2000 Subaru Outback

DT: THE CONSUMER STATED THAT THE 2000 SUBARU OUTBACK SUDDENLY ACCELERATED. THE CONSUMER WAS DRIVING AROUND 50-55 MPH WHEN THE RPMS REVVED TO 6500. THE CONSUMER HAD TO APPLY THE BRAKES TO GET THE VEHICLE TO SLOW DOWN. THE CONSUMER HAD TO PULL OVER AND TURN THE VEHICLE OFF. THE CONSUMER FOUND A MECHANIC THAT DROVE THE VEHICLE HOME FOR HER. THE CRUISE CONTROL WAS NOT IN USE. THIS OCCURRED TWICE. THE DEALERSHIP WAS CALLED AND THEY ADMITTED THAT THERE WERE PROBLEMS WITH THE VEHICLE ACCELERATION. THE MANUFACTURER HAD NOT BEEN CALLED. THE CONSUMER THAT WAS MAKING THE COMPLAINT WAS NOT THE OWNER, BUT HAD BORROWED THE VEHICLE AND EXPERIENCED THIS PROBLEM. THE VEHICLE WAS TAKEN TO A MECHANIC WHO FOUND NOTHING WRONG. *SC . *AK

I OWN A 2000 SUBARU OUTBACK LIMITED. THE CAR HAS APPROX 45,000 MILES ON IT AND I AM THE ORIGINAL OWNER. I HAVE KEPT THE CAR UP TO DATE WITH REGULAR MAINTENANCE. I USED TO TAKE THE CAR TO THE SUBARU DEALERSHIP WHERE I PURCHASED IT BUT THEY NEVER COMPLETED THE WORK I REQUESTED AND PAID FOR (I.E. LITTLE THINGS LIKE MAKING SURE THERE WAS ENOUGH COOLANT IN THE CAR, ETC). WAS HAVING A STRONG BURNING ODOR FROM MY CAR FOR ABOUT A WEEK OR TWO. GOT THE CAR INTO A MECHANIC TODAY WHO SPECIALIZES IN SUBARU AUTOMOBILES. I FOUND THAT I HAD A CRACKED HEAD GASKET THAT WAS LEAKING OIL EXTERNALLY. UPON FURTHER RESEARCH, I FOUND THAT SUBARU SEEMS TO HAVE, WHAT I BELIEVE TO BE, A DEFECTIVE GASKET IN THEIR AUTOMOBILES WITH THE 2.5L ENGINES. I CONTACTED SUBARU OF AMERICA TO SEE IF THEY WILL HELP REIMBURSE MY COST OF REPAIR. MY CAR IS ONLY 5 YEARS OLD AND ONLY HAS ABOUT 45,000 MILES ON IT!! IN MY OPINION, I BELIEVE THAT SUBARU IS CLAIMING THAT THEY CAN FIX THIS PROBLEM BY RECALLING THE CARS AND RUNNING A SEALANT THROUGH THE COOLANT SYSTEM. I BELIEVE THIS IS A BAD COVER-UP. COULD YOU IMAGINE IF SUBARU HAD TO RECALL THOUSANDS OF CARS TO REPLACE A DEFECTIVE PART LIKE A GASKET? THEIR INCOMPETENT DEALERSHIPS WOULDN'T BE ABLE TO HANDLE IT! PLEASE HELP IF YOU CAN. I REALLY HOPE I'M NOT WASTING YOUR TIME. AS I MENTIONED, I TRULY BELIEVE THERE IS A PROBLEM WITH THESE CARS AND SUBARU IS NOT ADDRESSING IT. THANKS.*JB

DT: THE CALLER USED SPARE TIRE AND THE SIDEWALL BLEW OUT. TIRE HAD 110 MILES ON IT AT THE TIME. THE CALLER WAS GOING BETWEEN 60 AND 65 MPH. THE TIRE WAS FULL OF BLACK POWDER AND THE RUBBER WAS CRUMBLING. THE CALLER HEARD A RUMBLE, AND WHEN HE WAS TRYING TO PULL OVER TO SEE WHAT IT WAS ,THE TIRE BLEW OUT. TIRE WAS ONLY ON VEHICLE FOR A WEEK. MANUFACTURER TOLD THE CALLER TO GO TO DEALER AND THEY WOULD TAKE CARE OF THE TIRE. DEALER WOULD OFFER NO HELP. HOWEVER, MANUFACTURER DID PAY FOR TIRE. *AK *NM

THE AUTOMATIC TRANSMISSION HAS DELAYED ENGAGEMENT WHEN CHANGING FROM PARK TO DRIVE. THE TRANSMISSION WILL NOT ENGAGE FOR UP TO 10 SECONDS THEN IT WILL ENGAGE ABRUPTLY CAUSING THE VEHICLE TO LUNGE FORWARD UNCONTROLLABLY IN AN UNSAFE MANNER. SUBARU HAS DEEMED THE PROBLEM A TRANSMISSION FAILURE REQUIRING A NEW TRANSMISSION. PROBLEM HAS OCCURRED AT 74,000 MILES DESPITE REGULAR MAINTENANCE. THIS SITUATION HAS BEEN DESCRIBED IN COMPLAINT# 10074032, 10090065, 10106683, AND 10122566. SUBARU OF AMERICA DENIES THAT THERE IS A PATTERN OF COMPLAINTS/PROBLEMS.

