2001 Subaru Outback

I CONTACTED SUBARU'S CUSTOMER SERVICE NUMBER AND TOLD THEM THAT THE SUBFRAME WAS BROKEN AND THAT THEY NEEDED TO FIX THE PROBLEM AND THEY SAID I WOULD HAVE TO PAY OUT OF POCKET AND THAT THE RECALL WAS COMPLETED IN AUGUST 2005 BUT THE SUBFRAME IS COMPLETELY RUSTED OUT AND BROKEN PLEASE CONTACT SUBARU AND GET THEM TO OPEN ANOTHER RECALL ON THESE CARS BECAUSE THE FIX THAT THEY USED DIDN'T WORK

TL* THE CONTACT OWNS A 2001 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BECAUSE THE CHECK ENGINE LIGHT WAS ILLUMINATED. WHILE THE VEHICLE WAS BEING LIFTED, THE MECHANIC NOTICED THAT THE REAR SUBFRAME WAS EXTREMELY CORRODED. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE REAR SUBFRAME OF THE VEHICLE WAS CORRODED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.

TL* THE CONTACT OWNS A 2001 SUBARU OUTBACK. WHILE AT AN INDEPENDENT MECHANIC FOR A ROUTINE SERVICE REPAIR, THE TECHNICIAN STATED THAT THE REAR SUBFRAME WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 03V153000 (SUSPENSION), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 120,000.

I WAS DRIVING ON I-84 IN CT WHEN MY PASSENGER SIDE REAR TIRE BLEW. THE CAR FISHTAILED BUT I GOT IT SLOWED DOWN AND OVER TO THE SHOULDER WITHOUT GETTING INTO AN ACCIDENT. WHEN THE GARAGE PUT THE CAR UP ON A LIFT IT WAS DETERMINED THAT THE REAR SUBFRAME HAD BROKEN RIGHT WHERE THE UPPER CONTROL ARM CONNECTED TO IT WHICH ALLOWED THE TIRE TO LEAN IN TOWARDS THE BODY OF THE CAR WHERE IT RUBBED AGAINST THE BODY, HEATED UP AND THEN RUPTURED. THESE TIRES HAD JUST BEEN INSTALLED 3 DAYS EARLIER. LOOKING AT THE SUBFRAME IT WAS BADLY RUSTED, THE VARIOUS CONTROL ARMS ATTACHED TO IT HAD SOME SURFACE RUST BUT NOTHING LIKE THE SUBFRAME. THE UNDERSIDE OF THE CAR WAS NOT RUSTED. THE SUBARU DEALER GAVE ME AN ESTIMATE OF $2000 TO REPLACE THE SUBFRAME, SINCE THE CAR WAS WORTHLESS OTHERWISE I TOLD HIM TO PROCEED. I FOUND OUT THAT MY VEHICLE HAD BEEN SUBJECT TO A RECALL FOR "CERTAIN REAR SUSPENSION SUBFRAME COMPONENTS WERE PRODUCED WITH POOR PAINT QUALITY " ..."WHICH, AFTER CONTINUED EXPOSURE TO CORROSIVE ROAD SALTS FOR A PERIOD OF SEVERAL YEARS, COULD RESULT IN RUST-OUT OF THE COMPONENT AND POSSIBLE BREAKAGE OF THE SUBFRAME. IF SUCH BREAKAGE OCCURS WHILE THE VEHICLE IS BEING OPERATED, CONTROL OF THE VEHICLE COULD BE AFFECTED, INCREASING THE RISK OF A CRASH." MY VEHICLE GOT "TREATED" FOR THE RECALL WHICH INCLUDED CLEANING THE SUBFRAME AND PAINTING IT. I CALLED SUBARU OF AMERICA AND ASKED IF THEY WOULD BE WILLING TO SHARE IN THE COSTS SINCE IT WAS OBVIOUS THAT THE RECALL "TREATMENT" DID NOT WORK AND THERE WAS NO REASON, EXCEPT A DEFECTIVE PAINT JOB, FOR A SUBFRAME TO FAIL ON A 13 YEAR OLD CAR. THE DECLINED TO HELP ME CITING THE AGE OF THE CAR AND THE FACT THAT THE RECALL "WORK" HAD BEEN PERFORMED. THEY ALSO OFFERED A $500 COUPON IF I WANTED TO BUY A NEW SUBARU. I BELIEVE THAT THESE VEHICLES NEED TO BE RECALLED AND THE REAR SUBFRAME REPLACED ON SUBARU DIME. *TR

