← New search

2009 Smart Fortwo

Owner reports · Recalls · Investigations

Limited comparison data

There is not enough comparable history to draw a useful model-year comparison.

About this comparison →

When problems were reported

Mileage at the reported incident

71 reports with mileage · 29 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Power Train. Review the 27 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 19 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 14 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

3 crash reports11 fire reports2 injury reports

Air Bags complaints

5 reports
Clear category filter
127,000 miles · Feb 7, 2022
Air Bags

The contact owns a 2009 Smart ForTwo. The contact stated that while starting the vehicle, the air bag warning light was illuminated and would not turn off. The contact took the vehicle to an independent mechanic where it was diagnosed with needing the driver’s side air bag replaced. The vehicle was not repaired but was pending r…

Read full complaint

The contact owns a 2009 Smart ForTwo. The contact stated that while starting the vehicle, the air bag warning light was illuminated and would not turn off. The contact took the vehicle to an independent mechanic where it was diagnosed with needing the driver’s side air bag replaced. The vehicle was not repaired but was pending repairs. The independent mechanic had to order the parts for the repair. The dealer was contacted however, the dealer was unable to confirm when the part would be available. The manufacturer had not been informed of the failure. The failure mileage was approximately 127,000.

NHTSA ODI #11450806

70,000 miles · Sep 7, 2017
Air BagsCrashInjury

AIRBAGS DID NOT DEPLOY PASSENGER SIDE OF MY CAR WAS DEMOLISHED.

NHTSA ODI #11022045

113,000 miles · Nov 21, 2016
Air Bags

AIR BAG LIGHT ON. NO ACCIDENT

NHTSA ODI #10927312

Mileage unknown · Apr 9, 2012
Air Bags

I PURCHASED THE VEHICLE ON FEB 2009 AT ABOUT 62000 MILES/DEC 2011 - JAN 2012 THE AIRBAG LIGHT CAME ON WITHOUT ANYTHING HAPPENING. I TOOK TO THE MECHANIC WHO SAID THEY PUT IT THROUGH DIAGNOSTIC MACHINE AND ALL WAS SUPPOSE TO BE FINE AND THEY DIDN'T KNOW WHY LIGHT WAS ON. THAT THEY HAD TO TAKE THE CAR APART IN ORDER TO SEE WHAT W…

Read full complaint

I PURCHASED THE VEHICLE ON FEB 2009 AT ABOUT 62000 MILES/DEC 2011 - JAN 2012 THE AIRBAG LIGHT CAME ON WITHOUT ANYTHING HAPPENING. I TOOK TO THE MECHANIC WHO SAID THEY PUT IT THROUGH DIAGNOSTIC MACHINE AND ALL WAS SUPPOSE TO BE FINE AND THEY DIDN'T KNOW WHY LIGHT WAS ON. THAT THEY HAD TO TAKE THE CAR APART IN ORDER TO SEE WHAT WAS WRONG. THIS IS ALL VERY STRESSFUL AS IM EXPECTING AND EVERYTIME I GET IN MY CAR IM AFRAID OF GETTING INTO AN ACCIDENT AND NOT HAVING AIRBAG. *TR

NHTSA ODI #10454579

15,000 miles · Mar 8, 2012
Air Bags

AFTER STARTING THE SMART FORTWO THE SRS (AIRBAG SYMBOL) STAYED LIT. THE OWNER'S MANUAL STATES THAT THE AIRBAG DEPLOYMENT COULD BE COMPROMISED; DO NOT OPERATE THE VEHICLE. I PURCHASED THE CAR NEW FROM THE SMART DEALER AND PURCHASED THE EXTENDED WARRANTY. *TR THIS ISSUE OCCURRED JUST AS SMART WAS TRANSFERRED FROM VOLKSWAGEN TO …

