The contact's wife owns a 2020 Toyota Camry. The contact stated that on several occasions when the vehicle was turned off, the rear doors failed to unlock manually or by using the remote, from the inside or outside the vehicle. The contact stated that on one occasion, the contact had to climb through the passenger’s side rear wi…
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The contact's wife owns a 2020 Toyota Camry. The contact stated that on several occasions when the vehicle was turned off, the rear doors failed to unlock manually or by using the remote, from the inside or outside the vehicle. The contact stated that on one occasion, the contact had to climb through the passenger’s side rear window to exit the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
NHTSA ODI #11614073
Mileage unknown · Jul 1, 2024
Electrical SystemLatches/locks/linkagesUnknown Or Other
The driver side rear door would not open from the inside or outside. Once the dealership opened the back door, the vehicle would no longer lock at all. There was nothing to indicate this would be a problem. Now my car will not lock at all and this is a safety hazard. Also, not being able to open a door from the inside or outs…
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The driver side rear door would not open from the inside or outside. Once the dealership opened the back door, the vehicle would no longer lock at all. There was nothing to indicate this would be a problem. Now my car will not lock at all and this is a safety hazard. Also, not being able to open a door from the inside or outside is a major safety issue and my vehicle is available for inspection.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Consequence & remedy
Consequence: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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