NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
257 reports16,000 miles · Jun 10, 2014
Service Brakes
BRAKES FADING AND OVERHEATING. DURING A LONG DESCENT ON HIGHWAY THAT REQUIRED FREQUENT APPLICATION OF BRAKES TO MAINTAIN SPEED, I EXPERIENCED SIGNIFICANT BRAKE FADING AND OVERHEATING. AT THE END OF THE HILL BRAKE EFFECTIVENESS WAS SIGNIFICANTLY REDUCED REQUIRING MORE PRESSURE AND PEDAL TRAVEL TO ACHIEVE ADEQUATE BRAKING ACTION…
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BRAKES FADING AND OVERHEATING. DURING A LONG DESCENT ON HIGHWAY THAT REQUIRED FREQUENT APPLICATION OF BRAKES TO MAINTAIN SPEED, I EXPERIENCED SIGNIFICANT BRAKE FADING AND OVERHEATING. AT THE END OF THE HILL BRAKE EFFECTIVENESS WAS SIGNIFICANTLY REDUCED REQUIRING MORE PRESSURE AND PEDAL TRAVEL TO ACHIEVE ADEQUATE BRAKING ACTION. BRAKING WAS ALSO ACCOMPANIED BY VIBRATION THAT COULD BE FELT IN THE STEERING WHEEL. BRAKING PERFORMANCE WAS RESTORED AFTER THE BRAKES COOLED DOWN. AFTER THE INCIDENT I DID A BIT OF RESEARCH AND FOUND THAT RAV4 LE IS EQUIPPED WITH SMALLER FRONT BRAKES THAN XLE AND LIMITED MODELS. LE FRONT ROTORS ARE ONLY 10.8", SIGNIFICANTLY SMALLER THAN 11.7" ROTORS ON THE XLE AND LIMITED, AS WELL AS MOST COMPETITIVE VEHICLE WHICH COME EQUIPPED WITH ~12" OR BIGGER BRAKE ROTORS. BASED ON THE FADING / OVERHEATING EXPERIENCED AND THE FACT THAT RAV4 LE BRAKES ARE MUCH SMALLER THAN MOST OTHER SMALL SUV, IT APPEARS TO ME THAT THE BRAKES ROTORS ARE UNDERSIZED FOR THE SIZE / GVWR OF THIS VEHICLE. *TR
NHTSA ODI #10597294
10,000 miles · May 19, 2014
Unknown Or OtherCrashFire
DEAR SIRS, I DON'T HAVE NOTHING TO HIDE, WE HERE ON THE ISLAND OF CURACAO HAVE BEEN EXPERIENCING MANY VEHICLES WHICH ARE CHINESE AND THEIR VIN NO, ARE ALSO CLONED, I BELIEVE THIS IS A WORLD PROBLEM, AND ALSO US MANUFACTURERS HAVE TO UNDERSTAND THAT THIS IS A WORLD PROBLEM, AND THEY CAN ALSO HELP TO EXPOSE THIS SITUATION. I HA…
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DEAR SIRS, I DON'T HAVE NOTHING TO HIDE, WE HERE ON THE ISLAND OF CURACAO HAVE BEEN EXPERIENCING MANY VEHICLES WHICH ARE CHINESE AND THEIR VIN NO, ARE ALSO CLONED, I BELIEVE THIS IS A WORLD PROBLEM, AND ALSO US MANUFACTURERS HAVE TO UNDERSTAND THAT THIS IS A WORLD PROBLEM, AND THEY CAN ALSO HELP TO EXPOSE THIS SITUATION. I HAVE POSTED MANY ON BLOGS, WHICH HAS TO DO WITH THE CLONING OF CARS. THERE WAS ALSO AN ISSUE WITH SOME ONE BOUGHT A VEHICLE AT THE TOYOTA DEALER A RAV4 2013 AND WE CAME TO FIND OUT THAT IT IS A 2010 MEXICAN CLONE CAR. AND I HAVE REPORTED THESE ALSO TO OTHER AGENCIES IN USA , ONE OF THEM IS THE SEC SECURITIES EXCHANGE COMMISSION WHISTLE BLOWER DEPARTMENT. *JS
NHTSA ODI #10592365
963 miles · May 19, 2014
Electrical SystemElectronic Stability Control (esc)
CAR STARTED ACTIN G UP ON MAY 4TH. DIDN'T WANT START RIGHT AWAY IT STATED AFTER 4 5 TIRES AFTER 3 DAYS OF THAT I TOOK THE CAR TO LOCAL DEALER THEY TOLD ME BATTERY WAS LOW AND THEY CHARGED IT. I BROUGHT THIS CAR BRAND NEW IT HAS ONLY 14 MILE AND I BROUGHT IN MARCH 31 2014. THIS PROBLEM STARTED AGAIN YESTERDAY ( 05/18/2014). *…
