2020 Toyota Highlander

The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front lower bumper cover had detached on the front passenger's side and was swinging while driving. The vehicle was taken to the dealer, who informed the contact that the vehicle needed to be repaired at an auto body collision shop due to a crack on the front lower bumper cover, prior to the recall repair. The contact stated that the dealer failed to honor the recall repair because the recall repair involved repairing or replacing the upper and lower front bumper covers as necessary, free of charge. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened; however, no further assistance was provided. The failure mileage was approximately 40,000. Parts distribution disconnect.

The contact's wife owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the audible seat belt chime sounded after the front passenger's side seat occupant had buckled the seat belt. The seat belt warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,080. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

This vehicle was purchased new. Early in our ownership we ( my wife and I ) occasionally notice that the brakes momentarily release when they are applied for just a second causing us to increase braking which results in the brakes working again. This usually happens when slowing to make a turn at slow speeds. It doesn’t happen all the time but has persisted throughout the four years we have owned the car. We have continued to document this issue with the dealers service department in hopes a service bulletin would be issued with a fix. They have driven the car and done computer diagnostic checks to no avail. Just wonder if anyone else has had this issue and whether anything can be done to fix it ?

The contact owns a 2020 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound while failing to shift gear or accelerate. The vehicle was taken to a dealer and was diagnosed with transmission failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 72,000.

The contact owns a 2020 Toyota Highlander. The contact stated while inspecting the vehicle after an oil change, she noticed that the front lower bumper assembly was detached and was hanging down. Additionally, there was an abnormal sound coming from the front of the vehicle while driving. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) and the vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the recall repair could not be performed unless she paid a fee to repair a scratch on the bumper. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,000. Parts distribution disconnect.