2009 Smart Fortwo

WHILE DRIVING ON 2/7/2018 THE VEHICLES BLOWER MOTOR STOPPED WORKING. ON RETURNING HOME IT WAS DISCOVERED THAT MANY VEHICLE OWNERS ALSO HAVE HAD THE BLOWER MOTORS FAIL ON THEIR VEHICLES. ONE PERSON REPORTED 3 FAILURES. ANOTHER REPORTED THAT HIS DEALERSHIP ADVISED THAT SEVERAL "BAD" BLOWER MOTORS WERE SENT OUT. WAS FORCED TO DRIVE HOME ON -4 DEGREE WEATHER WITHOUT DEFROSTER.

I REPRESENT THE OWNERS OF THIS 2009 SMART FORTWO VEHICLE. MY CLIENT DROVE THE VEHICLE HOME AFTER WORK AND PARKED IN THE GARAGE. APPROXIMATELY 30 MINUTES AFTER PARKING THE VEHICLE IN THE GARAGE, MY CLIENT WAS AWOKEN BY HIS SON WHO SMELLED SMOKE. MY CLIENT FOLLOWED THE SMOKE TO THE GARAGE WHERE HE FOUND THE VEHICLE ON FIRE. IT APPEARED THE FIRE STARTED IN THE ENGINE COMPARTMENT. THE FIRE SPREAD QUICKLY THROUGHOUT THE GARAGE AND INTO THE HOUSE. THE PROPERTY DAMAGE IS EXTENSIVE, INCLUDING TOTALING BOTH VEHICLES IN THE GARAGE AND EXTENSIVE PROPERTY DAMAGE TO THE HOME.

DRIVER'S SIDE SEATBELT WILL NOT LATCH, I'M USING THE PASSENGER SIDE SEATBELT FOR NOW. I CAN'T HAVE A PASSENGER IN MY CAR BECAUSE OF THAT BROKEN SEATBELT. THIS HAPPENED ALREADY BEFORE, MAYBE A YEAR AGO AND MERCEDES BENZ OF GEORGETOWN WANTED ME TO PAY FOR IT AFTER BEING FIXED BUT I INSISTED THAT IT'S A SAFETY ISSUE AND I SHOULDN'T BE DRIVING FROM THEIR SHOP WITHOUT HAVING IT FIXED. SO FRUSTRATING SAFETY ISSUES THAT NO ONE WANTS TO TAKE CARE OF IT UNTIL SOMEBODY'S DEAD.

FIRST START OF THE DAY IT WILL NOT SHIFT INTO R OR D. IT WILL SHOW P AND N WHEN YOU SHIFT BUT IT WILL NOT GO INTO GEAR FOR REVERSE OR DRIVE. YOU HAVE TO RESTART THE CAR SEVERAL TIMES TO GET IT TO SHIFT. JUST SPOKE WITH SMART CAR ON THE PHONE AND THEY DENY KNOWING ANYTHING ABOUT IT. HOWEVER SEARCHING THE WEB YOU WILL SEE ITS VERY COMMON. ITS A FACTORY DEFECT THAT SMART CAR IS DENYING.

MY 2009 SMART FORTWO CAR CAUGHT ON FIRE YESTERDAY AND BURNED. WHEN I WAS PULLING INTO THE LOCAL POST OFFICE, THE CAR?S WINDSHIELD WIPERS CAME ON BY THEMSELVES AND THEN THE HORN BEGAN TO HONK AS WELL. I GOT INTO A PARKING SPACE AND TURNED OFF THE CAR. I SAW SOMETHING COMING FROM THE FRONT OF THE CAR BUT NO FLAMES. I GOT OUT AND WENT INTO THE POST OFFICE TO GET MY MAIL. WHILE IN THERE I HEARD SEVERAL PEOPLE YELLING THAT A CAR WAS ON FIRE. I RUSHED OUTSIDE TO SEE MY CAR FULLY ENGULFED IN FLAMES. I LOST ALL MY THINGS IN THE CAR; LAPTOP, TABLET, CELLPHONE AND MOST OF ALL ALL MY BUSINESS PAPERWORK, CONTACTS, ETC.

WHILE DRIVING MY VEHICLE, I HAD REACHED ABOUT 40 MILES PER HOUR AND THE CAR JUST DIED. I HADN'T DONE ANYTHING, THE CAR SIMPLY DIED. WHEN I FIRST ATTEMPTED TO TURN THE CAR BACK ON, IT WOULDN'T CRANK. THE LIGHTS, AIR EVERYTHING ELECTRICAL CAME ON, BUT THE CAR DIDN'T CRANK. AFTER WAITING A FEW MINUTES, I TRIED AGAIN AND LUCKILY THE CAR STARTED. BUT THIS SCARED ME AND SHOULD NOT HAVE HAPPENED.

