2008 Toyota Avalon

TL* THE CONTACT OWNS A 2008 TOYOTA AVALON. THE CONTACT NOTICED THAT THE DASHBOARD WAS CRACKING AND MELTING. THE VEHICLE WAS TAKEN TO ELK GROVE TOYOTA (9640 W STOCKTON BLVD, ELK GROVE, CA 95757, (916) 405-8000) WHERE THE GENERAL MANAGER OBSERVED THE DASHBOARD, BUT COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED THE TOYOTA CUSTOMER SERVICE EXPERIENCE CENTER AND WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT WAS PROVIDED CASE NUMBER: 1909100691. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

TL* THE CONTACT OWNS A 2008 TOYOTA AVALON. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY AND MELTING. THE CONTACT STATED THAT THE IMAGE OF THE DASHBOARD WAS REFLECTED ON THE FRONT WINDSHIELD. THE CONTACT STATED THAT IT WAS DIFFICULT TO SEE ONCOMING VEHICLES OR PEDESTRIANS DUE TO THE REFLECTION. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS INFORMED THAT THE WARRANTY PERIOD FOR REPAIRING OR REPLACING THE DASHBOARD WAS EXCEEDED AND NO ASSISTANCE WOULD BE OFFERED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. *TT CONSUMER STATED HEADQUARTERS ADMITTED THERE WAS MANUFACTURER DEFECT. UPDATED 12/04/18*JB

OUR 2008 TOYOTA AVALON WAS RAMMED FROM THE REAR WITH FULL FORCE FROM A HONDA CRV GOING 40 MPH. THE AVALON WAS SLOWING DOWN TO ALLOW A GROUNDHOG TO CROSS ON A STRAIGHT 2 LANE ROAD AT THE TIME, BUT THE DRIVER OF THE HONDA BEHIND SEEMS TO HAVE BEEN A DISTRACTED DRIVER BECAUSE SHE DID NOT STOP ACCELERATING. THE DRIVER OF THE AVALON SUFFERED HEAD, NECK, BACK AND HIP INJURIES AND WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL. THE DAMAGE TO BOTH VEHICLES IS EXTENSIVE-PICTURES OF THE AVALON ATTACHED. THE HONDA AIRBAG DEPLOYED, SAVING THAT DRIVER FROM INJURY. THE AIRBAG OF THE TOYOTA DID NOT DEPLOY-CLEARLY MALFUNCTIONING AND COULD HAVE PREVENTED SOME OF THE INJURIES IF IT HAD DEPLOYED PROPERLY. THERE IS A POLICE REPORT BUT IT IS NOT AVAILABLE TO US YET. THE INSURANCE COMPANIES ARE WORKING ON THE CLAIM. NO REPAIRS HAVE BEEN MADE YET AND IT IS NOT CLEAR WHETHER IT IS 'TOTALED'.

WARRANTY ENHANCEMENT NOTIFICATION -ZE6 REPAIRS RELATED TO CRACKED DASH BOARD. TOYOTA SENT LETTER IN DECEMBER,2014 INDICATING PARTS FOR THE REPLACEMENT WOULD BE AVAILABLE BY LATE SPRING. I'VE MADE TWO CALLS AND WAS BASICALLY TOLD TO WAIT FOR ANOTHER LETTER BUT WAS PROVIDED NO INPUT REGARDING A POSSIBLE DATE. I HAVE A FEELING THEY HOPE THE PROBLEM WILL DISAPPEAR. WHAT CAN I DO TO GET SATISFACTION? UPDATED 10/06/15*LJ UPDATED 11/13/2017*CN

THERE WAS ONE CRACK THAT APPEARED ON THE DASHBOARD, ON THE DRIVERS SIDE. SINCE THEN, THERE IS ONE LONG DEEP CRACK ALONG THE TOP FRONT EDGE OF THE DASHBOARD THAT EXTENDS ALMOST THE ENTIRE LENGTH. ADDITIONALLY, THERE ARE 23 MORE CRACKS BETWEEN THE DRIVER AND PASSENGER SIDE. BECAUSE THIS DASHBOARD HAS THE AIRBAG INSIDE ON THE PASSENGER SIDE WE DON'T FEEL SAFE DRIVING WITH THE CRACKED DASHBOARD. ANYTHING THAT WOULD MAKE AN AIRBAG GO OFF TOO SOON OR GO OFF TOO LATE COULD BE VERY SERIOUS. IT IS OUR OPINION, THAT THIS IS A DEFECTIVE PART AND TOYOTA SHOULD RECALL THE CAR AND ISSUE A TECHNICAL SERVICE BULLETIN OR POLICY THAT GIVES DEALERSHIPS DIRECTION TO FIX THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2008 TOYOTA AVALON. WHILE DRIVING BETWEEN 55-60 MPH, WATER LEAKED INTO THE VEHICLE THROUGH THE ROOF. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLES WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. UPDATED 02/24/15*LJ UPDATED 3/4/15*CN UPDATED 03/17/15*JB 10/7/2015*JS

TL* THE CONTACT OWNS A 2008 TOYOTA AVALON. THE CONTACT WAS DRIVING BETWEEN 55-60 MPH WHEN THE ROOF BEGAN LEAKING. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. UPDATED 02/24/15*LJ UPDATED 6/10/2015 *JS