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CAR STARTED ACTIN G UP ON MAY 4TH. DIDN'T WANT START RIGHT AWAY IT STATED AFTER 4 5 TIRES AFTER 3 DAYS OF THAT I TOOK THE CAR TO LOCAL DEALER THEY TOLD ME BATTERY WAS LOW AND THEY CHARGED IT. I BROUGHT THIS CAR BRAND NEW IT HAS ONLY 14 MILE AND I BROUGHT IN MARCH 31 2014. THIS PROBLEM STARTED AGAIN YESTERDAY ( 05/18/2014). *JS
NHTSA ODI #10592352
1,276 miles · May 10, 2014
Equipment Adaptive/mobilityStructure
I PURCHASED THE 2013 RAV4 LIMITED WITH NAVIGATION AND A BLIND SPOT MONITOR, HOWEVER I DO NOT BELIEVE THE MONITOR WORKS CORRECTLY, IT DOES NOT GIVE ANY INDICATION THAT SOMETHING (ANOTHER VEHICLE) IS APPROACHING UNTIL THE VEHICLE IS AT THE SIDE DOOR OF MY VEHICLE, WAY TOO LATE TO MAKE AN ADJUSTMENT TO YOUR CHANGING LANES. I HAVE…
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I PURCHASED THE 2013 RAV4 LIMITED WITH NAVIGATION AND A BLIND SPOT MONITOR, HOWEVER I DO NOT BELIEVE THE MONITOR WORKS CORRECTLY, IT DOES NOT GIVE ANY INDICATION THAT SOMETHING (ANOTHER VEHICLE) IS APPROACHING UNTIL THE VEHICLE IS AT THE SIDE DOOR OF MY VEHICLE, WAY TOO LATE TO MAKE AN ADJUSTMENT TO YOUR CHANGING LANES. I HAVE HAD IT BACK TO MY TOYOTA DEALERS TWO TIMES, ON THE FIRST VISIT THE CAR WAS IN FOR A 6 MONTH CHECK UP AND I SAID SOMETHING ABOUT IT AT THE TIME, BUT NOTHING SHOWS ON MY VISIT THAT IT WAS CHECKED SO I ASSUMED THAT IT WAS CORRECTED. AFTER THAT VISIT I REALIZED THAT THE BLIND SPOT MONITOR WAS STILL NOT WORKING, SO ON MY ONE YEAR INSPECTION AND CHECK UP I SPECIFICALLY ASKED FOR THE BLIND SPOT MONITOR TO BE CHECKED AGAIN. THIS TIME WHEN I GOT MY BILL FOR THE PENNSYLVANIA EMISSIONS TEST I NOTED THE BLIND SPORT MONITOR WAS NOT PART OF MY REPAIR BILL, SO I QUESTIONED THE SERVICE REP, WHO EXPLAINED THERE WAS NO ADJUSTMENT FOR THIS PART. I WENT TO THE SALES MANAGER ABOUT IT AND SHE SAID SHE WOULD HAVE TOYOTA CONTACT ME. WHEN I WAS NOT CONTACTED BY TOYOTA I SENT A EMAIL TO TOYOTA OWNERS WEB SITE AND MADE A COMPLIANT, THEY RESPONDED THAT I SHOULD TAKE IT BACK TO THE TOYOTA DEALER AND TELL THEM I NEED AN ADJUSTMENT ON THE BLIND SPOT MONITOR, WHICH I DID, WHEN I RETURNED TO PICK UP MY RAV4 I WAS TOLD THEY COULD NOT FIND ANY PROBLEM AND THERE WAS NOTHING COULD BE DONE. MY COMPLIANT IS IF IT IS NOT ADJUSTABLE THEN IT IS A SAFETY ISSUE THAT SHOULD BE LOOKED INTO. THANK YOU *TR
NHTSA ODI #10587567
10,000 miles · May 2, 2014
Unknown Or Other
THE VEHICLE IS A CLONE RAV4, I HAVE BOUGHT THIS VEHICLE FROM A TOYOTA DEALER SHIP, AND I PAID FOR A RAV4 2013, WHEN I WENT TO INVESTIGATE I FOUND OUT IT WAS CLONED TOYOTA RAV4 OF THE YEAR 2010, AND IT CAME FROM THE FACTORY IN MEXICO, SO THESE IS AGAINST THE LAWS. SO WHAT WOULD YOU ADVISE ME TO DO? *TR
NHTSA ODI #10586265
6,500 miles · Apr 25, 2014