VEHICLE APPROXIMATELY 9 MONTHS AGO WAS EXPERIENCING A SLIGHT DELAY IN ENGAGING AUTOMATIC TRANSMISSION FROM ANY GEAR INTO DRIVE. HAD DEALERSHIP LOOK AT IT AND DO A TRANSMISSION FLUSH OF ALL FLUID. THE PROBLEM REALLY DIDN'T GET BETTER UNTIL FINALLY ON 3/19/05 AT ONLY 51,800 MILES THE TRANSMISSION WOULD NO LONGER ENGAGE IN DRIVE AT ALL. A TRANSMISSION SHOP LOOKED AT IT AND SAID AN 'O' RING FAILED CAUSING THE ENTIRE TRANSMISSION TO NEED TO BE REBUILT AND CATALYTIC CONVERTER TO BE REPLACED. COST WAS $2,644 AND WAS ONLY 6 WEEKS PAST EXPIRATION OF THE WARRANTY.

THE BRAKE LIGHT/TAIL LIGHT ASSEMBLY ON OUR SUBARU OUTBACK WAGON FILLS WITH WATER EVERY TIME IT RAINS. IT IS A CLAMSHELL DESIGN SPANNING THE ENTIRE REAR HATCH OF THE VEHICLE AND INCLUDES THE BRAKE LIGHTS, TURN SIGNALS AND REVERSE (BACKUP) LIGHTS. IT APPEARS THAT THE HEAT IN FLORIDA HAS AFFECTED THE SEAM OF THE TAILLIGHT ASSEMBLY, CAUSING IT TO FAIL PREMATURELY, SO THAT RAIN WATER FILLS UP IN THE TAILIGHT ASSEMBLY EVERY TIME IT RAINS, WHERE A SHORT CIRCUIT IS INEVITABLE. YOU CAN ACTUALLY SEE WATER INSIDE THE REVERSE LIGHTS PORTION OF THE TAILLIGHT ASSEMBLY, AS THE LENS IS CLEAR. THIS IS A BIG LIFE SAFETY HAZARD. I CONTACTED SUBARU MOTORS OF AMERICA'S CUSTOMER SERVICE AND 1) THEY DENY THAT THEY HAVE ANY KNOWLEDGE OF THIS PROBLEM HAVING EVER HAPPENED TO ANY SUBARU OWNER, AND 2) THEY ARE DENYING MY REQUEST FOR FINANCIAL ASSISTANCE WITH THE REPAIR (VEHICLE IS OUT OF WARRANTY). HOWEVER, THE DEALER'S REPAIR TECHNICIAN ACKNOWLEDGED THAT THIS PROBLEM IS COMMON IN FLORIDA - HE HAS REPAIRED THE SAME PROBLEM SEVERAL TIMES. I EXPRESSED CONCERN TO SUBARU AMERICA ABOUT LIABILITY FROM THIS SAFETY HAZARD, BUT THE CUSTOMER SERVICE AGENT DID NOT EVEN WANT TO TALK ABOUT IT. THIS PROBLEM COULD CAUSE PREMATURE FAILURE OF THE BRAKE LIGHTS WHICH COULD RESULT IN FATALITIES. I WOULD SUGGEST THAT A MANDATORY RECALL BE PERSUED SINCE SUBARU DOES NOT WANT TO ADMIT THERE IS A PROBLEM WITH THIS DESIGN. I CLEARLY SEE THIS AS BOTH A DESIGN FLAW AND A SAFETY HAZARD.*AK

ENGAGED CAR INTO REVERSE AND IMMEDIATELY THE CAR SUDDENLY ACCELERATED AT FULL THROTTLE. I WAS ABLE TO STOP CAR AFTER APPROXIMATELY 10 FEET OF MOVEMENT. FORTUNATELY, THERE WERE NO INJURIES TO OCCUPANTS OR PEDESTRIANS. BROUGHT TO DEALER, NO EVIDENCE OF PROBLEM FOUND ON CAR COMPUTER SYSTEMS. FILED FORMAL COMPLAINT WITH SUBARU OF AMERICA. FOUND THIS PROBLEM HAS BEEN THOROUGHLY DOCUMENTED BY OTHER OUTBACK OWNERS. SOMETHING MUST BE DONE! *NM

FRONT STABILIZER BAR BROKE NEAR THE RIGHT WHEEL FOR NO APPARENT REASON. I DO NOT KNOW WHEN THIS OCCURRED. I DISCOVERED THE BROKEN PART HANGING DOWN NEARLY TO THE GROUND ON JANUARY 1, 2005. THIS HAS CAUSED THE CAR TO HANDLE ERRATICALLY AT HIGHER SPEEDS, AND I PLAN TO GET IT REPAIRED. I CALLED SUBARU AND THEY INFORMED ME THAT THEY WOULD NOT REMEDY THIS SAFETY ISSUE BECAUSE THE CAR IS OUT OF WARRANTY (72,400 MILES). *AK

CONSUMER COMPLAINED ABOUT A TRANSMISSION PROBLEM. VEHICLE DELAYED WHEN IT WAS PUT INTO DRIVE. ALSO, CONSUMER WOULD BE DRIVING AND SUDDENLY THE TRANSMISSION WOULD GO INTO NEUTRAL WITHOUT CHANGING GEARS. CONSUMER CONTACTED THE DEALER, WHO RECOMMENDED THAT THE TRANSMISSION NEEDED TO BE REPLACED. *AK......INITIALLY, DEALER COULD NOT FIND A PROBLEM. AFTER 2 MOR EVISITS TO DEALER, IT WAS DETERMINED THAT TRANSMISSION NEEDED TO BE REPLACED. *AK