2020 Subaru Forester

ON SEPTEMBER 26, 2020, MY 2020 SUBARU FORESTER WINDSHIELD WAS HIT BY SOME VERY SMALL OBJECT THAT HARDLY MADE A SOUND WHEN IT STRUCK. THE RESULT WAS A VERY SMALL CRACK ABOUT AN INCH LONG. I HAD THIS REPAIRED BY SAFELITE MOBILE SERVICE ON SEPT. 30 ON APRIL 6, 2021 AS THE CAR WAS BEING DRIVEN IN TOWN, AN APPROXIMATELY 15 INCH CRACK APPEARED ON THE WINDSHIELD. THIS CRACK RUNS FROM THE VERY BOTTOM OF THE WINDSHIELD UP THROUGH THE REPAIRED "CHIP" MENTIONED ABOVE AND ON FOR ANOTHER 12 INCHES OR SO. THERE WAS NOTHING TO STRIKE THE WINDSHIELD THIS DAY. I CONTACTED THE RAMSEY SUBARU DEALERSHIP WHERE I PURCHASED THE CAR AND WAS TOLD BECAUSE THERE WAS THAT INITIAL CHIP, THE SUBARU WARRANTY WOULD NOT COVER THE CRACKED WINDSHIELD. I CONTACTED THE SAFELITE OFFICE NEAREST ME THAT HAD REPAIRED THE CHIP IN SEPTEMBER AND THEY SCHEDULED ME TO HAVE THE WINDSHIELD REPLACED ON MONDAY, APRIL 12 AT 12:30 PM. I DID PHONE THE DEALERSHIP ON FRIDAY, APRIL 9 TO SPEAK TO SOMEONE ABOUT THIS SITUATION. AFTER SEVERAL ATTEMPTS WITH NO ONE ANSWERING THE PHONE, I LEFT A MESSAGE TO CONTACT ME. I HAVE NOT YET RECEIVED A RESPONSE OF ANY KIND. I PLAN TO VISIT THE DEALERSHIP MONDAY MORNING APRIL 12 TO APPEAL MY ORAL DECISION. IF I AM SUCCESSFUL IN THAT, I WILL AMEND THIS REPORT.

TL* THE CONTACT OWNS A 2020 SUBARU FORESTER. THE CONTACT STATED THAT THERE WERE EIGHT SEPARATE FRACTURES ON THE WINDSHIELD THAT WERE NOT CAUSED BY IMPACT. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT AUTO GLASS REPAIR SHOP WHERE ONE FRACTURE WAS REPAIRED HOWEVER, SEVERAL OTHER FRACTURES OCCURRED AFTERWARDS. THE CONTACT TOOK THE VEHICLE TO SUBARU OF PUEBLO (2125 US-50, PUEBLO, CO 81008, (719) 545-9955) WHO WAS UNABLE TO EXPLAIN WHY THE FRACTURES CONTINUED TO OCCUR. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3.

I PURCHASED THE VEHICLE NEW APPROXIMATELY SIX MONTHS AGO AND WITHIN THE FIRST 4,000 MILES OR SO WHEN DRIVING THE VEHICLE UPON A HIGHWAY WITH NO ONE IN FRONT OF ME AT APPROXIMATELY 55MPH, I HEARD A LIGHT CRACK AGAINST THE WINDSHIELD. UPON OBSERVATION OF THE WINDSHIELD, I OBSERVED A VERY SMALL CHIP. WITHIN ONE DAY AFTER, THE CHIP BEGAN TO "SPIDER" CRACK IN DIFFERENT DIRECTIONS ACROSS THE WINDSHIELD. WHEN AT THE CAR DEALERSHIP IN WHICH I PURCHASED MY VEHICLE, GURLEY LEEP SUBARU IN THE SOUTH BEND/MISHAWAKA, INDIANA AREA, THEY LOOKED AT THE WINDSHIELD AND GAVE A PROPOSAL OF ESTIMATED COST OF $1,500 TO REPLACE THE WINDSHIELD. I THEN CONTACTED MY STATE FARM INSURANCE AGENT WHO ADVISED SUBARU HAD A CURRENT "CLASS ACTION LAWSUIT" AGAINST THEM FOR DEFECTIVE WINDSHIELDS THAT CHIP OR CRACK EASILY. STATE FARM ALSO ADVISED THEY HAVE SEEN NUMEROUS SUBARU VEHICLE CUSTOMERS MAKING CLAIMS OF CRACKED WINDSHIELDS THAT NEED TO BE REPLACED. IF THERE IS AN ISSUE OF DEFECTIVE SUBARU WINDSHIELDS, THEN SUBARU SHOULD BE RESPONSIBLE FOR THE REPLACEMENT OF DEFECTIVE WINDSHIELD.

TL* THE CONTACT OWNED A 2020 SUBARU FORESTER. THE CONTACT STATED WHILE DRIVING AT 70 MPH, THE WINDSHIELD CRACKED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR INDEPENDENT MECHANIC TO BE INSPECTED. THE WINDSHIELD WAS NOT REPLACED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 18,300.

A SMALL, APPROXIMATELY 3" CRACK APPEARED ON LOWER DRIVER SIDE OF WINDSHIELD WITH NO APPARENT IMPACT AT THAT TIME. VEHICLE WAS PARKED AND THE CRACKED WAS NOTICED IN THE EVENING. CONTACTED SUBARU WHO DIRECTED TO TAKE THE VEHICLE TO A DEALER FOR EVALUATION. WHILE WAITING FOR EVALUATION (SEVERAL WEEKS), THE CRACK CONTINUED TO GROW TO APPROXIMATELY 18". SUBARU DETERMINED AN IMPACT CAUSED THE CRACK, THOUGH THE ONLY POSSIBLE IMPACT SITE WAS APPROXIMATELY 1/16" IN DIAMETER. VEHICLE WAS PURCHASED ONE MONTH PRIOR.