2019 Toyota C-HR

While traveling South on [XXX] toward [XXX] , the vehicle suffered a sudden and catastrophic internal failure of the CVT transmission. This resulted in an immediate and dangerous loss of motive power while in motion on a busy roadway. My husband (who was driving at the time) was forced to manually push the vehicle off the road with the assistance of a police officer to avoid a collision. A subsequent diagnosis at a local shop (Hot Rod Scott's LLC) who removed the transmission fluid in order to refill it and found the transmission had fallen apart. He did not return the old fluid and returned the plate of the transmission with all the pieces in the bottom and an authorized Toyota dealership in Chippewa Falls confirmed the transmission failed internally. This is a widely documented manufacturing defect in 2018–2022 C-HR models (K114 CVT). Toyota has acknowledged a bearing defect in other markets, such as Canada, by extending the warranty to 10 years/193,000 km, yet US consumers are being denied similar protection for the same defective part. This failure presents an unreasonable safety risk due to the unpredictable loss of propulsion in traffic. I am requesting a formal investigation into this systemic defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Toyota C-HR. The contact stated that while driving at faster speeds, the vehicle hesitated while accelerating, with an abnormal sound coming from underneath the vehicle. No warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed with transmission failure. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 87,000.

Severe structural corrosion was discovered on a low-mileage 2019 compact SUV affecting critical suspension components, including the front subframe, lower control arm mounting points, and structural attachment areas. The issue was identified during inspection at a dealership. The technician documented that suspension components were severely rusted, subframe bolts were rusted and cracking, and lower control arms were deteriorating due to corrosion. The technician advised that the vehicle should not be driven and recommended towing for further structural inspection. These components are part of the load-bearing suspension system and may pose a safety risk if failure occurs. This level of corrosion is unusual given the vehicle has approximately 27,000 miles and has been operated in a region without exposure to road salt or severe winter conditions. Independent mechanics who inspected the vehicle also expressed concern about the severity of the corrosion. The problem was confirmed by both a dealership and an independent repair facility. The vehicle was not inspected directly by the manufacturer. No warning lights or messages were present prior to discovery of the issue. Photographic evidence shows rust perforation, material loss, and metal delamination along structural seams, indicating corrosion progressing internally. This condition may compromise suspension mounting integrity and increase the risk of failure while driving. The affected components were repaired and are available for inspection upon reque

The contact owns a 2019 Toyota C-HR. The contact stated that while driving at 40 MPH, there was an abnormal grinding sound coming from the vehicle. No warning light was illuminated. The vehicle was taken to an independent mechanic who determined that the failure was associated with the transmission. The contact was informed that the transmission might lock and that the vehicle was not safe to drive. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed that the VIN was not under recall. The failure mileage was approximately 130,001.

Just like thousands of others with Toyota CHR 2018-2020, our transmissions give out before the suggested mileage for service, and Toyota is not replacing them for free and charging us $13,000 per transmission replacement. We are thousands of complaints. It can't be just us, clearly this car's transmission is defective and needs to be replaced for free.

The contact owns a 2019 Toyota C-HR. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and there was an abnormal sound coming from the transmission. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the bearings were damaged and that the transmission needed to be replaced. The vehicle was not repaired due to the cost. The dealer advised the contact to stop driving the vehicle. The vehicle was towed to the residence and had not been driven since. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.