2003 Toyota Matrix

I WANT YOU TO BE AWARE OF THIS EMAIL BELOW I JUST SENT TO TOYOTA WITH A SAFETY COMPLAINANT. "HELLO CUSTOMER SERVICE REP, I AM CONTACTING YOU REGARDING THE AIR SYSTEM ON MY MATRIX AND I HAD MANY RECALLS/ REPAIRS DURING THE LAST FEW YEARS FIRST REPLACING THE AIR HARNESS IN MARCH OF 2013. THEN REPLACING THE PASSENGER AIR BAG INFLATOR IN AUGUST 2014 AND THEN REPLACING THE DRIVER SIDE BAG IN EARLY OCTOBER 2014. LAST REPLACING THE CENTER AIRBAG SENOR ASSEMBLY IN MID OCTOBER 2014. ALL THESE ITEMS WERE COVERED UNDER SAFETY RECALLS EXCEPT THE DRIVER SIDE AIRBAG WHICH COST ME $1196.69 WHICH I WAS TOLD IT HAD TO BE REPLACED BECAUSE IT WAS INOPERATIVE. I THINK THIS SHOULD BE COVERED UNDER A SAFETY RECALL AND YOU GIVE ME A REFUND OF $1196.69 SO COULD YOU TELL ME WHY THIS IS NOT UNDER A SAFETY RECALL? THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS APPROACHING A STOP LIGHT AND ALL OF A SUDDEN THE ENGINE STARTED TO ACCELERATE; THIS HAS NEVER HAPPENED BEFORE. I PRESSED ON THE BRAKE AS HARD AS I COULD BUT THE BRAKE WOULDN'T GO ALL THE WAY DOWN AND IT WAS VERY STIFF. SINCE I WAS GOING SLOW I WAS ABLE TO GET THE CAR TO STOP BUT THE ENGINE WAS REVVING AS IF I HAD THE GAS PEDAL TO THE FLOOR. I DECIDED TO PUT THE CAR IN NEUTRAL SO IT WOULDN'T ACCELERATE WHILE I WAS AT THE STOP LIGHT (THE WHOLE TIME THE ENGINE IS REVVING TO ITS MAX AND THE BRAKE WAS STIFF; I ALSO USED THE HAND BRAKE. WHEN THE LIGHT TURNED RED I PLACED THE CAR IN DRIVE SINCE I HAD TO MOVE AND THE CAR WANTED TO TAKE OFF SO I KEPT MY FOOT PLANTED ON THE BRAKE THIS WAS AT FULL STRENGTH. I WAS ABLE TO GET THE CAR INTO A PARKING LOT AND THEN HOME AN HOUR LATER. I WAS DRIVING THE CAR LOCALLY SO I WAS ABOUT ONE MILE FROM HOME. I HAVE NEVER SEEN A CAR DO THIS IN MY LIFE. I DID CALL TOYOTA ABOUT IT AND THEY SAID IT WASN'T SUDDEN ACCELERATION AND SAID WHAT DO YOU WANT FROM TOYOTA WHICH I THOUGHT WAS EXTREMELY RUDE. I FEEL IF I WAS GOING FASTER SAY ON THE HIGHWAY I WOULD HAVE LOST CONTROL OF THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2003 TOYOTA MATRIX. THE CONTACT STATED RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS). THE CONTACT INDICATED THAT AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS HE WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME TO RECEIVING THE PARTS COULD BE GIVEN. THE VEHICLE HAD NOT EXPERIENCE THE FAILURE.THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2003 TOYOTA MATRIX. WHILE MAKING A LEFT TURN AT A YELLOW LIGHT, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED MINOR ABRASIONS AND THE PASSENGER SUFFERED A FRACTURED THUMB, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE SPEED WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

AIR BAG WARNING LIGHT STARTED FLASHING, RECEIVED (AIRBAG) RECALL NOTICE AS WELL FROM TOYOTA AND MADE APPOINTMENT FOR AIRBAG RECALL FIX. TOYOTA DEALERSHIP SAID THEY FIXED RECALL, BUT AIRBAG LIGHT CAME BACK ON SHORTLY AFTER RECALL FIX. TOOK TO DEALER SECOND TIME, DEALER SAID THERE WAS A SHORT TO DRIVERS SIDE SEAT BELT SQUIB? SQUIB WORKS WITH AIR BAG DEPLOYMENT AND SEAT BELT TENSIONER DEPLOYMENT. DEALER WANTED TO REPLACE UNIT AT MY EXPENSE BUT I ARGUED THAT THIS SHOULD BE COVERED UNDER A RECALL SINCE IT IS PART OF A FAULTY AIR BAG ISSUE. TODAY I FOUND AN ARTICLE ON A CONSUMER RECALL SITE THAT STATES THAT TOYOTA HAS ACKNOWLEDGED FAULTY CIRCUITS ON 2003 -04 COROLLA AND MATRIX THAT ARE SUSCEPTIBLE TO SHORING IN AIRBAG / TENSIONER WIRING HARNESS. THE RESULTING HEAT COULD DAMAGE THE COMPONENTS AND CAUSE THE AIRBAGS AND OR SEAT BELT PRETENSIONERS TO MALFUNCTION, INCREASING RISK OF INJURY. THE SEAT BELT PRETENSIONERS ARE WHAT IS CAUSING OUR AIRBAG WARNING LIGHT ACCORDING TO TOYOTA DEALERSHIP DIAGNOSTICS. IN THE PAST I HAVE GOTTEN THE RUN AROUND BY TOYOTA DEALERSHIPS ON THIS MATTER AS WELL AS OUR CAR WILL NOT PASS UPCOMING STATE SAFETY INSPECTION. I AM GREATLY CONCERNED FOR MY FAMILIES SAFETY CONCERNING POSSIBLE FAULTY DEPLOYMENT OF THE AIRBAGS OR SEAT BELT PRETENSIONERS NOT WORKING IN AN ACCIDENT. PLEASE INVESTIGATE AND HOLD TOYOTA ACCOUNTABLE TO FIX THIS VERY EXTREMELY IMPORTANT AIRBAG / TENSIONER SAFETY ISSUE. THANK YOU *TR

I HAVE RECEIVED SEVERAL DIFFERENT RECALL NOTICES FROM TOYOTA REGARDING THIS VEHICLE. I HAVE ALSO HAD SEVERAL PROBLEMS WITH THE VEHICLE SINCE PURCHASING IT. IT IS CURRENTLY NOT RUNNING AT ALL AND IMMEDIATELY AFTER I PAID THE VEHICLE OFF, THINGS LIKE DOOR HANDLES AND INTERIOR FIXTURES BEGAN BREAKING OFF. I WORK FULL TIME AND HAVE A VERY STRICT BUDGET WHICH DOES NOT ALLOW ME TO TAKE TIME OFF OF WORK TO HAVE TO TAKE MY CAR TO THE DEALERSHIP WITH EVERY RECALL NOTICE I HAVE RECEIVED. I JUST WANT MY MONEY BACK. I PAID MORE THAN THREE TIMES THE VEHICLE BLUE BOOK VALUE BUT I BELIEVE IT IS STILL POSSIBLY WORTH $3500.00. YOUR HELP WOULD BE GREATLY APPRECIATED IN TRYING TO FACILITATE A DEAL WITH TOYOTA WHEREIN THEY PAY ME THE $3500 AND TAKE THE VEHICLE BACK. I WOULD BE SATISFIED WITH THAT AND WILL NOT CONTACT AN ATTORNEY UNTIL I GET A RESPONSE REGARDING THIS REQUEST. THANK YOU VERY MUCH AND GOD BLESS. *TR