Electrical System
WHILE I WAS DRIVING, THE CAR'S ELECTRIC SYSTEM STARTED REBOOTING ITSELF A FEW TIMES, AND THE CAR EVENTUALLY STALLED ON A BUSY STREET! THE POWER WAS COMPLETELY SHUTDOWN AND I COULDN'T EVEN TURN THE FLASH LIGHT ON. I HAD TO HAVE POLICE OFFICER COME TO THE LOCATION WHERE THE CAR STOPPED TO PROTECT OTHER DRIVERS (UNTIL A TOWING TRAC…
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WHILE I WAS DRIVING, THE CAR'S ELECTRIC SYSTEM STARTED REBOOTING ITSELF A FEW TIMES, AND THE CAR EVENTUALLY STALLED ON A BUSY STREET! THE POWER WAS COMPLETELY SHUTDOWN AND I COULDN'T EVEN TURN THE FLASH LIGHT ON. I HAD TO HAVE POLICE OFFICER COME TO THE LOCATION WHERE THE CAR STOPPED TO PROTECT OTHER DRIVERS (UNTIL A TOWING TRACK ARRIVED). THIS INCIDENT APPENDED ON 4/24/12 ON EASTBOUND CARMEL VALLEY ROAD RIGHT BEFORE THE INTERSECTION WITH EL CAMINO REAL. I HAD A SIMILAR ISSUE WITH THE ELECTRIC SYSTEM TWO MONTHS PRIOR, AND HAD A TOYOTA DEALER LOOK AT THE ISSUE. HOWEVER, THEY COULDN'T IDENTIFY THE ROOT CAUSE AND SIMPLY UPDATED THE SYSTEM SOFTWARE. AS OF TODAY, 4/25/14, THE CAR IS STILL AT A TOYOTA DEALER AND BEING REPAIRED. *TR
NHTSA ODI #10584988
Mileage unknown · Apr 9, 2014
Air BagsEngineSteering
AFTER READING SEVERAL NEWS STORIES TODAY (04/09/14) ABOUT THE RECALL OF 27 TOYOTA MODELS (INCLUDING 2013 RAV 4), FOR: ?CABLES FOR THE DRIVER AIR BAG MODULE THAT CAN BE DAMAGED, DISABLING THE BAG, THOUGH A WARNING LIGHT WILL COME ON (3.5 MILLION VEHICLES, 1.67 MILLION IN THE U.S.). ?SEATS THAT DON'T LOCK IN PLACE (2.32 MILLION…
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AFTER READING SEVERAL NEWS STORIES TODAY (04/09/14) ABOUT THE RECALL OF 27 TOYOTA MODELS (INCLUDING 2013 RAV 4), FOR: ?CABLES FOR THE DRIVER AIR BAG MODULE THAT CAN BE DAMAGED, DISABLING THE BAG, THOUGH A WARNING LIGHT WILL COME ON (3.5 MILLION VEHICLES, 1.67 MILLION IN THE U.S.). ?SEATS THAT DON'T LOCK IN PLACE (2.32 MILLION, 670,000 IN NORTH AMERICA) ?STEERING COLUMN BRACKETS THAT MAY BECOME LOOSE OR FAIL (760,000, EUROPE AND ASIA ONLY) ?WINDSHIELD WIPER MOTOR (160,000, ASIA ONLY) ?STARTER MOTOR FIRE HAZARD (20,000, ASIA ONLY) I CALLED THE DEALER WHERE I BOUGHT MY CAR - TOYOTA OF ROCK HILL. I WAS INFORMED THAT RECALLS ARE "COMING," BUT THEY DIDN'T HAVE SPECIFIC INFORMATION FROM TOYOTA YET. I SHOULD BE GETTING A LETTER IN THE MAIL AND THEN I TAKE THE CAR IN FOR SERVICE. FRUSTRATING TO SEE THAT THE MEDIA HAS MORE INFORMATION ON THE ACTUAL RECALLS THAN THE TOYOTA DEALER. SO, IF SOMETHING HAPPENS BETWEEN NOW AND THE TIME I GET "MY LETTER," (MY AIR BAGS FAIL OR THE SEATS BECOME DISLODGED DURING AN ACCIDENT), I'M PRETTY MUCH SCREWED. *TR
NHTSA ODI #10578458
Mileage unknown · Apr 1, 2014
StructureVisibility
I HAVE STATED MY COMPLAINT FOR THE THIRD TIME. TWICE WITH CLEARWATER TOYOTA AND ONCE WITH SUN TOYOTA IN HOLIDAY FL. BUT NOTHING COMES OF IT. IN ONE EAR AND OUT THE OTHER. EVERY MORNING ,THE SIDE WINDOWS ON OUR VEHICLE ARE WET WITH WATER DROPLETS FROM NATURAL MORNING DEW. WHEN I LOWER THE WINDOW TO CLEAR THEM ,IT DOESN'T DO IT. U…
