2026 Toyota Corolla Cross

I was driving on my way into work on highway 169 Northbound going 65 mph in the left lane with nobody in the front of me, and nobody to the right of me, and head a loud popping noise, turns out that my windshield cracked. It started as a 6"-8" crack, and then it grew across the entire windshield over a couple of days. The crack is on the inside of the car, not on the outside, which means that it does not have an impact point on it. A crack to suddenly appear with a loud pop is a stress fracture. To have a windshield spontaneously crack while driving is extremely concerning. I brought the car into Burnsville Toyota Service Center, who denied warranty work when the car never moved from the spot, as confirmed with my Toyota App as it updates when the car was last moved. I argued with them by showing photos, pointing out that the crack was on the inside of the windshield, and spoke with the Toyota Customer Service Line, who told me to try a different dealership. When I brought my car to Bloomington Toyota, they said that they would not do anything as they "didn't have any skin in the game since I didn't buy it from them." Ultimately, I had my windshield replaced by Safelite, who confirmed with three separate techs that the windshield cracked on the inside, and did not have an impact point. Furthermore, my fiance stopped by Burnsville Toyota, and they tried to claim that they brought my car to a nearby LaMettry's to confirm it had an impact point, none of which was communicated to me in the several emails I sent, but my car also never moved from the parking spot in the two weeks it was at their service center. I also have an account with the Burnsville LaMettry's, who also do not have records of that happening.

I own a 2026 Toyota Corolla Cross XLE with very low mileage. The windshield cracked unexpectedly and Toyota replaced the windshield under manufacturer warranty on February 9, 2026. Shortly after the replacement, the windshield cracked again. The vehicle currently has only a few thousand miles (3315 mileage) I am concerned there may be a defect involving the windshield, vehicle structure, frame stress, or windshield installation. The issue has now happened more than once on a nearly new vehicle. The repeated windshield cracking creates a safety concern because it affects visibility and could compromise driver safety while operating the vehicle. Toyota has escalated my case internally for further review. The windshield and repair history are available for inspection upon request.