2018 Toyota Camry

Brake booster failed 1 yr ago. At that time, I was told my car does not qualify for the recall because of the VIN batch. So repairs were made out of pocket. Now, I have a letter from Toyota stating I can get reimbursed for the parts and labor. Great! But when I follow the instructions from the letter to navigate the website, the final instruction states to click on "Submit Reimbursement Request". It does NOT exist. I called and spoke with Toyota, They were unaware of this issue. I'm not sure where to go from here. The repair was over $1600 and I had to hunt down the part myself. Due to the recall demand, local dealers did not have the part. A nightmare. I

Break booster vacuum pump needs to be replaced per the diagnostic at the Toyota dealership. My car would not completely start when I was trying to turn it on. The break pad became stiff, unable to press down and a warning message stated “low breaking power”, therefore the car would not turn on and it became not drivable. If this were to happen while I was driving on the road, not only would it put myself in a lot of danger but others as well due to not being able to break. Even though it is not a part of the 2018 Camry recall batch, it is the exact same issue, therefore it is definitely a manufacturing issue.

Hi there, So I have an open recall for my car and the Toyota Service Center is not helping me to fix this issue, I went there two times for the recall and every time they said we don’t have the part yet, we don’t know when it gonna come, and every time they said we gonna call you when we got the part, which they never do, it’s been a month and I am facing issues while driving, brakes are not good, my car is not catching pickup, it looks like it gonna stop soon. So please help me to fix this recall. It’s been more than 2 weeks when I last visited to the Toyota Service Center. Thank you and have a wonderful day!

1st Occurance: Approaching stop sign getting off freeway and brake pedal was hard to depress and brakes slow to work, pulled emergency brake to stop vehicle just in time. No warning lights, no squeaking brakes or grinding noises. We had a long drive approximately 4-5 hours freeway with 1 hour stop before reaching our destination where this occurred. 2nd occurance: Next day in city traffic driving 35-40mph. Noticed brakes getting less effective with each use eventually having to use emergency brake as main brake. Still no lights or noises from vehicle. Pulled over and called Carmax where I financed and had MaxCare to make an appt for brakes to be fixed and diagnosed. Appt was made for a week or so out and in the meantime, driving home to park the vehicle… 3rd and last occurrence:(same day) while approaching a traffic light, the brake pedal was depressed but failed to stop the vehicle. No brake warning light.No dashboard warning lights on at all. The brake pedal was depressed to the floorboard to stop the vehicle and vehicle did not stop. Pumped the brake pedal a few times and still nothing. Vehicle ended up getting deemed totaled by insurance. Also note: the airbags did not deploy. The accident was a head-on collision with a rock wall going 40-45mph. Seatbelts fastened. Passenger was dazed from hitting head during accident and bleeding. Right leg received a 7 in cut which is now a knurly 3-4 inch scar. I was left carless and basically homeless with no where to stay in an unknown city for weeks until I was able to purchase a bus ticket home. Due to being stuck 6 hours away from home and carless I lost my job. My life has been completely turned upside down and my mental health is continuing to decline. I am unable to take kids to school or sports as well as the park for simple family quality time.

The contact owns a 2018 Toyota Camry. The contact stated that while driving approximately 20-25 MPH and approaching the red traffic light, the brake pedal was depressed but failed to respond. The contact quickly engaged the parking brake and completed the stop. The warning message "Low Braking Power - Stop in A Safe Place - See Owner’s Manual" and the brake warning light illuminated. The contact veered to the side of the road and checked the brake fluid as stated in the Owner’s Manual. The vehicle was towed to the dealer who informed the contact that her VIN was included in the NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic) however, the part for the recall repair was not yet available. The contact then received a recall notification. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and provided contact with a rental vehicle. The vehicle was not diagnosed or repaired. The failure mileage was approximately 84,729. VIN tool confirms parts are not available.

Vehicle was involved in a rear-end collision. Vehicle did not brake before impact manually neither did the brake assist activate. There were no signs of braking assist malfunctioning. Vehicle caught fire upon impact and not available for inspection. Vehicle given to insurance company and settled. Injury to driver of vehicle in question. Driver of vehicle hit and went to ER by ambulance. There is a report filed of accident.

The contact owns a 2018 Toyota Camry. The contact received a notification for NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall; however, the contact was informed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer stated called the "Brand Engagement Center" again yesterday (02-28-22). Consumer was told that there was still no remedy available!

The contact owns a 2018 Toyota Camry. The contact received notification of NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.