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I HAVE STATED MY COMPLAINT FOR THE THIRD TIME. TWICE WITH CLEARWATER TOYOTA AND ONCE WITH SUN TOYOTA IN HOLIDAY FL. BUT NOTHING COMES OF IT. IN ONE EAR AND OUT THE OTHER. EVERY MORNING ,THE SIDE WINDOWS ON OUR VEHICLE ARE WET WITH WATER DROPLETS FROM NATURAL MORNING DEW. WHEN I LOWER THE WINDOW TO CLEAR THEM ,IT DOESN'T DO IT. UNLIKE ALL OTHER CARS I HAVE OWNED OR SEEN, THE SQUEAKY IS IN CONTACT WITH THE WINDOW WHICH IN TURN "CLEARS THE WINDOWS". IT IS A DEFINITE DANGEROUS SITUATION. AS I REACH THE POINT TO MAKE A LEFT TURN OR A RIGHT TURN I AM CONFRONTED WITH A COMPLETELY BLIND SPOT .I DON'T KNOW IF I CLEARLY EXPLAINED... IT REQUIRES THE DRIVER TO GO OUT AND CLEAR THE SIDE WINDOWS BEFORE ONE CAN SAFELY DRIVE THE CAR. I HAVE MEASURED THE SPACE BETWEEN THE GLASS AND THE RUBBER SQUEAKY AND IT IS AS THICK HAS A PIECE OF PAPER FOLDED IN EIGHT. A LARGE SPACE! WHEN THE WINDOW IS RAISED , AT THE LAST FRACTION OF AN INCH ,BEFORE CLOSING, IT MAKES A QUICK JERK TO COME INTO CONTACT WITH THE SQUEAKY. THE SALES PERSON AGREED THE IT WAS A FAULT BUT REPLIED "THAT'S HOW IT IS..." WHEN I'M DROPPING OFF MY DAUGHTER AT SCHOOL ,IN THE MORNINGS IT'S STILL DARK OUT, AND WHEN I REACH THE POINT TO TURN I MUST LOWER MY WINDOWS TO GET A VISUAL. THE DEALERS DON'T GIVE A [XXX]! CAN YOU CHECK INTO IT? OR DO YOU JUST FILE INFORMATION.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10576496
752 miles · Mar 15, 2014
Latches/locks/linkagesStructure
THE CENTER CONSOLE TOP ARM RESTING PAD BETWEEN THE DRIVER AND THE PASSENGER DOES NOT LOCKED IN POSITION SO IT MOVES BACK AND FORTH DEPENDING ON HOW YOU ARE LEANING ON IT, IF YOU HAVE YOUR ARM ON IT AND YOU MOVE YOUR BODY IT SLIDES BACK AND FORTH. IF YOU ONLY HAVE ONE HAND ON THE STEERING WHEEL WITH YOUR ARM ON THE CONSOLE PAD…
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THE CENTER CONSOLE TOP ARM RESTING PAD BETWEEN THE DRIVER AND THE PASSENGER DOES NOT LOCKED IN POSITION SO IT MOVES BACK AND FORTH DEPENDING ON HOW YOU ARE LEANING ON IT, IF YOU HAVE YOUR ARM ON IT AND YOU MOVE YOUR BODY IT SLIDES BACK AND FORTH. IF YOU ONLY HAVE ONE HAND ON THE STEERING WHEEL WITH YOUR ARM ON THE CONSOLE PAD, IF THE TOP PAD MOVES BACK IT WILL MAKE YOU GO RIGHT INTO THE DITCH OR IF IT MOVES FORWARD YOU GO LEFT INTO ON COMING TRAFFIC. *TR
NHTSA ODI #10572602
8,600 miles · Mar 13, 2014
Engine
TL* THE CONTACT OWNS A 2013 TOYOTA RAV 4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE ENTIRE INSTRUMENT PANEL ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIR…
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TL* THE CONTACT OWNS A 2013 TOYOTA RAV 4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE ENTIRE INSTRUMENT PANEL ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,600.
