2026 Toyota Corolla Cross

I purchase the unit Toyota Corolla Cross 2026 Licence XXX on Calesa Motors Caguas Pu [XXX] March 14, 2026. Serie # XXX Model 6380 Gray color. Toyota Financial Services Contract # XXX. On April 14, 2026 the unit went without brakes. I was going to take my daughter [XXX] to her work with my w [XXX] he Unit Toyota Corolla Cr [XXX] I turn it on put it on drive an the unit go along straight to my neighbor home. It doesn't stop. The unit can not be change to parking mode or neutral mode. An in the Dash it show all kind of message, ( System Malfunction Brakes) (Collision-Contact Dealer) (AntilockBrake SystemMalfunction)(Secondary Collision Brake System Malfunction) Visit Your Dealer). Contact Dealer. I made a police station Notification # XXX. The next day the unit was pickup by a tower car an send to the Toyota Calesa Motors Dealer they asign Job order XXX. An after 6 hours waiting the mecanic Mr. [XXX] tell me that a brake cable was broking and that was the reason the unit [XXX] ithout brakes. The Unit has only 1498 milles. I purchase 3 week ago brand new. Them tell me they can repair it. But I toll Toyota Mecanic that I don't want that unit. I also went to DACO OFFICE in Puerto Rico and report the incident. They asign me a case # XXX against Calesa [XXX] , HNC CALESA TOYOTA, TOYOTA FINANCIAL SERVICES,INC TOYOTA DE PUERTO RICO. The unit is at the Dealer I Don't want it. Thanks! GOD nothing happens to my family, neigbhor. The unit don't crash. Is like new with also all the plastic on their seat. Only run XXX. The Unit Total cost is $ 52,730.16. I also wrote and call Toyota Services Center and visit Toyota main office in Puerto Rico, I wrote a letter to Toyota Chairman Mr. Aika Toyota. With respect, care, love a [XXX] Mr. [XXX] Puerto Rico Phone: [XXX] [XXX [XXX] ! INFORMATION REDACTED PURSUANT TO THE FREED [XXX] [XXX] XX] )(6 [XXX] RMATIO [XXX] TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Main Claim **Subject: Vehicle Malfunction Incident Report / Claim** I am writing to report a serious and unexpected issue with my vehicle that occurred on Sunday, March 29, 2026. I purchased this car in mid-December 2025, and it is still relatively new. For context, the vehicle’s brake hold function was turned on, and everything appeared to be operating normally before the incident. On the day of the incident, I was parking at a café and had my foot firmly on the brake while the vehicle was in Drive. As I was preparing to shift the gear into Park (without having actually moved the gear yet), the vehicle suddenly behaved as if it had shifted into Reverse, despite the gear still being in Drive. The rearview camera activated, and the car began rolling backward. This occurred while I was still pressing the brake, which should have prevented any movement. In response to this dangerous situation, I attempted to lift my foot off the brake and press it again, but the brakes did not respond. I also tried shifting between Reverse and Drive in an attempt to regain control and restore normal braking function, but this did not resolve the issue. As the vehicle continued to slowly roll backward, I was ultimately forced to shift the gear into Park while the car was still in motion and turn off the engine to stop the vehicle. This action successfully stopped the car. After restarting the vehicle, I was able to park safely without further issue. This was a highly dangerous malfunction that could have easily resulted in a serious accident. Additionally, there were two passengers in the vehicle at the time—one in the front passenger seat and one in the rear—both of whom are licensed drivers and can confirm that the vehicle began reversing while still in Drive and that the brakes were not functioning as expected. I am submitting this report to formally document the incident and request a thorough inspection and resolution of the issue. Please advise on the next steps for investigation,