2021 Subaru Forester

driving on [XXX] in NJ on [XXX] at approximately [XXX] my car just stopped in traffic and steering locked up and all lights came on dashboard along with a constant beeping sound-I was in the middle of a four lane highway traveling south-I could not get out of my car and feared someone would hit me as I was a "sitting duck" while cars were swerving around me-my only saving grace was that my flashers worked after I turned them on-I called roadside assistance as I was starting to panic and was told they could not help me as I was on a private road-I saw a helicopter overhead and at the same time a police office weaving in and out of traffic behind me to slow and stop the traffic-he then proceeded to push my car off the road with his car to the shoulder and called a tow truck-car was towed to nearest Subaru dealer where they performed a diagnostic test and found NOTHING WRONG WITH MY CAR!! How could that BE?? I was then charged for the test and the tow-have called Subaru customer care several times but they say they cannot help me because the test result showed nothing-Please help me as I no longer have peace of mind driving this vehicle and I am [XXX] who needs to drive long distances several times a month- there were no previous warnings in my car it just stopped INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving on I-17 Southbound near mile marker 311 at approximately 75 mph, I experienced a sudden and dangerous malfunction of the Lane Keep Assist (Auto-Steer) system in a 2021 Subaru Forester. The feature was active at the time and unexpectedly veered the vehicle sharply toward the concrete wall on the left shoulder of the highway. I attempted to regain control, but due to the abrupt nature of the malfunction, I overcorrected and collided with the wall on the rear driver side. There were no vehicles in the immediate vicinity, or this could have resulted in a multi-vehicle collision at high speed. I hit my head during the impact but did not require emergency medical services at the scene. Road conditions were dry and clear, with no visible debris or extreme weather factors. There were no warning lights or error messages from the vehicle prior to or during the incident. The Auto-Steer system did not disengage on its own before veering off course. This was the first time driving this particular vehicle, which was a company car, and I immediately reported the incident to my employer. The damage was reported and the vehicle is seemingly available for inspection. At the time of this report, the issue has not yet been formally diagnosed by a dealer or service technician. The failure of this driver-assist feature significantly endangered my safety and potentially the safety of others had there been nearby traffic. I am filing this report so the issue can be investigated, and similar malfunctions prevented in the future.

The automatic shut off feature causes the car to lose all power. No power at all in the middle of traffic and I can't even use hazard lights to warn anyone. When at a stop the auto shut off turns off the car and when I take my foot off the brake it completely dies. It has happened 5 times in the last 3 days. Very dangerous. Imagine this happening on the freeway during rush hour. It's a miracle if no one has been killed. I saw countless posts from others on different forums. I have only owned this car for a week and half, taking it to the dealer today. This needs to be a recall paid for by Subaru, it is unacceptable.