NHTSA ODI #10569105
NHTSA investigations
1PE21005 · Battery Hold Down Bracket Thermal Events
Opened Feb 25, 2021 · Closed Aug 12, 2024
Status: closed (inferred from source dates) · Electrical SYSTEM:12V/24V/48V Battery
The Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE) to understand the contributing factors and frequency of vehicle fires originating from the battery region of the engine compartment in Model Year (MY) 2013-2018 Toyota RAV4 vehicles on 25 February 2021. At the time of opening, ODI attributed eleven allegations and additional EWR events to this PE. PE21005 focused on replacement batteries installed in the subject vehicles. No reported fire event identified in PE21005 involved the originally supplied 12V battery. The reported fires took place in vehicles known to contain aftermarket batteries or whose age exceeded the expected life of the original equipment battery. ODI identified battery dimensioning as it relates to the battery retention system (hold down bracket, radiator support bolt, J-hook, and battery tray) as the main factor set in the contact between the battery hold down bracket contacting the positive terminal of the 12V battery. The subject vehicles carried over the same battery tray and retention system from the prior generation (MY2006 – MY2012) of RAV4 vehicles. However, the subject vehicles were equipped with a dimensionally smaller battery (Group 35) than the prior generation (Group 24F). The smaller- length measurement in the Group 35 battery size in a battery tray originally designed to fit a Group 24F battery contributed to increased potential for battery movement which was exacerbated by the diversity in aftermarket battery configuration and irregularities intrinsic to battery replacement procedures. Battery movement coupled with the proximity of the B+ terminal on the battery and the grounded electrically conductive hold down bracket set the stage for a short to ground leading to an engine stall (if in operation) followed by a vehicle fire. This investigation was not able to classify the installation status, battery size, or cause of every allegation due to the fire event causing damage to the area, inaccessible vehicle, modification to the battery retention system after the event, and/or inconclusive photographic evidence. Toyota's investigation of the issue identified aftermarket battery catalogs that listed an improper battery replacement size (Group 26R) that would nevertheless fit into the subject vehicles whose battery retention system is incapable of reliably restraining a Group 26R battery. On 18 November 2021, Toyota initiated a consumer advisory campaign (21TG01) to the subject vehicle owners, notifying them of the correct size battery and offering a free inspection of the battery and retention hardware, a caution label to affix to the hold down bracket, and a discounted replacement 12V battery. This investigation with Toyota established three broad categories to characterize the battery retention system state of a given vehicle: "correct", "minor mis-installation", and "major mis-installation". - The "correct" terminology references the front bolt, bracket, and J-hook installed in a position not in contact with the positive battery terminal and the front bolt torqued to 17 Nm and the J-hook engaged with the tray hole and torqued to 4.9 Nm. - A "minor mis-installation" would describe the three retention components installed in the prescribed location, however not to the correct torque values. - The "major mis-installation" condition would constitute a retention component missing or disconnected from the system. Toyota's own testing used five exemplar batteries installed on a subject vehicle in each battery categorization resulted in: - Contact between the B+ terminal and hold down bracket in "major mis-installations" - Movement of the battery in "minor mis-installations" - No observable motion in "correct" installations. ODI conducted its own evaluation of the Toyota- specified replacement battery and 5 aftermarket Group 35 batteries. The six batteries tested conformed to the Group 35 Battery Council International (BCI) standard on overall dimensional tolerance and terminal location. That standard does not define the edge shape or material of battery casing. Physical interaction between the hold down bracket and the battery case and the friction between the casing material and the battery tray resulted in a large variability in movement forces required to incite movement when the battery was installed in the "correct" condition. Resulting in movement at an induced lateral load between 0.6 G and 1.91 G equivalent force across each battery. This force is higher than a typical vehicle could exert in a steady state turn and would only experience loads through brief shock or impulses. Multiple shock or impulse loads across time would contribute to a delay between the replacement battery installation and the fire event. Likelihood of a fire event increases as the installation method degraded from the "correct", to "minor mis-installation", and then to "major mis-installation". Protruding vent caps atop some of the batteries tested aided in restricting battery movement relative to the hold down. An absence of vent caps permitted additional movement. Following several discussions and vehicle inspections with ODI during this investigation, on 01 November 2023, Toyota filed a safety recall (NHTSA 23V-734) of 1,853,568 MY 2013 through MY 2018 Toyota RAV4 vehicles to reduce the risk of a vehicle fire with redesigned battery retention components. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.