2015 Subaru Forester

TL* THE CONTACT OWNS A 2015 SUBARU FORESTER. THE CONTACT STATED THAT THE VEHICLE RAN OUT OF FUEL ON THE HIGHWAY WITH SEVENTY MILES STILL REMAINING ON THE FUEL GAUGE. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO WILLIAMS SUBARU OF SAYRE (222 SPRING ST, SAYRE, PA 18840, (570) 888-9691) FOR DIAGNOSTIC TESTING. AN APPOINTMENT WAS SCHEDULED WITH THE DEALER FOR NEXT WEEK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,000.

WHEN DRIVING NORMALLY (VEHICLE IN MOTION) AND ATTEMPTING TO ACCELERATE, VEHICLE WOULD NOT ACCELERATE WHEN ACCELERATOR IS DEPRESSED. HAPPENED TWICE IN 24 HOURS. BOTH TIMES, VEHICLE DID NOT RESPOND AND ACCELERATE WHEN ACCELERATOR WAS DEPRESSED, FORCING THE DRIVER TO PULL OVER (VEHICLE STATIONARY). VEHICLE THEN RESPONDS NORMALLY WHEN RESUMING DRIVING AFTER PULLING OVER FOR 3-5 SECONDS.

TAKARA RECALL WUE-90 SAFETY ISSUE WITH GRAND FORKS ND SUBARU HAS UNREASONABLE TWO WEEK WAIT TIME TO REPLACE BRAKE LAMP SWITCH FAILURE AND RENDERING CONSUMER AT UNREASONABLE SAFETY RISK OR UNUSABLE CAR. CAR LOCKS IN PARK OR ABS LIGHTS AND HILL START ELECTRICAL MALFUNCTIONS DURING DRIVING UNPREDICTABLY. CAR WAS SERVICED FOR EXACT SAME SAFETY ISSUE PREVIOUSLY (7/22/2016 : SERVICE DEPT STATED "FOUND BRAKE LAMP SWITCH FAULTY AND NOT WORKING") AND GRAND FORKS ND SUBARU'S FAILED TO REPAIR DEFECT SUCCUSSFULLY. GRAND FORKS ND SUBARU DISREGARDS DRIVER SAFETY AGAIN BY FAILING TO SERVICE SAME DEFECT IN A TIMELY MANNER, IN REGARDS TO CUSTOMER SAFETY COMPLAINTS AND IN ACCORDANCE WITH CONSUMER PROTECTION SAFETY REGULATIONS AND LAWS.

THE HORN ON MY 2015 SUBARU FORESTER FAILED TO FUNCTION AT APPROXIMATELY 55,000 MILES. I DO NOT KNOW SPECIFICS ABOUT THE HORN FAILURE AS I DON'T ROUTINELY USE IT. APPROXIMATELY 10 DAYS AFTER I LEARNED ABOUT THE HORN, THE RADIO, CLOCK, AND DOOR LOCK REMOTE FEATURE ALSO FAILED TO FUNCTION. THE SUBARU DEALERSHIP SERVICE DEPARTMENT DIAGNOSED THE HORN PROBLEM AS A FAULTY STEERING ROLL CONNECTOR (SRC) AND REPLACED THE CONNECTOR. THE HORN NOW FUNCTIONS. THE SUBARU SERVICE DEPARTMENT STATED THAT A MISPLACED FUSE (#8 - BACKUP) CAUSED FAILURE OF THE OTHER SYSTEMS. THEY IMPLIED THAT I HAD MISPLACED THE FUSE - I DID NOT - I CHECKED ONLY THE HORN AND RADIO FUSES. NO ONE ELSE HAS ACCESS TO MY VEHICLE. I HAVE LEARNED THAT SUBARU RECALLED TENS OF THOUSANDS OF OTHER MODELS OF THEIR VEHICLES IN 2010 DUE TO FAULTY SRCS. SUSPICIOUSLY, THE SYMPTOMS THEY BLAMED ON MY SUPPOSEDLY MISPLACED FUSE COINCIDE WITH SOME OF THE SYMPTOMS ASSOCIATED WITH THE FAULTY SRCS IN THE 2010 RECALL. I AM FILING THIS COMPLAINT FOR THE FOLLOWING REASONS: A CAR HORN IS AN EXTREMELY IMPORTANT SAFETY COMPONENT AND SHOULD NOT BE PRONE TO FAILURE DUE TO A FAULTY CONNECTOR WITHIN THE STEERING WHEEL. SUBARU SERVICE STATED THEY RARELY ENCOUNTER SRC FAILURE, YET JUST 4 YEARS BEFORE MY VEHICLE WAS MANUFACTURED, THEIR SRCS WERE RECALLED BY THE TENS OF THOUSANDS. SECONDLY, BLAMING ME FOR FAILURE OF OTHER SYSTEMS THAT ARE DIRECTLY CONNECTED TO THE STEERING WHEEL (RADIO VOLUME AND TUNING) OR HORN (HORN BEEPS IF YOU PUSH THE LOCK REMOTE 3 TIMES) APPEARS (IN MY OPINION) LIKE AN ATTEMPT TO COVER UP A PROBLEM WITH THE SRC THAT INVOLVES MORE THAN JUST THE HORN - WHICH IS ALREADY ENOUGH TO CAUSE MAJOR SAFETY ISSUES IN ITSELF. THANK YOU FOR THE OPPORTUNITY TO FILE THIS SAFETY COMPLAINT - I HOPE YOU WILL BE ABLE TO DETERMINE IF SUBARU SRCS ARE STILL CAUSING MAJOR ISSUES.