TL* THE CONTACT OWNS A 2001 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, HE LOST CONTROL OF THE VEHICLE AND SPUN OUT OF CONTROL, CRASHING INTO AN EMBANKMENT. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE REAR DRIVER SIDE TIRE WAS COMPLETELY BENT INWARD AND THE SUBFRAME WAS FRACTURED DUE TO CORROSION. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO VERIFIED THE FAILURE AND STATED THAT THE REAR SUB FRAME NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED UNDER RECALL NHTSA CAMPAIGN NUMBER: 03V153000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 250,000.

TL* THE CONTACT OWNS A 2001 SUBARU OUTBACK. THE CONTACT STATED THAT THE REAR SUSPENSION AND SUB FRAME WAS FOUND SEVERELY TO BE CORRODED DURING A ROUTINE INSPECTION. THE SUB FRAME AND SUSPENSION WERE ALSO FRACTURED. THE DEALER ADVISED THE CONTACT THAT NHTSA CAMPAIGN NUMBER: 03V153000 (SUSPENSION) WAS PREVIOUSLY PERFORMED AND DENIED ANY FURTHER ASSISTANCE WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 184,000. ..UPDATED 04-22-14 *BF UPDATED 08/03/2017*JS

THIS VEHICLE WAS PURCHASED AT APPROXIMATELY 150K MILES TWO YEARS AGO AND HAS JUST OVER 167K MILES NOW. WHILE BEING LOOKED AT BY MECHANIC IN JUNE 2013, MECHANIC NOTED THAT THE REAR SUBFRAME WAS ROTTED AND REAR TRAILING ARM BUSHINGS NEEDED TO BE REPLACED. SUBARU ACKNOWLEDGED THIS ISSUE, WITH RECALL NUMBER WWM-96 (NHTSA RECALL NO. 03V153). I USE THIS CAR ON A DAILY BASIS FOR WORK AND HAVE KEPT UP WITH MAINTENANCE AND CARE, REPLACING ALL WHEEL BEARINGS AND THE HEAD GASKETS WITHIN THE FIRST YEAR OF OWNING THE VEHICLE. ON 8/19/2013, I CALLED SUBARU TO SPEAK WITH A CUSTOMER SERVICE REPRESENTATIVE TO HOPEFULLY RESOLVE THE SUBFRAME RECALL ISSUE, AND THEY REFUSED TO REPLACE THE AFFECTED PART OR EVEN WORK WITH ME ON A SOLUTION. I WAS TOLD, "THERE IS NOTHING WE CAN DO FOR YOU," LEAVING ME WITH A VEHICLE THAT IS UNSAFE TO DRIVE, BECAUSE OF A POOR QUALITY PART MADE BY SUBARU. I WAS OFFERED NO ASSISTANCE OTHER THAN BEING TOLD TO CONTACT MY LOCAL SUBARU DEALER FOR REPAIRS. AFTER DOING MUCH RESEARCH ONLINE, I'VE DISCOVERED THAT I AM NOT ALONE IN THIS BATTLE, AND I AM HOPING THAT SUBARU OR NHTSA CAN DO SOMETHING TO HELP KEEP ME SAFE WHILE DRIVING MY VEHICLE. *TR

TL* THE CONTACT OWNS A 2001 SUBARU OUTBACK. THE CONTACT WAS DRIVING 35 MPH WHEN THE SUB FRAME OF THE VEHICLE FRACTURED. THE CONTACT STATED THAT THE DEALER ADVISED THAT NHTSA CAMPAIGN ID NUMBER: 03V153000 (SUSPENSION: REAR) WAS PERFORMED ON THE VEHICLE IN 2004. THE RECALL REQUIRED THE MANUFACTURER TO SPRAY AN ANTI RUST AND WAX ONTO THE SUB FRAME AND AXLE. THE CONTACT STATED THAT THE RECALL REPAIR DID NOT PREVENT THE FAILURE FROM OCCURRING AND THE SUB FRAME AND REAR AXLE WERE BOTH FRACTURED DUE TO RUST. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 125,000.