Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
670–25K
3325–50K
3350–75K
1275–100K
11100–150K
3150K+
159 reports with mileage · 47 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Steering. Review the 46 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Vehicle Speed Control. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
26 crash reports0 fire reports12 injury reports
What owners actually said
206 reports
Mileage unknown · Sep 15, 2017
Steering
WHEN TURNING RIGHT THE STEERING WAS MAKING A CLICKING/KNOCKING SOUND. I ONLY HAVE 30000 MILES ON THE CAR, WHICH I HAVE HAD 100000 PLUS MILES ON CARS AND NEVER HAD THIS ISSUE. APPARENTLY TOYOTA HAS DIAGNOSED THIS WITH A BAD U-JOINT IN THE STEERING INTERMEDIATE SHAFT WITH A HEFTY PRICE TAG TO FIX. THIS SEEMS LIKE A COMPLAINT…
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WHEN TURNING RIGHT THE STEERING WAS MAKING A CLICKING/KNOCKING SOUND. I ONLY HAVE 30000 MILES ON THE CAR, WHICH I HAVE HAD 100000 PLUS MILES ON CARS AND NEVER HAD THIS ISSUE. APPARENTLY TOYOTA HAS DIAGNOSED THIS WITH A BAD U-JOINT IN THE STEERING INTERMEDIATE SHAFT WITH A HEFTY PRICE TAG TO FIX. THIS SEEMS LIKE A COMPLAINT FROM MULTIPLE PEOPLE AND ON MULTIPLE SITES. I THINK THIS SHOULD BE LOOKED INTO BY TOYOTA AND CONSIDERED A RECALL ITEM. VERY DISAPPOINTED IN MY TOYOTA RIGHT NOW.
NHTSA ODI #11023612
35,000 miles · Aug 26, 2017
Vehicle Speed ControlCrash
ON MULTIPLE OCCASIONS SINCE PURCHASING MY 2014 TOYOTA HIGHLANDER LIMITED THE CAR LURCHES FORWARD WHILE MY FOOT IS FIRMLY PRESSED ON THE BRAKE. ON TWO OCCASIONS I COULD NOT STOP THE LURCHING OF THE VEHICLE WITHOUT STANDING UP WITH BOTH FEET ON THE BRAKE PEDAL HAVING HIT THE CAR IN FRONT OF ME WHILE MY CAR CONTINUED TO PUSH THEM …
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ON MULTIPLE OCCASIONS SINCE PURCHASING MY 2014 TOYOTA HIGHLANDER LIMITED THE CAR LURCHES FORWARD WHILE MY FOOT IS FIRMLY PRESSED ON THE BRAKE. ON TWO OCCASIONS I COULD NOT STOP THE LURCHING OF THE VEHICLE WITHOUT STANDING UP WITH BOTH FEET ON THE BRAKE PEDAL HAVING HIT THE CAR IN FRONT OF ME WHILE MY CAR CONTINUED TO PUSH THEM AGAIN WHILE APPLYING BOTH FEET ON THE BRAKE PEDAL. I WAS NOT IN CONTROL OF THE VEHICLE AS IF SOMETHING WAS PRESSING THE GAS PEDAL WHILE I WAS STOPPED. IN BOTH OF THESE ACCIDENTS SITUATIONS I HAD PROGRESSED FORWARD STOPPING AND STARTING. ONCE IN A DRIVE THRU AND THE SECOND TIME IN LINE LEAVING A SHOPPING CENTER. IT IS AS IF THE CAR WANTS TO KEEP GOING FORWARD AFTER MULTIPLE STOPS AND STARTS.
NHTSA ODI #11019898
55,000 miles · Aug 14, 2017
Structure
THE SIDE MIRROR ON THE DRIVERS SIDE CREATES A TERRIBLE BLIND SPOT WHEN MAKING LEFT HAND TURNS. MYSELF AND HUSBAND HAVE BOTH NEARLY BEEN IN ACCIDENTS HAD THE PERSON IN PASSENGER SEAT NOT YELLED AT THE DRIVER. A CAR IS EASILY HIDDEN BEHIND THE MIRROR.
