NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
148 reports33,000 miles · Apr 25, 2007
Steering
TL*THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. THE FAILURE MILEAGE WAS 33,000, AND THE CURRENT MILEAGE WAS 36,150. A VERY LOUD NOISE WAS HEARD COMING FROM THE STEERING COLUMN. THE CONTACT STATED THAT HE HAD COMPONENTS OF THE COLUMN REPLACED, SUCH AS THE RACK, PUMP AND HOSES. THE PROBLEM STILL EXISTED. THE DEALER AND MANUFAC…
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TL*THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. THE FAILURE MILEAGE WAS 33,000, AND THE CURRENT MILEAGE WAS 36,150. A VERY LOUD NOISE WAS HEARD COMING FROM THE STEERING COLUMN. THE CONTACT STATED THAT HE HAD COMPONENTS OF THE COLUMN REPLACED, SUCH AS THE RACK, PUMP AND HOSES. THE PROBLEM STILL EXISTED. THE DEALER AND MANUFACTURER WERE UNABLE TO DIAGNOSE THE FAILURE. *AK UPDATED 05/22/07*TR
NHTSA ODI #10188855
Mileage unknown · Apr 19, 2007
Electrical System
MARCH 2006- DRIVING HOME FROM WORK IN SCHOOL TRAFFIC, RUNNING SPEED LIMIT, OBD FAILED, CAR CUT OFF AND LOCKED UP AFTER GUIDING IT TO SHOULDER OF ROADWAY. VEHICLE WAS TOWED TO LOCAL DEALERSHIP. OBD REPLACED.VEHICLE INTERMITTENTLY WILL RESET PASSENGER COMPARTMENT TEMPERATURES ON CLIMATE CONTROLS, CLOCK WILL DRASTICALLY CHANGE IT'S…
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MARCH 2006- DRIVING HOME FROM WORK IN SCHOOL TRAFFIC, RUNNING SPEED LIMIT, OBD FAILED, CAR CUT OFF AND LOCKED UP AFTER GUIDING IT TO SHOULDER OF ROADWAY. VEHICLE WAS TOWED TO LOCAL DEALERSHIP. OBD REPLACED.VEHICLE INTERMITTENTLY WILL RESET PASSENGER COMPARTMENT TEMPERATURES ON CLIMATE CONTROLS, CLOCK WILL DRASTICALLY CHANGE IT'S TIME FROM THE TIME IT'S PARKED TO THE TIME IT'S STARTED AGAIN. MARCH 2007- AFTER I LEFT WORK, I DROVE APPROXIMATELY 5 MILES AND PARKED IN A PUBLIC PARKINGLOT. VEHICLE CUT OFF FOR APPROXIMATELY 30 MINUTES, I UNLOCKED MY VEHICLE WITH THE REMOTE, GOT IN AND STARTED THE CAR. THE CAR FIRED UP WITHOUT HESITATION. AS I PUT MY SEATBELT ON, MY COMPUTER STARTED WARNING ME TO CHECK ABS SYSTEM, CHECK STABILITRAK SYSTEM, AND THE CHECK ENGINE LIGHT CAME ON. WHEN I REALIZED WHAT WAS HAPPENING, THE CAR CUT OFF AND WOULD NOT START, IT WOULDN'T EVEN TURN OVER. I WAITED AN HOUR OR SO FOR A WRECKER. WHILE I WAITED I WOULD TURN THE KEY TO LISTEN TO THE RADIO TO OCCUPY MY MIND UNTIL IT TIMED OUT, THEN I WOULD TURN THE KEY AGAIN AND REPEAT THE PROCESS. THE RADIO, DOOR LOCKS, WINDOWS AND TRUNK ALL OPERATED EFFICIENTLY BY REMOTE AND DOOR CONTROLS. VEHICLE WAS TAKEN TO THE SAME LOCAL DEALERSHIP AS BEFORE. THE DIAGNOSTICS COMPUTER STATED THAT THE BATTERY WAS BAD AND