2001 Subaru Outback

POWER SUBARU OF SCOTTSDALE FINALIZED THE REPAIR OF THE HEAD GASKET PROBLEM ON DECEMBER 28, 2006 ON OUR SUBARU OUTBACK WAGON. WHILE IN FOR REPAIR FOR THE HEAD GASKET, THE DEALER NOTED THAT THE TIMING BELT TENSIONER NEEDED TO BE REPLACED. POWER SUBARU REPLACED THE TENSIONER WITH A NEW SUBARU TENSIONER (PART #13033AA042.) IT DOES NOT APPEAR THAT POWER SUBARU TEST DROVE THE CAR AFTER THE REPAIRS BASED ON THE MILEAGE IN AND OUT SHOWN ON THE SERVICE INVOICE. THE CAR HAD A CATASTROPHIC ENGINE FAILURE APPROXIMATELY 12 MILES FROM THE DEALERSHIP ON STATE HIGHWAY 87 WHILE BEING DRIVEN AT THE POSTED HIGHWAY SPEED OF 65 MILES PER HOUR AS WE LEFT THE DEALER THAT DID THE REPAIR. THAT ENGINE FAILURE CREATED A SAFETY HAZARD FOR MY WIFE, MARGARET, WHO HAD TO COAST DOWN THE HIGHWAY TO A SMALL ROAD TO SAFELY PULL OFF. IF THE ROAD/PULL OUT AREA HAD NOT BEEN AVAILABLE TO HER, SHE WOULD HAVE HAD TO PARTIALLY BLOCK THE HIGHWAY LANE OF TRAFFIC SHE WAS IN. SHE COULD HAVE BEEN HIT BY ANOTHER CAR COMING BEHIND HER AT A HIGH RATE OF SPEED INJURING/KILLING HER OR POSSIBLY OTHERS. IT APPEARS THAT THIS PART HAS FAILED ON OTHER SUBARU VEHICLES CREATING CATASTROPHIC ENGINE FAILURE AND A VERY HAZARDOUS SITUATION. POWER SUBARU TOLD ME SINCE THAT THE ENGINE WILL REQUIRE A COMPLETE REBUILD SINCE THE FAILURE OF THE TENSIONER THEY INSTALLED SUBSEQUENTLY CAUSED THE NEW TIMING BELT TO BREAK WHICH THEN CAUSED SEVERE DAMAGE TO THE ENGINE. SUBARU HAS OFFERED TO REPLACE THE ENGINE WITH A MANUFACTURE REBUILT ENGINE AND WILL WARRANTY THE ENGINE FOR 36,000 MILES OR THREE YEARS, BUT HAVE FAILED TO PROVIDE US WITH A RENTAL CAR REPLACEMENT FOR THE TWO WEEK REPAIR TIME. WE NEED AN ALL-WHEEL DRIVE OR 4 WHEEL DRIVE REPLACEMENT VEHICLE SINCE WE HAVE SNOW. THEY ONLY OFFERED TO PAY FOR 1/2 THE RENTAL COST OF A SMALL TWO WHEEL DRIVE VEHICLE WHICH IS NOT ADEQUATE. SUBARU SHOULD CHANGE THE MANUFACTURING OF IT'S TIMING BELT TENSIONER SINCE THIS FAILURE HAS HAPPENED IT'S OTHER VEHICLES AND IS HIGHLY DANGEROUS. *NM

2001 OUTBACK HAD A HEAD GASKET PROBLEM THAT NEEDED TO BE REPLACED. *TS THE CONSUMER WAS INFORMED BY CUSTOMER SERVICE THAT A RECALL HAD BEEN ISSUED REGARDING THE PROBLEM THEY WERE HAVING, AND THE VEHICLE NEEDED TO BE TAKEN TO AN AUTHORIZED SERVICE DEALER. THE CONSUMER HAD ALREADY HAD THE WORK DONE BY HIS LOCAL REPAIR SHOP. THE CONSUMER WAS THEN TOLD TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER TO HAVE THEM VERIFY THAT THE WORK WAS DONE. THE CONSUMER LEARNED THAT THE HEAD GASKET HAD BEEN REPLACED PRIOR TO HIM PURCHASING THE VEHICLE. THE CONSUMER ALSO DISCOVERED THE HEAD GASKET USED WAS 3 PIECES AND THE WORK DONE PREVIOUSLY ONLY 1 PIECE WAS REPLACED, WHICH WAS OPPOSITE FROM THE # CYLINDER. THE LOCAL REPAIR SHOP THAT REPLACED THE HEAD GASKET FOR THE THIRD TIME, TOLD THE CONSUMER HE UTILIZES ONLY A SOLID ONE PIECE GASKET AND HAD THE BEEN DONE ORIGINALLY, THE CONSUMER MAY NOT HAVE HAD ANY PROBLEMS. *JB

