2021 Subaru Forester

The windshield cracked in the center while driving in a heavy rain storm. The temperature dropped from about 86 degrees to 73 degrees during the storm. I was operating my A/C at the time. The dealer inspected the windshield and found no external indication of damage. The repair was performed by the dealer under the new car warranty. Subaru America customer service was contacted and coordinated with the dealer for repair after inspection. Repair was listed as windshield install for stress crack.

The contact owns a 2021 Subaru Forester. The contact stated while his wife was driving 65 mph, she heard a ticking sound coming from the front windshield and noticed a small rock had struck the front windshield. The driver drove to the destination however, later in the day the driver returned to the vehicle and noticed a large crack had formed in the middle of the windshield. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,000.

March 2021: Windshield - cracked from a small stone on roadway (Rt 1). Crack is from top edge of windshield down and past the middle. Needed to be replaced. Paint chip needed to be repaired. Had to pay deductible of $500. Replaced with new OEM windshield. July 2021 weekend on highway(Turnpike). Stone caused a star shaped crack. Two days later the small damage radiated into 3 cracks covering more than half the windshield. Paying another $500 for replacement. Damage of two new OEM windshields in less than 5 months on a brand new car causes fear of driving freely in case the next pebble might come through. Police can ticket for driving with a cracked windshield. Loss of time and effort to replace. Causes anxiety driving even after the windshield is replaced since it is so prone to damage and costs $500 each time. Weakness in Subaru windshields known since 2015. I would expect such problems would have been resolved six years later. Have not experienced such a problem in 30 years of driving various model cars. Benefits of buying a new car is mostly lost both in expenses and peace of mind. Verified by insurance representatives.

Bought the Vehicle new. 2000 miles later I walk into my garage and notice a 6 inch crack at the top of my windshield. Completely out of nowhere. Neither my wife or I ever heard any impact that would have caused it. Immediately took it to dealership and had service rep inspect it. He seemed understanding and said he would try and get the go-ahead to replace from Subaru of America. Nothing for months. I finally followed up and now nothing again. I am at 7000 miles now and am driving with a 3 ft long C shaped crack because I am not paying for this absurdity. $30,000 and now I am to spend over $1000 more within 2 months of driving. The dealership has the original pictures from when it had just occurred.

The contact owns a 2021 Subaru Forester. The contact stated while driving approximately 45 mph, the contact noticed that the front windshield was cracking from the bottom of the passenger’s side going upward. The vehicle was taken to the dealer where they informed the contact that the issue was due to an object striking the windshield. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 5,200.