THE BATTERY WAS REPLACED. SINCE THEN, I HAVE STILL HAD THE INTERMITTENT ISSUES WITH THE CLIMATE CONTROLS. I CONTACTED THE MANUFACTURER TO ASK ABOUT A BUYBACK AND COULD NOT GET THE INITIAL CUSTOMER SERVICE REPRESENTATIVE TO CALL BACK. I FINALLY GOT DISGUSTED AND SPOKE TO ANYONE WHO COULD LOOK UP MY INFORMATION AND TELL ME WHAT DECISION HAD BEEN MADE REGARDING THE ELECTRICAL ISSUE. THE MANUFACTURER STATED THAT THERE WOULD BE NO ACTION TAKEN, AS THE ISSUE HAD NOT RECURRED WITHIN THE WEEK OF THE PENDING REQUEST FROM THE TIME THAT THE BATTERY WAS REPLACED. *TR
NHTSA ODI #10188300
Mileage unknown · Feb 9, 2007
Tires
BAD GOODYEAR EAGLE LS TIRES ON BOTH FRONT TIRES. JUST REPLACED L FRONT TIRE WITH ONLY 1 LOW PRESSURE SIGNAL - TIRES WENT BAD IN ONE WEEK. NOW THE R FRONT TIRE HAS COME UP WITH THE SAME PROBLEM. THERE IS ONLY 28,000 PLUS MILES ON THE CAR AND THE TIRES ARE RATED FOR 50 TO 60 THOUSAND MILES. *NM
NHTSA ODI #10182134
50,000 miles · Feb 7, 2007
Electrical System
ON 2/3/2007 CAR STALLED ON FREEWAY AND STEERING WHEEL LOCK UP ROLLED TO THE SIDE OF FREEWAY. COULD NOT ACCELERATE CAR. WAITED A WHILE PLACED CAR INTO PARK TURNED ON IGNITION SWITCH CAR STARTED BACK UP BUT ENGINE LIGHT CAME ON THIS TIME MY 2ND TIME COMPLAINING ABOUT CAR STALLING OUT ON THE HIGHWAY . DEALER COULD NOT FIND OUT WHY.…
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ON 2/3/2007 CAR STALLED ON FREEWAY AND STEERING WHEEL LOCK UP ROLLED TO THE SIDE OF FREEWAY. COULD NOT ACCELERATE CAR. WAITED A WHILE PLACED CAR INTO PARK TURNED ON IGNITION SWITCH CAR STARTED BACK UP BUT ENGINE LIGHT CAME ON THIS TIME MY 2ND TIME COMPLAINING ABOUT CAR STALLING OUT ON THE HIGHWAY . DEALER COULD NOT FIND OUT WHY. PAID FOR CAR TO BE CHECKED.*JB
NHTSA ODI #10181883
69,381 miles · Jan 2, 2007
Electrical SystemPower TrainService Brakes, Hydraulic
I TOOK MY CAR IN TO AN CERTIFIED AUTOMOTIVE CENTER TO RECEIVE A DIAGNOSTIC CHECK BECAUSE THE CAR HAD COMPLETELY STOPPED ON THE BAY BRIDGE AND I COULD NOT ACCELERATE. THANK GOD I WAS COMPLETELY OVER INTO THE LEFT HAND LANE BECAUSE THE STEERING WHEEL HAD COMPLETELY LOCKED. THE AUTOMOTIVE CENTER COULD NOT FIND ANYTHING WRONG BUT DE…
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I TOOK MY CAR IN TO AN CERTIFIED AUTOMOTIVE CENTER TO RECEIVE A DIAGNOSTIC CHECK BECAUSE THE CAR HAD COMPLETELY STOPPED ON THE BAY BRIDGE AND I COULD NOT ACCELERATE. THANK GOD I WAS COMPLETELY OVER INTO THE LEFT HAND LANE BECAUSE THE STEERING WHEEL HAD COMPLETELY LOCKED. THE AUTOMOTIVE CENTER COULD NOT FIND ANYTHING WRONG BUT DETECTED THAT THE MODEL AND YEAR HAD A RECALL ON INTERGRATED CIRCUIT CHIP DAMAGE THAT CONTROLLED THE CAR. SO