THE PAINT ON MY 2009 RED SMART CAR IS PEELING. SOME SMART CARS HAVE BEEN RECALLED FOR BAD PAINT WHICH COULD LEAD TO LOSS OF THE WINDSHIELD OR ROOF; THE ADHESIVE IS LAID OVER THE PAINT AND IF THE PAINT SOME OFF THE ADHESIVE WILL TOO; THUS IS A SAFETY ISSUE. MY CAR WAS ORDERED IN 2008, BUT I PURCHASED IT IN 2009. I HAVE CONTACTED THE DEALERSHIP, AND THE SMART HEADQUARTERS AND SPOKE WITH ADAM. I HAD THE ESTIMATE OF HOW MUCH IT WOULD COST TO REPAINT OR REPLACE THE PANELS ON THE CAR. THIS WAS PART OF A "GOODWILL OUT OF WARRANTY GESTURE." ADAM FROM HEADQUARTERS CALLED ME TODAY AND INFORMED ME THAT THEY WOULD NOT HONOR THE REPAIRS. I'M SO SAD. I'M A SENIOR AND I SAVED UP FOR 3 YEARS TO GET THAT CAR NEW. I HAVE TAKEN IMPECCABLE CARE OF IT, AND IF YOU GOOGLE "RED SMART CARS WITH PEELING PAINT ISSUES" YOU WILL FINE MANY POSTINGS. I'M STUCK WITH THIS CRAPPY LOOKING CAR. IT LOOKS AWFUL. I'M NOT GOOD ON THE COMPUTER, BUT WILL TRY TO GET SOMEONE TO TAKE PHOTOS AND SEND THEM IN. I HAVE BEEN THE SOUL OWNER OF THE CAR, I HAD WASH IT WITH WATER, AND IT IS GARAGE KEPT. I ONLY HAVE 54,000 MILES ON IT. THE STRESS HAS MADE ME QUITE DEPRESSED AS GETTING IN THE CAR I HAVE TO BE REMINDED OF HOW IT LOOKS. THIS CAR WAS TO BE MY LAST CAR DUE TO MY AGE. SO NOW, WHEN SOMEONE ASKS HOW I LIKE MY SMART CAR, I GIVE THEM THE TOUR AROUND MY CAR SO THEY CAN SEE FOR THEMSELVES. THEY JUST SHAKE THEIR HEADS IN AMAZEMENT. I THEN TELL THEM THAT MERCEDES/SMART WILL NOT MAKE IT RIGHT. THIS IS WRONG. VERY POOR CUSTOMER SERVICE.

HELLO. I SAW ON THE NEWS THERE WAS AN INVESTIGATION ABOUT 2008/2009 SMART CARS. MINE CAUGHT COMPLETELY ON FIRE IN APRIL OF 2012 WHILE DRIVING. I DID NOT KNOW WHERE TO COMPLAIN TO OTHER THAN THE DEALERSHIP UNTIL I SAW THE NEWS. I BOUGHT MY SMART CAR IN DECEMBER OF 2009. WITH IN 9 MONTHS I STARTED HAVING ELECTRICAL ISSUES. IT WOULD START TURNING OFF WHILE DRIVING THE TURN BACK ON ABOUT 30 SECONDS LATER. I TOOK IT IN 4 TIMES AND THEY COULD NEVER FIGURE OUT WAS WAS WRONG WITH IT AND WOULD RETURN IT BACK. ON THE 4TH TIME I DID BRING UP THE LEMON LAW AND THEY KEPT MY CAR FOR A COUPLE WEEKS. A COUPLE MONTHS LATER I WAS ON THE FREEWAY AND MY CAR STARTED GOING ELECTRONICALLY HAYWIRE. THE FRONT WINDSHIELD WIPERS WERE GOING CRAZY AND THE DASHBOARD WAS TURNING OFF AND ON. I PULLED OVER ONTO THE EMERGENCY LANE IMMEDIATELY. MY SHIFTER WAS STICK FOR A COUPLE OF SECONDS AND ONCE I PUT IT ON PARK, I TOOK OUT THE KEYS. WHEN I TURNED THE CAR BACK ON THE WIPERS STARTED GOING CRAZY AGAIN, THE DASHBOARD WENT BLANK, THE DOORS WERE LOCKING AND UNLOCKING AND THE HORN WAS GOING OFF. THERE WAS A WEIRD SMELL AND I LOOKED UP AND THERE WAS SMOKE COMING OUT OF BY THE INSIDE OF MY WINDSHIELD. I GOT SCARED AND IMMEDIATELY GO OUT ONCE THE LOCKS UNLOCKED. AS I OPENED THE PASSENGER DOOR TO GET MY PURSE, I NOTICED FLAMES BY THE PEDALS AND A BLACK BOX THAT MELTED THROUGH THE CAR. I CALLED 911 AS I POURED WATER FROM MY WATER BOTTLE. THAT DID NOT HELP. THE FRONT OF THE CAR BY THEN WAS ON FIRE. I GRABBED MY TWO BOXES FROM MY TRUNK AND WALKED THE THE EMERGENCY LANE AS FAR AS I COULD UNTIL THE FIRE DEPARTMENT ARRIVED. I HAVE SAVED ALL THE TIMES I TOOK MY CAR TO GET CHECKED AT THE DEALERSHIP. THAT IS THE ONLY PLACE I TOOK MY CAR