2015 Subaru Forester

The contact owns a 2015 Subaru Forester. The contact stated while driving at an undisclosed speed, the contact became aware that the horn was inoperable. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 176,300.

This year, an error message indicated that the SRS system has ceased functioning on the passenger seat. According to the Subaru Service Center, a sensor within the seat has malfunctioned. This issue appears to be common, based on online research. The failed sensor poses a risk to the front passenger, as it may disable the SRS system and potentially the airbag. Despite this, the dealer has informed us that the repair will not be covered under warranty due to the vehicle's 2015 model year. The dealer has recommended replacing the entire seat, which seems to be an unusually premature failure for a part expected to last the vehicle’s lifetime.

The horn stopped working. Upon inspection at the Subaru dealership they confirmed that the steering wheel roll connector had an open circuit. After researching this, I found it can also affect the air bag. When I asked the dealership if the airbag could be effected, they said yes and couldn’t confirm or deny if it would or wouldn’t work. The passenger airbag also stopped working around the same time, so that was concerning.

My issue (which started a week ago) is that the Occupant Detection System (ODS) shows the passenger airbag as OFF and gives an SRS Airbag warning when my spouse is sitting in the passenger seat. When I sit in the passenger seat, the passenger airbag shows ON. But then when the car is driven with no passenger, the system dings until the driver hooks the passenger seatbelt--it thinks the passenger is still there. (I weigh 190; my spouse weighs 125). The consequences are that if the vehicle is involved in a crash and my spouse is in the passenger seat, her airbag will fail to deploy. If anyone is driving without a passenger (after I have been in the passenger seat) the passenger airbag may deploy unnecessarily, should a crash occur. My ODS harness was replaced in Feb., 2020 as part of NTSA Safety Recall ID 19V-701 (Subaru Safety Recall WUM-98) to address faulty ODS issues. (I was not having an issue then). Yesterday my local Subaru dealer recommended "Seat frame bottom replacement and ODS harness DTC B1760, 17067" to address this "ODS Internal Failure." "Part is on back order" so repair is pending.

After replacing the valve body (part of cvt transmission). The car was released to me. Immediately upon leaving the dealership, the car kept jolting and shuddering, but no maintenance lights were lit on the dashboard. Upon returning it to the dealership, we were notified that the whole transmission would need to be replaced. Subaru is aware of the faulty transmission as they increased the cvt transmission warranty for approx 2010-2017 forester/outback/impreza/etc. cars to 10yr/ 100,000 miles. Upon further review, several other Subaru owners have expressed their transmissions needing to be replaced around 110,000-120,000 miles, most after just replacing the valve body. It appears Subaru knew the transmission was about to die, but they encouraged replacing just the valve body causing me to invest $2,200 knowing it would not fix the actual problem.

Oil consumption issue starting within the first 3 years of owning the vehicle. Oil light comes on generally after driving 2,000 miles or less from the last oil change or oil fill up, but prior to the light turning on there are acceleration issues. Vehicle bucks and lunges when accelerating. Lunging seems to occur after vehicle seems to loose power to accelerate and then lunges forward shuddering as power returns. These issue worsen after oil light has come on. Vehicle feels very unsafe when trying to merge if acceleration is needed. Also almost hit from behind when car seems to lose power when trying to accelerate after stopping for a red light. Vehicle has been serviced repeatedly at dealership and oil consumption issues documented. Vehicle’s make/model with known oil consumption issues, but this vehicles VIN has not been included in recalls.

Every right hand turn, I hear a light metallic ‘tap’ on the rear, inside fender well…. I’ve been told by an independent auto mechanic, that it’s the ‘rear coil springs’ that are making the noise. There is No Recall for this issue or Rear Struts. I was told by a Subaru Service Manager….. No recall for either.. Has your Organization heard anything, on the contrary? Thank you… (*Just an annoying noise!)

Horn on steering wheel stopped working. Don't know when it stopped working, no lights, warnings on dash, nothing. You only use horn when you need it and when needed for safety concerns, it did not work. Almost got in an accident when needing horn which did not work and was first discovery of this safety defect. Same situation twice after first discovery of no horn while waiting for Dealership appointment day. But horn would work by pressing panic button on fob. Steering wheel, nothing. Dealer confirmed Steering Roll Connector causing horn to be inoperative on steering wheel. Very expensive basic safety component repair for Subaru customers. Best extended factory warranty back in 2015 was 7yr/100k mi. Our Subaru was only 8yrs 8mo old and with only 79k miles. Out of warranty, but Subaru of America did help with bill as a good faith jester being so close to being in warranty. Much appreciated. However, this basic safety feature should last much longer than 8yrs or almost 9yrs, especially with no prior or current warning it has failed. Everything else on steering wheel electrically functioned fine. This defect can cause an accident, possibly a serious accident. Glad my wife and I were not in that statistic. This is not the only complaint involving horn not working on this 2015 model here and elsewhere. Makes me wonder what other Subaru years and models experience this safety defect. I strongly believe this should be a safety recall before there's a fatality, if not already, from horn function on steering wheel becoming inoperative without warning.

The vehicle is a 2015 Subaru Forester. At that time, the car had 47800 miles on it. I started to sense a shaking or vibration on the steering wheel, especially at highway speeds. I took it to a local Subaru dealer and the dealer technician found the lower control arm bushings to be work/torn. I have been driving for over 40 years and have never had to have the bushings replaced in any of my (Toyota) cars, especially at 47800 miles. I bought the car new. I live in the city and do not do any off road driving. I bought the car because of the Eyesight safety system. I didn't realize Subaru's quality was not at the same level as Toyota. According to J.D. Power, "The bushings prevent metal-to-metal contact (friction) hence safeguarding the metal joints." and "Driving around with worn-out bushings can pose a threat to the driver and other road users. Worn-out bushings may also cause damage to the vehicle when its components snap." (website: [XXX] ) I believe it may be a "lemon". I have had to take it to the dealership regarding the transmission problem of hesitation on acceleration. The technician tested it and (of course) found nothing wrong. The service advisor did inform me, over the phone, that the technician experienced the issue during testing. Subaru denied my request for reimbursement of the defective battery. They indicated that I was not eligible for reimbursement because I did not pay the dealership to replace the battery. I had bought an Interstate battery at Costco and replaced it myself. Replacing a car battery is not rocket science. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)