THEY TOLD ME TO GO BACK TO THE DEALERSHIP FOR THAT RECALL SO WHEN I WENT BACK TO THE DEALER THEY STATED THAT THERE WAS NO RECALL. SO I HAD TO PAY AN ADDITIONAL FEE TO GET MY CAR CHECKED BY THE DEALER. SINCE I PURCHASED THIS VEHICLE IN JULY 2005 I HAVE HAD SEVERAL PROBLEMS WITH TRANSMISSION, SENSORS, FUEL FILTER AND HAD TO PUT ON ROTORS TWICE SINCE I PURCHASE MY MILEAGE IS 69,000. I AM ASKING FOR INVESTIGATIONS ON THIS CAR TO SEE WHETHER OR NOT I WAS SOLD A LEMON. *JB
NHTSA ODI #10177583
32,400 miles · Dec 18, 2006
Power TrainVehicle Speed Control
DT*: THE CONTACT STATED AFTER ACCELERATING TO 65 MPH TO CHANGE LANES, THE VEHICLE SPEED CONTINUED TO INCREASE AFTER THE FOOT OF THE CONTACT WAS REMOVED FROM THE ACCELERATOR AND BEGAN DEPRESSING THE BRAKE PEDAL. THE TIRES CONTINUED TO SPIN IN A FORWARD MOTION. THE TRANSMISSION WAS PLACED INTO NEUTRAL IN ORDER TO STOP THE VEHICL…
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DT*: THE CONTACT STATED AFTER ACCELERATING TO 65 MPH TO CHANGE LANES, THE VEHICLE SPEED CONTINUED TO INCREASE AFTER THE FOOT OF THE CONTACT WAS REMOVED FROM THE ACCELERATOR AND BEGAN DEPRESSING THE BRAKE PEDAL. THE TIRES CONTINUED TO SPIN IN A FORWARD MOTION. THE TRANSMISSION WAS PLACED INTO NEUTRAL IN ORDER TO STOP THE VEHICLE, BUT THE ENGINE CONTINUED TO RACE UNTIL THE ENGINE WAS TURNED OFF. WHEN THE VEHICLE WAS RESTARTED, THE VEHICLE DROVE NORMALLY, BUT THE BRAKES HAD BEEN DAMAGED WHEN STOPPING THE VEHICLE. THE SERVICE DEALER REPAIRED THE BRAKES, BUT WAS UNABLE TO DETECT THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE 3RD GEAR OF THE AUTOMATIC TRANSMISSION BURNED OUT, CAUSING THE VEHICLE TO ACCELERATE BADLY. THE VEHICLE WAS SERVICED BUT THE VEHICLE CONTINUED TO HAVE PROBLEMS AND STALLED WHEN THE VEHICLE SPEED WAS REDUCED TO 45 MPH. THE VEHICLE WAS COASTED TO A STOP AND THEN TAKEN TO THE SERVICE DEALER.
NHTSA ODI #10176369
40,342 miles · Sep 22, 2006
Power Train
DT*: THE CONTACT STATED WHILE DRIVING 45 MPH, THERE WAS A LONG LAG IN THE VEHICLE ACCELERATION. THE VEHICLE WAS PULLED TO SHOULDER, SHUT OFF, AND RESTARTED. WHEN THE VEHICLE WAS SHIFTED INTO GEAR, IT WAS NOT ABLE TO BE MOVED IN ANY DIRECTION. THE VEHICLE WAS TOWED TO A SERVICE DEALER WHO WAS UNABLE TO DETERMINE THE PROBLEM. …