Read full complaint

AFTER STARTING THE SMART FORTWO THE SRS (AIRBAG SYMBOL) STAYED LIT. THE OWNER'S MANUAL STATES THAT THE AIRBAG DEPLOYMENT COULD BE COMPROMISED; DO NOT OPERATE THE VEHICLE. I PURCHASED THE CAR NEW FROM THE SMART DEALER AND PURCHASED THE EXTENDED WARRANTY. *TR THIS ISSUE OCCURRED JUST AS SMART WAS TRANSFERRED FROM VOLKSWAGEN TO MERCEDES (SUMMER 2011) SO NO DEALER WAS ABLE TO SERVICE MY VEHICLE FOR A MINIMUM OF 2 WEEKS AS THE MERCEDES DEALERS WEREN'T TOOLED TO SERVICE THEM YET. AFTER THE TRANSITION PERIOD, THE SERVICE REP INFORMED ME THAT IT MIGHT NOT BE COVERED UNDER THE WARRANTY AND I WOULD HAVE TO PAY FOR THE DIAGNOSIS (NEARLY $200). IF THE PROBLEM WAS DISCOVERED TO BE COVERED UNDER THE WARRANTY I WOULD GET THAT BACK. DUE TO BUDGET CONSTRAINTS I WAS NOT ABLE TO IMMEDIATELY PERFORM THE DIAGNOSIS. NOW, BEGINNING OF 2012, MERCEDES HAS PERFORMED THE DIAGNOSIS AND CONFIRMED THAT THE ADAPTER FOR THE WIRING HARNESS HAS A RESISTANCE THAT IS TOO HIGH AND TRIGGERING THE SYSTEM STATUS LIGHT AND THE SYSTEM WILL NOT OPERATE UNLESS FIXED. THEY HAVE PERFORMED A LARGE NUMBER OF THESE FIXES. HOWEVER, IT IS NOT COVERED UNDER THE WARRANTY. THE ESTIMATE FOR PARTS AND LABOR IS $541. I WAS INFORMED THAT SMART HAS BEEN MADE AWARE OF THE ISSUE AND HAS 'UPGRADED' THE ADAPTER CHOICE, BUT DOES NOT COVER THE PART/LABOR FOR FIXING IT. MY NEW CAR, LOW MILEAGE, GARAGED, NO WRECKS OR DAMAGE OTHERWISE, IS UNSAFE TO DRIVE. FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208 (FMVSS 208) REQUIRES MINIMUM SRS STANDARDS BE MET: "PASSENGER CARS (EFFECTIVE 9-1-97), MULTIPURPOSE PASSENGER VEHICLES, TRUCKS AND BUSES (EFFECTIVE 9-1-98) SHALL BE EQUIPPED WITH AIR BAGS." SRS WILL NOT DEPLOY; EFFECTIVELY THERE ARE NO AIR BAGS. THAT IS A VIOLATION OF THE STANDARD, AND SMART/MERCEDES WILL NOT WARRANTY THE KNOWN DEFECT. THIS BE COVERED UNDER ANY WARRANTY, IT SHOULD BE A FULL RECALL. DRIVERS AND PASSENGERS ARE AT RISK!

NHTSA ODI #10450791

Official recalls

1

18V273000 · Engine And Engine Cooling:engine; Engine And Engine Cooling:exhaust System

Apr 27, 2018

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2008-2009 smart fortwo cabrio and fortwo coupe vehicles. The rear insulation mat in the engine compartment may deform, deteriorate, and loosen over time, allowing the mat to contact hot exhaust system components.

Consequence & remedy

Consequence: If the mat contacts hot exhaust system components, it can increase the risk of a fire.

Remedy: MBUSA will notify owners, and dealers will replace the rear insulation mat with an improved one, free of charge. The recall began in July 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018060010.

Additional source detail variants (2)

Engine And Engine Cooling:exhaust System

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2008-2009 smart fortwo cabrio and fortwo coupe vehicles. The rear insulation mat in the engine compartment may deform, deteriorate, and loosen over time, allowing the mat to contact hot exhaust system components.

Consequence: If the mat contacts hot exhaust system components, it can increase the risk of a fire.

Remedy: MBUSA will notify owners, and dealers will replace the rear insulation mat with an improved one, free of charge. The recall began in July 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018060010.

Engine And Engine Cooling:engine

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2008-2009 smart fortwo cabrio and fortwo coupe vehicles. The rear insulation mat in the engine compartment may deform, deteriorate, and loosen over time, allowing the mat to contact hot exhaust system components.

