2002 Toyota 4 Runner

THE CONSUMER NOTICED FROM THE WHEN THEY FIRST PURCHASED THE VEHICLE THAT IT VIBRATES (AT HIGHWAY SPEEDS) AND PULLED TO THE LEFT. THEY CONTACTED THE DEALER AND THEY PERFORMED A 4 WHEEL ALIGNMENT AND BALANCED THE FOUR TIRES AND THAT DIDN'T HELP. (THE STEERING WHEEL(S) WERE NOT STRAIGHT AND PULLING FROM SIDE TO SIDE) THE CONSUMER HAD BEEN BACK TO THE DEALER SEVERAL TIMES, AND ON ONE OCCASION WAS TOLD THAT NOTHING WAS WRONG, AND ON THE SECOND THE REP NOTICED THAT THE STEERING WHEEL WAS OFF CENTERED. THE CONSUMER HAD TAKEN THE VEHICLE IN FOR A LAST TIME (AFTER HAVING LEGAL ASSISTANCE) AND WAS TOLD THAT A STEERING CONCERN EXISTS, AND PERFORMED AN ALIGNMENT AND AFTER SEVERAL DAYS THE PROBLEM REOCCURED-WHICH WAS THE LAST STRAW. AT THIS POOINT THE CONSUMER IS SEEKING A NEW VEHICLE OR THEIR MONEY BACK. *SCC *TS

WE TAUGHT THAT WE BOUGHT THE SAFEST CAR. FROM THE VERY BEGINNING WE NOTICED THAT THE CAR VIBRATES WHILE DRIIVING AT HIGHWAY SPEEDS, AND THAT IT IS PULLING SIDE TO SIDE. WE COMPLAINED ABOUT THE PROBLEM ON MAY 20, 2002, JUNE01 AND 08, 2002, JULY 01, 2002, AND LAST TIME ON AUGUST 13, 2002. UNFORTUNATELY, THE CAR IS STILL HAVING THE SAME SAFETY PROBLEM. WE WANT TO HAVE IT RETURNED OR GET OUR MONEY BACK DUE TO NOT BEING ABLE TO FIX IT AFTER VISITING THE SERVICE FIVE TIMES. WE HAVE ALL WRITTEN DOCUMENTATION THAT CAN VERIFY EVERY FACT WE STATED. IF YOU NEED IT WE WILL SEND IT TO YOU. SINCERELY, [XXX] & [XXX] MR PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).