2021 Toyota C-HR

Driving to [XXX] from [XXX] to visit my [XXX] mother. Stopped in [XXX] called my brother to come fallow me the rest of the way because a noise that started under the car was very disturbing. My brother fallowed. Me the rest of the way to [XXX] to my sisters house. This was XXX the following day my sister had me take it into a local shop in town. They said it was the transmission and I knew I couldn’t afford a new transmission I just bought the car a week ago for $17,000. I asked the dealer to help nothing asked Toyota for help nothing . Decided to get a second opinion and took it to AAMCO same diagnosis. This powertrain if it would have seized up while driving I could have been killed or hurt or even worse I could have hurt a child or killed a child. This is unexceptionable. Why is it that they are doing something for people in [XXX] but not the [XXX]. Are we less important? I know they are under investigation but allmost all the companies that are having problems with there cvt transmissions are at least trying to do something. I have multiple sclerosis and this stressed me out so much I went to the emergency room to get care. Please make them take accountability. We are important too. This happened XXX and today is XXX and I might have my car back XXX to go home. I had to get a $5,000 signature loan on top of the $17,000 loan i just got to get the car borrowed $1,300 from my husband boss and a $1,000 from my sister. I would have got it all from the bank but that’s all they could give me with the one loan. I hadn’t enven had time to make one payment. The loan I had to get is a high cost loan but none of this should be happening. I’m grateful no one got hurt but this does hurt me. Especially if I end up not being able to pay for it in the end on $1010 a month. Please seriously look into this INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On May 26, 2026 I was driving on the highway at around 50mph and the vehicle swerved to the right on its own causing me to swerve back and forth between two lanes for about 10 seconds. The wheel moved on its own causing me to use force to try to get the car back in control. Thankfully no one was next to me but if that had not been the case, it would have a caused a serious and life threatening accident. Had I been going any faster or on the regular streets, I am certain the vehicle would have flipped or ran off the road. It was EXTREMELY scary, especially as I am a mother and my baby is frequently in the car. I have contacted two separate Toyota dealerships neither one of them giving any concern to my safety or well-being and are charging me $100+ to run a diagnostics. I no longer feel safe driving this vehicle, I no longer believe that Toyota cares about their clients and will no longer be recommending Toyota for their lack of concern of their drivers safety. There were no warning messages or notifications before, during, or after the incident.

The contact owns a 2021 Toyota CH-R. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle made an abnormal whining sound that progressively became louder. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not yet repaired and remained at the dealer. The contact stated that the vehicle was taken to the dealer on several occasions for routine maintenance since the whining sound started, but the dealer had not advised the contact of a transmission failure. The manufacturer was notified of the failure and provided a goodwill assistance offer, which the contact declined. The failure mileage was approximately 60,000.

The car has developed a growl/whine from the transmission. A trip to the mechanic determined that it sounded as if a bearing inside the transmission is failing. A check online showed multiple complaints regarding the transmission failing with the same issues as my car, and what appeared to be a possible class action lawsuit being filed regarding this transmission issue. No recall is showing for the transmission from Toyota. Recommendation from the mechanic was to replace the transmission rather than repair it.