2001 Subaru Outback

HI, ON FEBRUARY 25, 2003 WHILE DRIVING ON THE HIGHWAY MY LEFT REAR FIRESTONE TIRE ON MY SUBARU OUTBACK BLEW UP. I WAS VERY LUCKY THAT NO ONE WAS NEXT TO MY CAR AT THE TIME THE TIRE BLEW AND I WAS ABLE TO PULL TO THE SIDE. THE TIRE WAS FIRESTONE WILDERNESS 225 60-16 H-RATED. PART # 074772. THE CAR IS A SUBARU 2001 AND IT HAD ONLY 21000 MILES WHEN THE TIRE BLEW. I CONTACTED FIRESTONE CUSTOMER SERVICE DEPT. AND THE FIRESTONE SHOP ON DEMPSTER IN SKOKIE, ILLINOIS AND WAS INFORMED THAT I WILL HAVE TO PURCHASE 4 NEW TIRES BECAUSE IF I REPLACE ONLY THE TIRE THAT BLEW, IT WILL DAMAGE MY TRANSMISSION. I ASKED WHY THE TIRE BLEW WITH ONLY 21,000 MILES ON IT AND THEY COULD NOT EXPLAIN BUT SAID THEY WILL SEND IT BACK TO THEIR FACTORY FOR INVESTIGATION. THEY WERE WILLING TO PRORATE ONLY THE TIRE THAT BLEW, NOT ALL 4 NEW TIRES. I HAD TO PAY CLOSE TO $400 FOR 4 NEW TIRES. I CONTACTED YOUR OFFICE BY PHONE THE SAME WEEK AND EXPLAINED MY PROBLEM TO A LADY IN YOUR OFFICE. I WAS TOLD THAT I WILL GET A FORM IN THE MAIL TO BE FILLED OUT BY ME BUT I DID NOT GET IT SO I DECIDED TO CONTACT YOU BY E-MAIL. A FEW WEEKS LATER, WHEN I CHANGED MY OIL AT THE SUBARU DEALER ON GRAND AVENUE IN NAPERVILLE ILLINOIS, AN EMPLOYEE IN THE SERVICE DEPARTMENT STATED THAT HE WAS AWARE OF ANOTHER INCIDENT ABOUT A MONTH EARLIER THAT A LADY CAME INTO THE SHOP WITH A SIMILAR BLOW OUT ON THE SAME FIRESTONE TYPE WILDERNESS TIRE AND SHE HAD TO BUY 4 TIRES ALSO. I AM CONCERNED THAT THERE MIGHT BE MORE SUCH INSTANCES AND SOMEONE NEEDS TO INVESTIGATE THIS ISSUE BEFORE SOMEONE GETS KILLED. THE TIRE SEPARATED 360 DEGREES ON ITS SIDE AROUND WHERE THE WHITE CIRCLE IS ON THE SIDEWALL. I TOOK A NUMBER OF DIGITAL PICTURES OF THE TIRE THAT BLEW BEFORE FIRESTONE TOOK IT. I WOULD LIKE TO SEND THEM TO YOU EITHER BY E-MAIL OR I CAN MAKE PRINTS. *JB PLEASE ADVISE. ZELIG

HAVE BEEN EXPERIENCING CONTINUED BRAKE PROBLEMS WITH MY 2001 SUBARU OUTBACK LTD. THIS CAUSES SHUDDERING AND PULL TO BOTH LEFT & RIGHT UPON APPLICATION OF BRAKES. DEALER HAS TURNED ROTORS ETC. ( 1ST @ 18000 MILES) BUT PROBLEM STILL EXISTS (CURRENT MILAGE 28500) I HAVE BEEN HEARING OF OTHER INDIV. WITH THE SAME PROBLEMS IN THIS MODEL YEAR...RUMOR : ROTORS ARE TOO THIN /UNDERSIZED? FOR CAR HEAT BUILD UP ETC. I FEEL THIS TO BE A SAFETY ISSUE AS WELL . CAR IS HARD TO STOP IN A STRAIGHT LINE...I AM ALSO CONCERNED AS TO SUBARU BACKING UP THEIR WARRANTY ON THIS PROBLEM, AS I'VE BEEN HEARING SOME "HORROR STORIES" . CAN YOU EXPLORE THE SAFETY/WARRANTY ISSUES ON THIS PROBLEM?

I HAD TO REPLACE THE BRAKES IN MY 2001 SUBARU OUTBACK AFTER 20,000 MILES. I LIVED THE LAST TWO YEARS IN ALASKA AND WAS TOLD BY THE DEALER SERVICE DEPARTMENT IN SEATTLE THE SALT FROM THE ROADS CREATED EARLY CORROSION ON THE BRAKE PADS AND DISC. THE OUTBACK IS DESIGNED FOR MORE RUGGED DRIVING AND FOR GEOGRAPHIC LOCATIONS WITH HARSHER WINTERS. SOMETHING ABOUT THE DESIGN OF THE BRAKES CAUSES THE SALT AND DIRT FROM WINTER ROADS TO CHANNEL UP THROUGH THE BRAKE SYSTEM AND CAUSE EXCESSIVE WEAR AND TEAR. I JUST PAID FOR A COMPLETE BRAKE REPLACEMENT AS THE FRONT PADS WERE NO LONGER ENGAGING CORRECTLY AND THE BRAKES ARE VERY WORN DUE TO THE SALT.*JB

CAR HAS SIGNIFICANT HESITATION DURING PERIODS OF ACCELERATION, USUALLY AROUND 2500-3500 RPM. POTENTIALLY DANGEROUS IN MANY DRIVING SITUATIONS. HAVE REPORTED TO DEALER MULTIPLE TIMES. RESPONSE IS ALWAYS "CANNOT REPRODUCE - COMPUTER SHOWS OPERATING AS DESIGNED". CAR ALSO HAS SPONTANEOUS ACCELERATION AT LOW SPEED, SUCH AS FIRST TAKING FOOT OFF BRAKE.*JB