I went to the store with an intact and unblemished windshield. After returning to the vehicle, a crack in the passenger side of the windshield appeared with no chip or damage visible. After only a day, this cracked had tripled in length with weekly crackling sounds. This is a known issue with Subarus and the manufacturer is tryi…
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I went to the store with an intact and unblemished windshield. After returning to the vehicle, a crack in the passenger side of the windshield appeared with no chip or damage visible. After only a day, this cracked had tripled in length with weekly crackling sounds. This is a known issue with Subarus and the manufacturer is trying to be selective with repairs. My vehicle has the EyeSight system and will cost me $1100.00 to repair because it's $700.00 to calibrate the system after glass repair..
NHTSA ODI #11604581
Mileage unknown · Mar 7, 2022
Visibility/wiper
I was driving home from work when the windshield cracked from the bottom of the passenger side right by the windshield wiper and now has spiraled up
NHTSA ODI #11455461
Mileage unknown · Jul 15, 2021
Visibility/wiper
A 6-inch crack suddenly appeared in the lower driver's side area of the windshield starting from the very edge in the black area. It follows the exact pattern of multiple other windshield crack complaints in this model year. The windshield has already been replaced twice before out-of-pocket due to similar cracking.
NHTSA ODI #11425028
67,000 miles · Mar 5, 2021
Visibility/wiper
CHIP IN THE WINDSHIELD IN MY DIRECT LINE OF SIGHT, I AM NOT AWARE OF ANYTHING HITTING THE WINDSHIELD TO CAUSE IT. I PURCHASED VEHICLE USED ONLY 3 MONTHS AGO. WHEN I PURCHASED IT THE DEALERSHIP HAD MENTIONED THAT THEY HAD JUST REPLACED THE WINDSHIELD. SO THE NEW WINDSHIELD WAS ONLY 3 MONTHS OLD.
NHTSA ODI #11399247
60,000 miles · Jun 20, 2020
Seat BeltsVisibility/wiper
THE WINDSHIELD CRACKED ABOUT 1INCH FOR NO REASON, DRIVING OFF OF THE LOT AFTER PURCHASING MY USED SUBARU LEGACY. THE NEXT DAY, ANOTHER CRACK APPEARED WHILE DRIVING SLOW SPEEDS ON A FLAT ROADWAY. THE SECOND CRACK IS LOCATED IN A NEW LOCATION, AND SPANS ABOUT 2-2.5 FT'ABOUT 3/4 THE LENGTH OF THE ENTIRE WINDSHIELD. AFTER RESEARCHIN…
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THE WINDSHIELD CRACKED ABOUT 1INCH FOR NO REASON, DRIVING OFF OF THE LOT AFTER PURCHASING MY USED SUBARU LEGACY. THE NEXT DAY, ANOTHER CRACK APPEARED WHILE DRIVING SLOW SPEEDS ON A FLAT ROADWAY. THE SECOND CRACK IS LOCATED IN A NEW LOCATION, AND SPANS ABOUT 2-2.5 FT'ABOUT 3/4 THE LENGTH OF THE ENTIRE WINDSHIELD. AFTER RESEARCHING, I CAME ACROSS A LAWSUIT CURRENTLY FILED AGAINST SUBARU AMERICA FOR THIS VERY ISSUE'EASILY CRACKED WINDSHIELDS FOR THESE YEARS AND MODELS. *TR
NHTSA ODI #11329831
126,000 miles · Apr 14, 2020
Visibility/wiper
WINDSHIELD CRACKED STARTING AT THE BOTTOM OF THE WINDSHIELD (IN THE MIDDLE) AND IT SPREAD WHILE BEING STATIONARY. GOT IT REPLACED BY SUBARU. A MONTH LATER THE NEW WINDSHIELD CRACKED IN THE SAME EXACT PLACE AND SPREAD WHILE STATIONARY. BOTH TIMES IT WAS PARKED IN THE DRIVEWAY.