NHTSA ODI #11015102
60,000 miles · Aug 1, 2017
Steering
STEERING MAKES NOCKING SOUND (AND STEERING WHEEL VIBRATES) WHEN TURNING RIGHT WHILE IN MOTION
NHTSA ODI #11012220
60,000 miles · Aug 1, 2017
Steering
KNOCKING SOUND AND VIBRATION FELT ON STEERING WHEEL WHEN TURNING RIGHT. IT ONLY OCCURS IN MOTION.
NHTSA ODI #11012219
Mileage unknown · Jun 19, 2017
Exterior Lighting
WHEN I TURN THE SIGNAL LEFT BOTH FLASHERS BLINKS. WHEN I TURN THE SIGNAL RIGHT BOTH FLASHERS BLINKS. I CHECKED HAZARDS LIGHT BUTTON AND IT IS NOT PRESSED. BOTH SIGNALS FLASHERS ARE BLINKING AT SAME TIME.
NHTSA ODI #10995882
25 miles · May 18, 2017
Structure
LIFTGATE POWER BACK DOOR DOES NOT CLOSE COMPLETELY. BEFORE IT CLOSES, IT BEEPS AND OPENS AGAIN. PROBLEM WAS REPAIRED UNDER WARRANTY, AND NOW IT IS HAPPENING AGAIN. YOU MAY THINK THAT THE LIFTGATE HAS BEEN CLOSED, BUT IT IS NOT.
NHTSA ODI #10986356
70,999 miles · Apr 26, 2017
Unknown Or Other
I HAVE A 2013 TOYOTA HIGHLANDER LIMITED. THE ACTUATOR ON THE FRONT PASSENGER AND DRIVER SIDE HAVE STOPPED WORKING. THE SYMPTOM IS THAT WHEN YOU APPROACH THE DRIVER'S SIDE DOOR WITH THE KEY FOB, THE DRIVER'S DOOR WILL NOT OPEN. THE DOOR ONLY OPENS USING THE BYPASS KEY. WHEN INSIDE THE CAR, PRESSING THE LOCK / UNLOCK BUTTON DOES N…
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I HAVE A 2013 TOYOTA HIGHLANDER LIMITED. THE ACTUATOR ON THE FRONT PASSENGER AND DRIVER SIDE HAVE STOPPED WORKING. THE SYMPTOM IS THAT WHEN YOU APPROACH THE DRIVER'S SIDE DOOR WITH THE KEY FOB, THE DRIVER'S DOOR WILL NOT OPEN. THE DOOR ONLY OPENS USING THE BYPASS KEY. WHEN INSIDE THE CAR, PRESSING THE LOCK / UNLOCK BUTTON DOES NOT LOCK OR UNLOCK FRONT PASSENGER OR DRIVER'S SIDE DOORS ONLY THE REAR PASSENGER DOORS. FRONT PASSENGER AND DRIVER SIDE DOOR CAN ONLY BE OPENED BY MANUALLY PULLING THE DOOR HANDLE. TOYOTA GOT A BUNCH OF BAD ACTUATORS AND THEY ARE REFUSING TO CLASSIFY THIS PROBLEM AS A RECALL.
NHTSA ODI #10980861
83,000 miles · Apr 5, 2017
Electrical System
I HAVE HAD TO REPLACE EVERY AUTOMATIC OPENER DOOR LOCKS ON EVERY DOOR AND SOME TWICE (EARLY 2014 TO PRESENT). THEY CAN'T TELL ME WHY THE KEEP FAILING. NOW THAT THE CAR IS OUT OF WARRANTY I NOW HAVE 2 MORE AUTOMATIC DOOR LOCKS THAT HAVE FAILED. I HAVE ANOTHER FRIEND WHO OWNS A HIGHLANDER AND HE IS HAVING THE AUTOMATIC DOOR OPE…
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I HAVE HAD TO REPLACE EVERY AUTOMATIC OPENER DOOR LOCKS ON EVERY DOOR AND SOME TWICE (EARLY 2014 TO PRESENT). THEY CAN'T TELL ME WHY THE KEEP FAILING. NOW THAT THE CAR IS OUT OF WARRANTY I NOW HAVE 2 MORE AUTOMATIC DOOR LOCKS THAT HAVE FAILED. I HAVE ANOTHER FRIEND WHO OWNS A HIGHLANDER AND HE IS HAVING THE AUTOMATIC DOOR OPENERS FAIL. THIS MUST BE A DEFECT IN THE DESIGN OF THESE LOCKS.
