Vehicle has an open safety recall involving a condition that may increase the risk of a crash. During a visit to an authorized dealership for information regarding the recall, dealership personnel advised against completing the recall procedure. I was informed that due to the age of the vehicle and components, performing the rec…
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Vehicle has an open safety recall involving a condition that may increase the risk of a crash. During a visit to an authorized dealership for information regarding the recall, dealership personnel advised against completing the recall procedure. I was informed that due to the age of the vehicle and components, performing the recall could potentially damage the headlight seals and that I could be financially responsible for repairs if damage occurred during the recall process. This raised concerns because the recall relates to a safety issue, yet I was discouraged from having the repair performed unless I accepted potential liability for damage resulting from the recall work itself. As a result, the safety recall remains unresolved. No warning lamps or messages were present prior to this interaction. The issue described here concerns the handling of the recall and the guidance provided by the dealership regarding completion of a safety recall repair.
Porsche Cars North America, Inc. (Porsche) is recalling certain 2003-2020 Porsche Macan, Cayenne, Panamera, and Cayman S, 2001-2004 Boxster, Boxster S, 2004 Boxster 50 JAHRE SPYDER 550 vehicles. Please see the recall report for a complete list of all affected models and model years. The caps that cover the low-beam headlight horizontal adjustment screws are missing, which can allow the headlights to be improperly adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: Improperly adjusted headlights may not illuminate the road properly, or cause a glare to oncoming drivers, which can increase the risk of a crash.
Remedy: Dealers will inspect the headlights for sealing caps and install missing caps as necessary, free of charge. Owner notification letters were mailed October 28, 2022. Owners may contact Porsche's customer service at 1-800-767-7243. Porsche's number for this recall is ANB4.
CERTAIN 2-DOOR CONVERTIBLE PASSENGER VEHICLES EQUIPPED WITH THE TIPTRONIC (AUTOMATIC) TRANSMISSION MAY HAVE BEEN PRODUCED WITH AN INCORRECTLY ADJUSTED KEY-LOCK-CABLE DOWN TO THE SHIFT SELECTOR. IF THE KEY-LOCK-CABLE IS NOT ADJUSTED CORRECTLY, IT IS POSSIBLE THAT THE IGNITION KEY WILL SNAG UPON BEING REMOVED FRO THE IGNITION LOCK OR THE SLECTOR LEVER CAN BE SHIFTED FROM POSITION "P" WITH THE IGNITION KEY REMOVED AND THE LOCKING BUTTON OPERATED.
Consequence & remedy
Consequence: IF THE SELECTOR LEVER IS THEN SHIFTED FROM POSITION "P" TO POSITION "R, N OR D" WITH THE VEHICLE PARKED, AND IF THE PARKING BRAKE IS NOT ON, THE VHEICLE WILL NOT BE SECURED FROM INADVERTENLY ROLLING AWAY, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT THE CABLE ADJUSTMENT AND, REGARDLESS OF THE RESULTS OF THIS INSPECTION, THE KEY-LOCK-CABLE MUST ALSO BE ADJUSTED. OWNER NOTIFICATION BEGAN JULY 15, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT PORSCHE AT 1-800-545-8039.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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