RECALL 23V734000 / 23TA13: Aftermarket battery used as recall remedy — OEM replacement required — non-compliant — fire risk not disclosed at sale. All defects confirmed by dealership invoices, MPI video, and recorded calls. Vehicle out of service since February 2026. Complete documentation available.

I was in a car accident and the side and steering airbags deployed. While the main steering airbag deflated successfully following the accident, the driver's side door side airbag never deflated. Once I was trying to get out of the car and had the door open, this meant it was much harder and took longer to get out as I had to slide out from underneath it. Because I wasn't able to get out quickly, I remained in a car in direct line of traffic with my driver's side door where it would have been hit first putting me in more danger.

All four of my door lock actuators are not working properly. All four usually don’t work, however once in a great while they will actually lock or unlock. This is a big safety issue because when I think they lock, they don’t. When I drive at night with my daughter in the backseat I do not feel safe. I always have to check all 4 doors a couple times, because sometimes they will unlock but not lock. Also note that they do not work all at the same time. It always varies by the day. I was going to pay for them to be fixed myself, but it was too costly.

The contact owns a 2014 Toyota Rav4. The contact stated that while driving approximately 20 MPH and turning right at an intersection, the steering wheel seized with several unknown warning lights illuminated. The contact completed the turn, and the steering wheel started functioning normally, and the warning lights were no longer illuminated. The failure reoccurred while making a right turn. The vehicle was taken to an independent mechanic, and the contact was referred to the dealer for assistance. The dealer was contacted and confirmed that the VIN was not under recall related to the failure. The vehicle was not repaired. The contact had stopped driving the vehicle. After researching online, the contact associated the failure with NHTSA Campaign Number: 20V373000 (Steering): however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.