NHTSA ODI #11321102
20,400 miles · Dec 24, 2019
Visibility/wiper
ON 2019-11-30 WHILE DRIVING ON HIGHWAY, THE DRIVER HEARD A SUDDEN SOUND AND A CRACK APPEARED ON THE WINDSHIELD. THE CRACK APPEARED TO ORIGINATE FROM THE CENTER BOTTOM OF THE WINDSHIELD, RISE UPWARD ABOUT A FOOT, THEN TOWARD PASSENGER SIDE A FEW INCHES. OVER THE COURSE OF THE NEXT FEW DAYS THE CRACK BECAME LONGER TOWARD PASSENGE…
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ON 2019-11-30 WHILE DRIVING ON HIGHWAY, THE DRIVER HEARD A SUDDEN SOUND AND A CRACK APPEARED ON THE WINDSHIELD. THE CRACK APPEARED TO ORIGINATE FROM THE CENTER BOTTOM OF THE WINDSHIELD, RISE UPWARD ABOUT A FOOT, THEN TOWARD PASSENGER SIDE A FEW INCHES. OVER THE COURSE OF THE NEXT FEW DAYS THE CRACK BECAME LONGER TOWARD PASSENGER SIDE, WHILE PARKED OVERNIGHT. ON 2019-12-03 VEHICLE OWNER CALLED SOA TO NOTIFY THEM OF THE POTENTIAL DEFECT OCCURRENCE WITH THE WINDSHIELD, AND WAS PROVIDED A CASE NUMBER FOR WARRANTY CLAIM/DEFECT. VEHICLE WAS DRIVEN TO LOCAL SUBARU DEALER IN ZIP CODE 32609 FOR INSPECTION, AND TO HAVE THEM TAKE PICTURES TO BE SENT TO SOA FOR REVIEW, REFERENCING THE CASE NUMBER. DEALER SAID THEY THOUGHT THE CRACK WAS FROM AN IMPACT EVENT, AND RECOMMENDED A LOCAL BODY SHOP FOR OWNER TO PURCHASE A REPLACEMENT WINDSHIELD, AND EYESIGHT RECALIBRATION, AT OWNER COST. THE VEHICLE WAS REPAIRED BY THE RECOMMENDED BODY SHOP ON 2019-12-11, OWNER FILED CLAIM WITH THEIR VEHICLE INSURANCE. AS OF 2019-12-23, NO RESPONSE HAS BEEN RECEIVED BY VEHICLE OWNER FROM SOA ON THE CASE THAT WAS FILED. THE ATTACHED PHOTOS ARE OF THE CRACKED WINDSHIELD, NOTING THE CRACK PROGRESSION FROM 2019-11-30 TO 2019-12-03. THE WINDSHIELD IDENTIFIERS ARE IDENTICAL ON THE CRACKED AND REPLACEMENT WINDSHIELDS.
NHTSA ODI #11291014
69,000 miles · Aug 13, 2019
Visibility/wiper
MY WINDSHIELD SPONTANEOUSLY DEVELOPED A CRACK WHILE PARKED IN MY DRIVEWAY FOR A WEEK. NO DEBRIS WAS FOUND AROUND THE VEHICLE. LOOKS LIKE IT STARTED WITH THE TOP PASSENGER SIDE AND EXTENDED 1 FOOT DOWN AND 1.5 FEET ACROSS TO THE DRIVERS SIDE.
NHTSA ODI #11243439
40,000 miles · Jan 4, 2019
Visibility/wiper
WINDSHIELD DEVELOPED A CRACKED UNDER PASSENGER SIDE WINDSHIELD WIPER AND HAS NOW SPREAD ACROSS THE BOTTOM OF MY WINDSHIELD. VEHICLE WAS STATIONARY WHEN I NOTICED IT
NHTSA ODI #11165774
54,000 miles · May 15, 2018
Unknown Or OtherVisibility/wiper
I HAVE HAD ISSUES WITH MY SUBARU WINDSHIELD WHERE I HAVE HAD TO GET THE WINDSHIELD REPLACED MULTIPLE TIMES IN A SHORT TIME SPAN. WITHIN THE LAST YEAR, I'VE HAD TO REPLACED THE WINDSHIELD TWICE ALREADY(21JUL2017 AND 11MAY2018). AFTER GETTING THE CAR BACK LAST FRIDAY (MAY 11TH, 2018) AFTER GETTING THE SECOND REPLACEMENT, I GOT A…
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I HAVE HAD ISSUES WITH MY SUBARU WINDSHIELD WHERE I HAVE HAD TO GET THE WINDSHIELD REPLACED MULTIPLE TIMES IN A SHORT TIME SPAN. WITHIN THE LAST YEAR, I'VE HAD TO REPLACED THE WINDSHIELD TWICE ALREADY(21JUL2017 AND 11MAY2018). AFTER GETTING THE CAR BACK LAST FRIDAY (MAY 11TH, 2018) AFTER GETTING THE SECOND REPLACEMENT, I GOT ANOTHER CRACK/CHIP WHILE DRIVING HOME FROM WORK UNDER NORMAL DRIVING CONDITIONS. I FEAR THAT THIS LATEST CRACK MAY SPREAD AND WILL FORCE ME TO REPLACE THE WINDSHIELD FOR A THIRD TIME. I DON'T FEEL THAT THE WINDSHIELDS ARE STRONG ENOUGH TO PROTECT AGAINST SLIGHT IMPACTS AND MY CHILDREN NO LONGER FEEL SAFE IN THE VEHICLE AFTER SEEING THE WINDSHIELD CRACK SO MANY TIMES IN THE LAST YEAR.
