2023 Toyota RAV4 Hybrid

The contact owns a 2023 Toyota Rav4 Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the steering wheel was pulling to the left, almost causing the vehicle to crash into a wall. The contact’s minor child was an occupant in the vehicle at the time of the failure. The contact stated that the failure had occurred several times. The contact stated that the failure occurred while the contact's wife was driving the vehicle. The contact stated that the failure almost caused a crash with another vehicle. In addition, the failure occurred while the contact’s daughter was driving the vehicle. In addition, the contact stated the failure was a persistent failure. The vehicle was taken to the dealer several times where it was diagnosed with steering failure; however, the contact was informed that there was no fix available. The vehicle was not repaired. The contact stated that the vehicle had been taken to four dealers due to the failure. The vehicle was not repaired. The contact stated that one of the dealers deactivated the safety features to prevent the failure from reoccurring. In addition, the contact stated while driving at 80 MPH, the moon roof fractured. The contact stated that the moon roof curtain was closed, which prevented the shattered glass from entering the interior of the vehicle. The vehicle was taken to the dealer. The contact was informed that the failure was due to the impact of an object. The contact was informed that the moon roof needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that a buyback of the vehicle was an option. The failure mileage was approximately 4,000.

The contact owns a 2023 Toyota Rav4 Hybrid. The contact stated that after remote starting the vehicle, the contact discovered that the driver’s side mirror had shattered without impact. The contact reviewed the Home Security footage and confirmed that there was no impact with the mirror to cause the failure. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure, and the contact was provided a case number. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was 36,600.