NHTSA ODI #10970787
15,000 miles · Mar 11, 2017
SteeringCrash
OUR 2013 HIGHLANDER DEVELOPED A LIGHT CLUNKING NOISE IN THE STEERING COLUMN AFTER A ACCIDENT IN OCTOBER OF 2013. WE THOUGHT NOTHING OF IT UNTIL DECEMBER 2017 WHEN THE CLUNKING INCREASED IN LOUDNESS AND FREQUENCY. WE HAVE THE PROBLEM CHECKED OUT BY GULLO TOYOTA OF CONROE, TEXAS. THEY FOUND THE MID STEERING COLUMN SHAFT THAT WAS…
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OUR 2013 HIGHLANDER DEVELOPED A LIGHT CLUNKING NOISE IN THE STEERING COLUMN AFTER A ACCIDENT IN OCTOBER OF 2013. WE THOUGHT NOTHING OF IT UNTIL DECEMBER 2017 WHEN THE CLUNKING INCREASED IN LOUDNESS AND FREQUENCY. WE HAVE THE PROBLEM CHECKED OUT BY GULLO TOYOTA OF CONROE, TEXAS. THEY FOUND THE MID STEERING COLUMN SHAFT THAT WAS FAILING AND CAUSING THE CLUNKING NOISE AND RECOMMENDED REPLACING THIS PART FOR SAFETY REASONS. WE CONCURRED AND HAD THE WORK COMPLETED. I DISCUSSED THIS SITUATION WITH THE SERVICE REP AT GULLO TO SEE IF THEY COULD DETERMINE THE CAUSE OF THIS PART FAILURE. THEY COULD NOT SUGGEST ANY CAUSE SO I SUGGESTED THAT THE ACCIDENT THE VEHICLE WAS INVOLVED IN IN OCTOBER OF 2013 MIGHT BE THE CULPRIT. GULLO WOULD NOT CONFIRM THE POSSIBILITY BY WOULD WORK WITH MY INSURANCE COMPANY, USAA. USAA HAS REJECTED THIS THEORY AND WILL NOT PAY FOR THE REPAIR OF THE STEERING COLUMN'S MID SHAFT. THIS PART SHOULD NOT BE FAILING.
Toyota is recalling certain model year 2013 Highlander vehicles manufactured March 13, 2013, through August 6, 2013. In the affected vehicles, the second row left hand seat may not lock in place when positioned in the forward front or second adjusting position. As such, the vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
Consequence & remedy
Consequence: If the seat does not lock into the seat track, there may be an increased risk of injury to an occupant in the event of a crash.
Remedy: Toyota will notify owners, and dealers will modify the second row left hand seat so that it will lock into the seat track, free of charge. The recall began on May 21, 2014. Owners may contact Toyota at 1-800-331-4331.
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
Consequence & remedy
Consequence: An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Remedy: Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence & remedy
Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Additional source detail variants (2)
Seats
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Air Bags:frontal:sensor/control MODULE-INACTIVE
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
EA18006 · Steering Column Separation
Opened Nov 16, 2018 · Closed Apr 2, 2024
Status: closed (inferred from source dates) · Steering; Steering:column
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Steering:column
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
PE18005 · Upper Steering Column Separation
Opened May 4, 2018 · Closed Nov 20, 2018
Status: closed (inferred from source dates) · Steering; Steering:column
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.
Additional source detail variants (2)
Steering:column
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.
Steering
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.
2013 Toyota Highlander Problems, Complaints & Recalls | Skip That Year
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