2020 Subaru Forester

While driving, the vehicle's Automatic Stop-Start System Engaged as usual when the car came to a stop (e.g., at a red light or in traffic). However, when releasing the brake, the Automatic Stop-Start System failed to restart the engine. Not only it failed to restart the engine, but multiple attempts of manually start the engine all failed. And the car became stranded in the middle of road with heavy traffic. Had to call 911 and tow truck to get the vehicle out of the road. No dashboard warning or error message appeared prior to the failure. Never had issues with engine cold start prior to the failure. Basically, the battery was good to cold start the engine prior to the incident, but while driving when the car came to a stop at a red light for few seconds, the Automatic Stop-Start System's engagement somehow suddenly cause the battery not able to start the engine anymore. The issue poses a serious safety hazard, particularly if it occurs in traffic, at intersections, or on highways, as it may leave the car stranded in a dangerous location.

In April 2022 after owning the car for 4 weeks the Eyesight went out. I was told it was due to the thermal control module. That was replaced. I’m n June 2023 the AC went out. They said it was the blower motor. That was replaced. In September 2023 the AC went out again. At that point they found the cause was actually a fully melted fuse box and fuses. They replaced the fusebox and the entire AC system. I have had 3 batteries in the vehicle since March 2022. In December 2024 they found that my car needed an update and the update friend the transmission controls module. Then the starter went out at the same time. After that was fixed a week later all the lights in my dash came on and there were no safety features running in the vehicle. I reach out to Subaru and I was told this was all normal wear and tear in the vehicle and it just happens. A melted fuse box and safely features just randomly dying on a 4.5 year old car goes deeper than that. There has been almost $12000 in repaired performed on this car and the ones remaining are undiagnosed as they have never seen the codes before. This is a mush larger issue and Subaru refuses to do anything.

Numerous times when using the "gas saving feature" when the engine stops after the brake is pressed, the car has stalled and I have had no control over the vehicle. I have had to turn on my emergency flashers and restart my car in order for it to move again. Luckily whenever it has happened for me I have been stopped on a flat surface, and not on a hill, but if this ever happened while I was trying to turn I would be T-boned, or if it ever happened while I was stopped on a hill I would roll backwards. This also increases the chances of me being rear ended, because the person behind me has to be paying attention that my car has stalled. My Apple Car Play has also not worked since I purchased the vehicle in 2020. Their only suggestion was that I needed to swap out my iPhone cord every few months, and then it may or may not work. Also what if I was not an Apple user?

Good evening. My claim number for reported issues to Suburu USA is [XXX]. Issue; On 5 or 6 occasions our 2020 Suburu Forester vehicle stalled while we were driving it. The stall has happened both when we are stopped at a traffic light or slowing down for traffic or a traffic light or in one case, at a drive through. This is a safety issue as when we start to drive; the vehicle shuts down and the steering wheel locks up along with all dashboard lights coming on. Also, on at least 2 occasions a message came up to restart the car for our safety. Other cars around us were moving or had to wait for us which creates anger towards us and danger for other drivers if they try to drive around us. The issue has been ongoing since approximately July 2024. I am not able to add a MPH range below, but generally we are traveling 0-10 mph because we are usually braking or going from stop (at a light) and then trying to drive when the stall happens. The vehicle has been brought to XXXX XXXX in Hanover, Massachusetts each time and thus far, they have not been able to resolve the issue. Tonight, we dropped the vehicle off again due to the most recent stall that happened on Saturday [XXX] I have brought this to Suburu USA’s attention and other than the dealership trying to find the issue, not much has been done that I know of. I am hoping your office can inquire with Suburu because it is either an issue specific to our vehicle, or if not, there may be other suburus stalling out there which can lead to serious situations for other drivers. I feel compelled to report this because if there is a wider issue, it should be reviewed to protect others, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am writing to express serious concerns about the Auto Start-Stop feature, which poses a significant safety risk when it causes shutdowns in critical situations. Recently, my vehicle shut off due to Auto Start-Stop while in the express lane of a highway. A depleted battery prevented it from restarting, leaving me stranded without the ability to shift to neutral or activate brake lights and hazard signals. For 30 minutes, I was stuck in a vulnerable position, forcing high-speed traffic to swerve dangerously close to my vehicle. While the battery issue was a factor, the car would have remained running had I been able to turn it off manually once parked. Reports from other drivers indicate similar issues, including stalling, hesitation, and complete system failures. Given these risks, I urge the NHTSA to investigate this feature and require manufacturers to provide a permanent disable option rather than a temporary one that resets.

Unknown or auto stop-start On two occasions when I stopped at a red light (auto stop-start activated) the car stalled out when I hit the gas. There was a warning message that alerted on the dash as well as flashing lights and beeping. The only way to restart my car was to put it in park, turn it off, then turn it back on. These were both at heavily used intersections and I had to use my emergency lights to try prevent being rear-ended and both times I have struggled to quickly resolve the issue which caused danger to others as well. My car has been serviced and inspected in the last 2 months so I am unsure the cause. I had received no alerts or warnings on my car prior to these instances and assumed the first instance was a fluke. I have scheduled a service with a subaru dealer in the near future.

Upon exiting freeway, all lights on car came on including brake light. When placed in park, the engine would rev. If placed in drive, car would drive without gas given. Car towed to Subaru dealership and diagnosed with thermo control valve defect which seems to be a known widespread issue. Thankfully I was located close to a Subaru dealership however if not, this could cause others to be stranded. Given this widespread issue, a recall should occur to fix this issue.

The contact owns a 2020 Subaru Forester. The contact stated while driving approximately 40 MPH, the contact became aware of a 7-inch crack at the bottom of the windshield near the driver’s side pillar running horizontally. The contact stated that there was no impact on the windshield to cause the crack. The vehicle had not been taken to a local dealer or independent mechanic to be inspected. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 45,000.