2021 Thor Motor Coach Freedom Traveler

The contact owns a 2021 Thor Motor Coach Freedom Traveler built on a 2020 Ford F-59 chassis. The contact stated while driving 60-65 MPH, the leveling system warning light illuminated. Smoke then filled the cabin of the RV due to the hydraulic line rubbing against the exhaust system. Additionally, hydraulic fluid was leaking from the RV. The contact pulled over and exited the RV. The contact waited until the smoke had cleared and the hydraulic fluid had drained, then drove to the residence. The RV was then towed to the dealer, where it was determined that the hydraulic line needed to be replaced and rerouted. The RV was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 12,000.

The contact owns a 2021 Thor Freedom Traveler. The contact stated that while her husband was driving 60 MPH, the shade above the windshield fell without warning, nearly hitting the contact's husband. Upon investigation, the contact discovered that the shade was only being held by a single nail. The contact called the dealer and initially received no response. The dealer then called back and requested to inspect the vehicle to determine the cause of the failure. Thor manufacturer was notified of the failure and the contact was informed that she would receive a call back from the case manager. The vehicle had yet to be repaired. The failure mileage was approximately 10,000.