TL* THE CONTACT OWNS A 2015 SUBARU FORESTER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, SEVERAL WARNING LIGHTS BECAME ILLUMINATED WITH ALARMS AND SEVERAL BEEPING SOUNDS. THE VEHICLE WAS DRIVEN HOME WHERE THE VEHICLE STALLED ONCE AND THE VEHICLE WAS STOPPED. THE CONTACT LIFTED THE HOOD AND BECAME AWARE OF AN ABNORMAL BURNING ELECTRICAL ODOR COMING FROM UNDER THE HOOD. ADDITIONALLY, THE BATTERY LOST ITS CHARGE AND WAS REPLACED. FLEMINGTON SUBARU LOCATED AT 167 NJ-31, FLEMINGTON, NJ 08822, (908) 824-2334, WAS CONTACTED AND AN ARRANGEMENT WAS MADE TO HAVE THE VEHICLE PICKED UP AND TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MECHANIC WAS UNABLE TO DUPLICATE THE ISSUE WITH THE VEHICLE. AFTER APPROXIMATELY 14 DAYS THE VEHICLE WAS RETURNED TO THE CONTACT. THE CONTACT STATED THAT SHE WAS OFFERED A REPURCHASE PRICE OF THE VEHICLE AT THE BLUE BOOK VALUE PLUS AN ADDITIONAL $400. THE CONTACT STATED THAT A DECISION WAS NOT MADE AS WHETHER OR NOT TO ACCEPT THE REPURCHASE ORDER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 900.

CAR WAS TRAVELING AT 75MPH FOR 2 HOURS WHEN GOING UP AND SMALL GRADE INCLINE. ENGINE STARTED REVVING AND CAR STARTED SLOWING DOWN VERY QUICKLY. WAS IN TRAFFIC, SO HAD TO TURN ON HAZARD LIGHTS ON, AND GET OVER TO THE SHOULDER. THE VEHICLE FELT AS IF THOUGH IT WAS BRAKING. THE HILL DESCENT CONTROL LIGHT LIT UP, BUT NO OTHER LIGHTS. CAR DID NOT STALL. I THEN TURNED IT OFF, OPENED THE HOOD AND EVERYTHING LOOKED NORMAL. CAR WAS AT NORMAL OPERATIONAL TEMPERATURE AND HAD 1/4 TANK IF FUEL LEFT. CAR WAS INFO FOR SERVICE WITHIN 500 MILES AT SUBARU. AFTER CHECKING THE ENGINE, I STARTED THE CAR AGAIN AND TOOK OFF. 30 MINUTES LATER, THE EXACT SAME ISSUE OCCURED.

WE HAVE HAD THIS VEHICLE FOR ALMOST 4 YEARS AND HAVE HAD TO GET 2 NEW BATTERIES WITH LESS THAN 2500 MILES ON THIS VEHICLE. WE ARE SENIORS AND HAVE BEEN IN PLEASE WHERE WE HAD TO HAVE THE BATTERY CHARGED AT LEAST TWICE NOT INCLUDING THE TIMES IT FAILED ON US. WE WERE TOLD THAT THIS WAS A VERY SAFE VEHILE FOR SENIORS. OUR WARRANTY WILL BE UP IN A YEAR. IS THIS NORMAL FOR A VEHICLE WITH SO MANY ELECTRONICS, THEY SHOULD HAVE A STRONGER BATTERY IF IT IS USED SO MUCH. WE HAVE NOT USED IT FOR LONG TRIPS, AS WE ARE UNSURE OF OUR SAFETY.. IS THERE ANY FIX THAT SUBARU IS WORKING ON. WE NOW KEEP ALL OUR LIGHT SWITCHES IN THE OFF POSITION.

DRIVERS ARE NOT SEEING MY BRAKE LIGHTS OFF AND ON AND PULLING ME OVER TO TELLING US TO GET OUR LIGHTS FIXED. I JUST LOOKED UP RECALLS TO FIND OUT THAT WE HAVE A RECALL THAT NO ONE NOTIFIED US OF FOR THE BRAKE LIGHTS. WE ALWAYS HAVE OUR GRAND KIDS AND EVERYONE ELSES IN THE CAR ON A DAILY BASIS WHICH CAN BE A DEADLY SITUATION... PLEASE ASSIST.