2021 Thor Motor Coach Freedom Traveler

The contact owns a 2021 Thor Freedom Traveler. The contact stated that while her husband was driving 60 MPH, the shade above the windshield fell without warning, nearly hitting the contact's husband. Upon investigation, the contact discovered that the shade was only being held by a single nail. The contact called the dealer and initially received no response. The dealer then called back and requested to inspect the vehicle to determine the cause of the failure. Thor manufacturer was notified of the failure and the contact was informed that she would receive a call back from the case manager. The vehicle had yet to be repaired. The failure mileage was approximately 10,000.