2022 Toyota Highlander

The contact owns a 2022 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, the vehicle vibrated, and the contact heard an abnormal sound coming from underneath the front end of the vehicle. The contact had driven over a bump or an object on the roadway. The contact looked in her rear-view mirror and saw a plastic object on the road behind the vehicle. The contact later observed that the lower portion of the front bumper had detached from the vehicle. The contact took the vehicle to a dealer who advised her that the damage was from an accident and to contact her insurance provider. The vehicle was not repaired. The contact stated that she related the failure to NHTSA Campaign Number: 23V720000 (Structure). The manufacturer was not informed of the failure. The failure mileage was 9,206. VIN tool confirms parts not available.

The contact owns a 2022 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

In November 2023, I received a notification about TOYOTA HIGHLANDER 2022 OPEN SAFETY RECALL WITH NO REMEDIES. I went to the local DeLuca Toyota (www.delucatoyota.com ) Dealership. The address is 1719 SW College Rd, Ocala, FL 34471, (352) 732-0770. I bought this car from this dealership. I was talking with service manager about these issues about safety recall WITH NO REMEDIES. He said they cannot do anything about. They offered a different car as a rental solution. The first problem with rental car is an additional cost. I must pay for the rental vehicle. Another problem is limit of the mileages per day. I am working in Gainesville, FL, which is 49 miles away (one way) from my home. I will use this limit in one week, and then I must pay for the mileage excess in addition to rental cost, monthly payments for Highlander and additional rental car insurance. Dealers do not know when the remedy is going to be and try to push/refer to the “LOW RISK” issue. LAW RISK cannot be measured yet should not be discussed. Risk is the risk that is why an open safety recall was issued. I discussed with repair service department and seller’s department to provide me with either of these options: repair, replacement, or refund. All these remedies were denied. I mention that I carry “A CAP INSURANCE”. The associates stated that the cap insurance, is not suitable for this situation. I think, if there are no remedies available for safety recall available for 0ver 45 days, and I aren’t provided with any of remedies, I am intitle by law, my consumer’s rights have been violated.

The Front bumper came loose on the interstate, creating a loud noise as it slid under the tires. Once safely pulled over on the side of the road the car appeared to have spontaneously dropped the front bumper, we did not encounter any debris in the road, the weather is good and clear, there was no prior damage to the vehicle. The clips that hold the bumper in place seemed to be broken.

The lower front clip/air dam came off the vehicle at highway speeds(75mph) on a 2 lane highway. Highway 180 in west Texas east of Seminole, TX. A flat front face semi-truck(75mph I am guessing, but it is known the trucks exceed that speed regularly in that area.) traveling in the opposite direction. I was completing the merge to the left as a passing lane section of the highway was ending. As we passed, just a double yellow strip separating the vehicles, the wind force from the truck caused the front left(drivers side) part of the air damn to detach. The air dam was pulled under the vehicle and the entire part was ripped off the highlander and pulled under. Running over the part caused me to almost lose control of the vehicle. Luckily there was no one directly behind me or it could have been worse. If the part had been caught up in the drive train, I would have lost complete control at the 75mph speed. The dealer is denying my story and said I must of hit something. There are zero front impact marks on the air dam or any other part of my vehicle. The weather conditions were clear. About 3:30PM on a Friday. The highway was newly paved so there were no potholes or other road conditions. The front left part of the air dam is held in place by 2 plastic push pins. My theory is the wind force between the 2 vehicles passing at 75-80 mph was sufficient to cause the air dam to to be deflected enough to hit the highway. I do not know the physics of the air forces, but I am guessing it was a combined 130 mph wind gust that was generated.

There is a safety issue with the driver side mirror, as it shakes in its housing at varying speeds and on non-smooth roads, in that it becomes a distraction of focus in the small time of you looking at the mirror to then switch back to front. This has happened to me few times, changing lanes to the left lane, I saw the shaking of the mirror and lost focus of the image in the mirror and momentarily had no visual input while driving on a highway, at least no useful visual input for driving purposes. This phenomena is the same as if someone drew on the mirror and your eye just cough that drawing and just focused on that instead of the rear view image and then to the front. Side view mirrors are critical safety components of the car, but their viewing purpose is for very short and momentary when needed. If you add a distracting and almost blinding effect to them, you are bound to take away the drivers attention in that critical moment when you least can afford to lose attention. 4 things: 1. The driver is not looking at the road ahead, where the most attention is needed 2. The driver is looking at the left, bringing the instinctive tendency to move the hands, hence the steering, to the left 3. The driver is actually not visually perceiving reflection image of the mirror, instead the mirror itself, often the edges as it naturally gravitates the eye focus in this visual pattern 4. The time spent in looking to the left in the view of the driver side mirror is extended well beyond the safety limit and time needed to get mirror reflection view I foresee: 1. Someone encountering this, in a right curving 1 lane road, the path of the car would bi straight line directly towards the apposing lane/car. 2. Someone looking to the driver side mirror to change lanes to the left and either lose focus and not notice the oncoming car or worse notice abruptly a car and oversteer to the right, then over correct to the left then losing control Toyota driver confirmed today