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Consequence & remedy
Consequence: The loss of steering ability would increase the risk of a crash.
Remedy: Subaru will notify owners, and dealers will inspect the lot number on the steering column, replacing the steering column, as necessary, free of charge. The recall began May 13, 2016. Owners may contact Subaru customer service at 1-800-782-2783 or by visiting http://www.wtd65.service-campaign.com. Subaru's number for this recall is WTD-65. Note: Until the vehicles have been inspected, owners are advised not to drive their vehicles.
Subaru of America, Inc. (Subaru) is recalling certain model year 2016 Legacy vehicles manufactured October 24, 2015, to November 16, 2015, and Outback vehicles manufactured October 24, 2015, to November 17, 2015. Due to the improper tightening of the securing nuts, the drive shaft may separate from the rear differential.
Consequence & remedy
Consequence: If the drive shaft detaches from the rear differential, it may strike the fuel tank and result in a fuel leak, increasing the risk of a fire.
Remedy: Subaru has notified owners, and dealers will inspect the fastening nuts, and tighten or replace them, as necessary, free of charge. The recall began on December 10, 2015. Owners may contact Subaru customer service at 1-856-488-8500. Subaru's number for this recall is WQV-57.
Additional source detail variants (2)
Power Train:driveline:differential Unit
Subaru of America, Inc. (Subaru) is recalling certain model year 2016 Legacy vehicles manufactured October 24, 2015, to November 16, 2015, and Outback vehicles manufactured October 24, 2015, to November 17, 2015. Due to the improper tightening of the securing nuts, the drive shaft may separate from the rear differential.
Consequence: If the drive shaft detaches from the rear differential, it may strike the fuel tank and result in a fuel leak, increasing the risk of a fire.
Remedy: Subaru has notified owners, and dealers will inspect the fastening nuts, and tighten or replace them, as necessary, free of charge. The recall began on December 10, 2015. Owners may contact Subaru customer service at 1-856-488-8500. Subaru's number for this recall is WQV-57.
Power Train:driveline:driveshaft
Subaru of America, Inc. (Subaru) is recalling certain model year 2016 Legacy vehicles manufactured October 24, 2015, to November 16, 2015, and Outback vehicles manufactured October 24, 2015, to November 17, 2015. Due to the improper tightening of the securing nuts, the drive shaft may separate from the rear differential.
Consequence: If the drive shaft detaches from the rear differential, it may strike the fuel tank and result in a fuel leak, increasing the risk of a fire.
Remedy: Subaru has notified owners, and dealers will inspect the fastening nuts, and tighten or replace them, as necessary, free of charge. The recall began on December 10, 2015. Owners may contact Subaru customer service at 1-856-488-8500. Subaru's number for this recall is WQV-57.
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Consequence & remedy
Consequence: If the transmission oil leaks onto the exhaust pipe, there is a possible risk of fire.
Remedy: Subaru will notify owners, and dealers will replace the propeller shaft, free of charge. The recall began on August 28, 2015. Owners may contact 1-800-782-2783. Subaru's number for this recall is WQU-56.
Additional source detail variants (2)
Power Train:driveline:driveshaft
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Consequence: If the transmission oil leaks onto the exhaust pipe, there is a possible risk of fire.
Remedy: Subaru will notify owners, and dealers will replace the propeller shaft, free of charge. The recall began on August 28, 2015. Owners may contact 1-800-782-2783. Subaru's number for this recall is WQU-56.
Power Train:automatic Transmission
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Consequence: If the transmission oil leaks onto the exhaust pipe, there is a possible risk of fire.
Remedy: Subaru will notify owners, and dealers will replace the propeller shaft, free of charge. The recall began on August 28, 2015. Owners may contact 1-800-782-2783. Subaru's number for this recall is WQU-56.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
EA21002 · Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021 · No close date supplied
Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
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