2019 Toyota C-HR

The component or system failed is the CVT transmission. The safety of the vehicle is very risky because when you drive it; it gets ready to cut off. The transmission has been confirmed that it is the problem by the independent service center. Yes, the vehicle has been inspected by a transmission company. There were no warning signs or symptoms of the problem.

No warnings lights given. My car has been serviced three times in the past year of owning it. Yesterday I was informed my entire transmission needs to be replaced as it failed its inspection. My car was last seen by Toyota in September and I paid a little under 2k each visit to keep my car running perfectly. This visit I was quoted over 9k to replace the transmission. I have never had preexisting issues with it. This CVT transmission is known to fail prematurely and there needs to be a recall and compensation made for those who have faced the same issues. My car is only at 125k miles and I have spent about 20k purchasing and servicing this vehicle in the last year alone. I travel out of state frequently with my children to visit my relative who is in active chemotherapy. If my transmission were to die in the middle of Donners Pass I would be left stranded with my two young children. This is my daily driver and I can’t imagine what would happen if my car completely shut down in the middle of traffic or out of state as I was given certainty that my car ran perfectly until this just recently happened. I no longer have an operable vehicle regardless of the care and money put into it unless I spent another 10k on full transmission replacement.

While traveling South on [XXX] toward [XXX] , the vehicle suffered a sudden and catastrophic internal failure of the CVT transmission. This resulted in an immediate and dangerous loss of motive power while in motion on a busy roadway. My husband (who was driving at the time) was forced to manually push the vehicle off the road with the assistance of a police officer to avoid a collision. A subsequent diagnosis at a local shop (Hot Rod Scott's LLC) who removed the transmission fluid in order to refill it and found the transmission had fallen apart. He did not return the old fluid and returned the plate of the transmission with all the pieces in the bottom and an authorized Toyota dealership in Chippewa Falls confirmed the transmission failed internally. This is a widely documented manufacturing defect in 2018–2022 C-HR models (K114 CVT). Toyota has acknowledged a bearing defect in other markets, such as Canada, by extending the warranty to 10 years/193,000 km, yet US consumers are being denied similar protection for the same defective part. This failure presents an unreasonable safety risk due to the unpredictable loss of propulsion in traffic. I am requesting a formal investigation into this systemic defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Toyota C-HR. The contact stated that while driving at faster speeds, the vehicle hesitated while accelerating, with an abnormal sound coming from underneath the vehicle. No warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed with transmission failure. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 87,000.

The contact owns a 2019 Toyota C-HR. The contact stated that while driving at 40 MPH, there was an abnormal grinding sound coming from the vehicle. No warning light was illuminated. The vehicle was taken to an independent mechanic who determined that the failure was associated with the transmission. The contact was informed that the transmission might lock and that the vehicle was not safe to drive. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed that the VIN was not under recall. The failure mileage was approximately 130,001.

The contact owns a 2019 Toyota C-HR. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and there was an abnormal sound coming from the transmission. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the bearings were damaged and that the transmission needed to be replaced. The vehicle was not repaired due to the cost. The dealer advised the contact to stop driving the vehicle. The vehicle was towed to the residence and had not been driven since. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.