2022 Toyota Highlander

On our 22' Highlander I observed water lines on the passenger side A pillar, one of which was colored pinkish this led me to believe it was dyed from car wash soap. I found that whenever you go through a car wash water leaks into the headliner and down the passenger side A-pillar where the air bag module is. Toyota Bountiful claims that the drainage channels are likely clogged and it failed to drain properly. I ran the test as recommended by pouring water into the corner drainage hole identified by the service advisor. I found the water to exit the drainage port behind the front tire in two different spots at a very quick rate, yet the headliner and A-pillar covering got wet again. Toyota claims this is supposed to cleaned annually by the vehicle owner and is likely not covered by warranty. Obviously, the issue overall is irritating on a 1-year-old car, clean title, no accidents, no windshield replacement vehicle. However, what is most concerning is water is free flowing into the air bag area on the a-pillar.

The airbag malfunction alert message has been displayed for more than two months. The vehicle was taken to Toyota of Newnan (GA) dealership four times for repair; they kept my vehicle for an entire week at their facility the latest time (fourth). The problem still exists! It seems they have not taken this problem seriously because they have not called me regarding the problem. I called them so many times ... I need help from the your office because I have to use this vehicle for my three kids to go to and from schools every day. Please please please help me! Thank you.

1. The SRS airbag malfunction alert message has been displayed for more than a month. The vehicle was brought to the Toyota dealer where it was purchased for being diagnosed and repaired TWICE, but the problem still exists now. [The alert message is always displayed and keeps the driver from seeing any other information on the instrument panel. This is annoying and very dangerous.] 2. The engine sometimes automatically turned off while the vehicle stopped and was waiting for green lights at intersections or yielding to other vehicles at stop signs. The driver had to start the engine again before continuing driving. The vehicle was also brought to the dealer where it was purchase for repair, but the technicians were unable to find the problem.