Consequence: If the mat contacts hot exhaust system components, it can increase the risk of a fire.

Remedy: MBUSA will notify owners, and dealers will replace the rear insulation mat with an improved one, free of charge. The recall began in July 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018060010.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

EA17003 · Engine Compartment Fire

Opened Sep 1, 2017 · Closed Aug 21, 2018

Status: closed (inferred from source dates) · Engine

On April 30, 2018, Mercedes-Benz USA, LLC, (Mercedes-Benz) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in a vehicle fire starting from the engine compartment in 42,781 model year (MY) 2008 and 2009 Smart Fortwo cabrio and coupe vehicles (451 platform).According to Mercedes-Benz?s DIR, ?the rear insulation mat within the engine compartment might deform, deteriorate, loosen and over time, subsequently be able to contact hot components of the exhaust system.This could lead to an ignition of the insulation mat and possible fire in the engine compartment.?The US-specification exhaust system has an external catalytic converter packaged close to the insulation mat, where temperatures in the vicinity of the insulation mat reach high values.Over time, these temperatures can lead to a change in the insulation mat's material characteristics and ultimately allow the material to deform. Depending on the magnitude and the specific location of the deformation, the insulation mat could contact hot components of the exhaust system and ignite.Mercedes-Benz will replace the rear insulation mat on the affected vehicles with the improved mat first implemented in the United States in MY 2010 vehicles.ODI?s analysis of fire incident field data reported to NHTSA and Mercedes-Benz show an increasing trend of non-crash fires in the subject vehicles that begins after 4 years of service and accelerates after 7 years of service.The analysis shows that this trend is driven by fires occurring in the engine compartment.Forensic investigations of fires occurring in the past year identified the insulation mat as a likely or possible cause of most of the fires originating in the engine compartment.This investigation is closed based on Mercedes-Benz insulation mat recall.For more information about field data trends and fire investigations, see the closing resume in the document file for this investigation.

PE16016 · Engine Compartment Fire

Opened Dec 16, 2016 · Closed Nov 20, 2017

Status: closed (inferred from source dates) · Engine

On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-016 to investigate eight complaints alleging incidents of engine compartment fire while driving or shortly after engine shutdown in model year (MY) 2008 through 2009 Smart Fortwo vehicles.The complaints appeared to indicate an increasing trend, with all eight fires occurring since January 2015.As part of PE16-016, ODI analyzed information related to incidents reported to the Office by consumers, analyzed field data and technical information submitted by Mercedes-Benz USA (Mercedes) in response to the PE16-016 information request letter, and analyzed non-crash vehicle fire claim data provided by the Highway Loss Data Institute (HLDI).To date, ODI's analysis of incidents reported by consumers and provided by Mercedes has identified 27 incidents of open flame fires originating in the engine compartments of the subject vehicles, 14 of which were reported to ODI by Vehicle Owner Questionnaires (VOQs) and 18 involving complaints or field reports to Mercedes (5 of the incidents were reported to both ODI and Mercedes).One incident reported to Mercedes includes an allegation of an injury from smoke inhalation.Nineteen (19) of the incidents occurred since January 2015.Mercedes has only investigated 2 of the 27 fire incidents, and the company was unable to identify a vehicle-based cause for either incident.To further assess incident rates and trends, ODI requested fire claim data for the subject vehicles and eight peer vehicles from the Highway Loss Data Institute (HLDI).HLDI collects insurance claim data from companies representing over 80 percent of the market for private passenger vehicle insurance in the United States.ODI?s analysis of the HLDI data, which covered the period from 2010 through late-2016, found that the MY 2008 Fortwo vehicles had a significantly higher claim frequency than its peers and, similar to ODI?s complaint trend, experienced a sharp increase in claims in 2015.This investigation has been upgraded to an Engineering Analysis (EA17-003) to continue to investigate the high frequency and increasing trend of non-crash engine compartment fire incidents in the subject vehicles.The VOQs associated with the opening of this investigation were:10676359, 10780222, 10790017, 10820891, 10872656, 10944676, 10916505, 10924311, 10924637, 10939504, 10945296, 10993895, 11011100, 11011565.