IN 2003 AT 74,000 MILES THE LEFT GASKET WAS REPLACED ON 2001, SUBARU OUTBACK LTD. WAGON. IN 2003 AT 94,000 MILES RIGHT GASKET WAS REPLACED. 20 MONTHS LATER LEFT GASKET WAS BLOWN OUT AGAIN. TWO INDEPENDENT MECHANICS TOLD CONSUMER THAT RIGHT GASKET WAS DEFECTIVE AS WELL ALTHOUGH THE DEALERSHIP TOLD CONSUMER NO. SUBARU OF AMERICA PAID FOR THE REPAIRS OF BOTH OF THE INITIAL GASKET REPLACEMENTS, BUT DUE TO THE MILEAGE ON THE CAR THEY REFUSED TO COVER THIS DEFECTIVE PART. IN 2004 CAR WAS RECALLED TO RECEIVE A SEALANT ADDITIVE TO ADDRESS THE GASKET PROBLEM. CLEARLY IT DIDN'T WORK. MANY OF CONSUMER FRIENDS AND NEIGHBORS ARE SUBARU OUTBACK OWNERS, AND 2 OTHERS I HAVE SPOKEN WITH HAVE HAD BLOWN GASKETS ON FAIRLY NEW VEHICLES. *AK

WE HAVE A 2001 SUBARU OUTBACK WITH THE H6 ENGINE. WHEN GOING VERY SLOWLY, SUCH AS PARKING IN THE GARAGE, THE ENGINE WILL SUDDENLY SURGE. YOU MUST KEEP ONE FOOT ON THE BRAKE TO PREVENT A SUDDEN UNINTENDED ACCELERATION. I HAVE BEEN TOLD BY THE DEALER THAT THIS IS JUST THE WAY IT IS WITH THE COMPUTER CONTROL AND THE H6 ENGINE. I HAVE NOT HAD AN ACCIDENT , BUT IT IS A POTENTIAL HAZARD. A SUDDEN LURCH COULD DAMAGE ANOTHER VEHICLE IN A PARKING LOT OR A PERSON IN FRONT OF THE CAR. I HAVE LIVED WITH IT, BUT SOMEONE WROTE TO CLICK AND CLACK COMPLAINING ABOUT THE SAME PROBLEM. SO, I DECIDED TO CONTACT YOUR AGENCY TO ALSO VOICE MY CONCERNS. THANK YOU. *AK

(1) EVENTS LEADING TO FAILURE---JUST DRIVING THE CAR, THEN CHECK ENGINE LIGHT CAME ON, THEN ENGINE STARTED TO GET HOT, SO CAR WAS TOWED TO DEALER. (2) FAILURE AND ITS CONSEQUENCES--$1900 REPAIR BILL-TWO HEAD GASKET IN ENGINE---FROM ARLINGTON, MA SUBARU DEALER--ESTIMATE REDUCED TO $1700 UPON REQUEST. GETTING REPAIR DONE WITH OTHER SHOP (3) GETTING TWO HEAD GASKETS AND OTHER ENGINE GASKETS REPLACED. *JB

I HAVE GONE THROUGH ONE HEAD GASKET ON JAN 2003. THE HEAD GASKET WENT OUT IN DEC OF 2003 AND THE WHOLE ENGINE HAD TO BE REPLACED. IN JANUARY OF 2004 I HAD THE OVERHEAD CAMGASKETS GO OUT ON THE CAR AS WELL AS THE THE OXYGEN SENSOR. I HAVE HAD MORE ISSUES BUT IT WOULD BE A SMALL BOOK. SUBARU HAS BEEN RELATIVLY UNRESPONSIVE EVEN AFTER MANY PHONE CALLS AND LETTERS TO MY CONCERNS. EVERY PART WAS REPLACED HOWEVER THERE SEEMS TO BE A POROBLEM WITH MY NEW ENGINE SINCE THERE IS NOW AN INVESTIGATION WITHIN SUBARU. THEY REFUSE TO PAY THE DEALERSHIP FOR THE NEW ENGINE REPLACEMENT WHICH RAISES THE QUESTION OF WAS THIS A NEW ENGINE OR WHAT IS WRONG WITH THE NEW ENGINE. *AK