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DT*: THE CONTACT STATED WHILE DRIVING 45 MPH, THERE WAS A LONG LAG IN THE VEHICLE ACCELERATION. THE VEHICLE WAS PULLED TO SHOULDER, SHUT OFF, AND RESTARTED. WHEN THE VEHICLE WAS SHIFTED INTO GEAR, IT WAS NOT ABLE TO BE MOVED IN ANY DIRECTION. THE VEHICLE WAS TOWED TO A SERVICE DEALER WHO WAS UNABLE TO DETERMINE THE PROBLEM. LATER ON THAT SAME DAY, THE SAME PROBLEM OCCURRED A SECOND TIME. THE VEHICLE WAS TAKEN TO A SECOND DEALER WHO DETERMINED THAT THE TRANSMISSION HAD LOCKED UP DUE TO THE HEAT. THE DEALER INFORMED THE CONTACT THAT THEY WOULD BE UNABLE TO REPAIR THE VEHICLE DUE TO THE CONTACT PURCHASING THE VEHICLE FROM A DIFFERENT DEALER. THE VEHICLE WAS THEN TAKEN BACK TO THE ORIGINAL DEALER, WHO REBUILT THE AUTOMATIC TRANSMISSION. THIS WAS THE THIRD TIME THE TRANSMISSION HAD BEEN REBUILT DUE TO THE SAME ISSUE. UPDATED 10/17/2006 - *NM
NHTSA ODI #10168958
33,851 miles · May 13, 2006
Service Brakes, Hydraulic
HAVING TROUBLE WITH THE BRAKING SYSTEM. WHEN TRYING TO COME TO A STOP REAL FAST THERE IS A GRINDING NOISE COMING FROM THE FRONT BRAKES. THE BRAKES WORK FINE WHEN COMING TO A SLOWER STOP. I TOOK VEHICLE TO JAMES RIVARD PONTIAC IN TAMPA, FLORIDA. THIS WAS LOOKED AT BY DEALER BUT DEALER WAS NOT HELPFUL AT ALL CONCERNING ISSUE DU…
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HAVING TROUBLE WITH THE BRAKING SYSTEM. WHEN TRYING TO COME TO A STOP REAL FAST THERE IS A GRINDING NOISE COMING FROM THE FRONT BRAKES. THE BRAKES WORK FINE WHEN COMING TO A SLOWER STOP. I TOOK VEHICLE TO JAMES RIVARD PONTIAC IN TAMPA, FLORIDA. THIS WAS LOOKED AT BY DEALER BUT DEALER WAS NOT HELPFUL AT ALL CONCERNING ISSUE DUE TO THE FACT THE CAR WAS BOUGHT USED AND NOT FROM THEM. THIS IS STILL UNDER FACTORY WARRANTY 2005 WITH 34000 MILES, I ALSO PURCHASED THE EXTENDED WARRANTY WHEN I BOUGHT THE VEHICLE OF THE ISSUE AND POSSIBLY COULD BE A BRAKE CALIPER ISSUE. THIS IS VERY UNFAIR TO CONSUMER AND A SAFETY ISSUE AS WELL. THIS SHOULD BE ON HIGH PRIORITY TO BE LOOKED AT. *NM
NHTSA ODI #10157488
30,000 miles · Apr 24, 2006
Steering
DT*: THE CONTACT STATED WHEN VEHICLE WAS TURNED IN EITHER DIRECTION THERE WAS A CHOCKING NOISE. THE DEALERSHIP DETERMINED THAT THE INTERMEDIATE STEERING SHAFT WAS DEFECTIVE. BUT HE DEALERSHIP OFFERED ONLY A TEMPORARY SOLUTION, THE COULD LUBRICATE THE SHAFT SO THAT THE CHOCKING NOISE WILL NOT BE HEARD. BUT, THERE WAS NO PERMA…
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DT*: THE CONTACT STATED WHEN VEHICLE WAS TURNED IN EITHER DIRECTION THERE WAS A CHOCKING NOISE. THE DEALERSHIP DETERMINED THAT THE INTERMEDIATE STEERING SHAFT WAS DEFECTIVE. BUT HE DEALERSHIP OFFERED ONLY A TEMPORARY SOLUTION, THE COULD LUBRICATE THE SHAFT SO THAT THE CHOCKING NOISE WILL NOT BE HEARD. BUT, THERE WAS NO PERMANENT SOLUTION TO THE PROBLEM. *AK
NHTSA ODI #10155945
25,011 miles · Mar 12, 2006
Service Brakes, HydraulicCrashInjury
I HAD ORIGINALLY ENTERED THIS COMPLAINT UNDER 2005 PONTIAC GRAND AM BUT THE CAR IS ACTUALLY A 2005 PONTIAC GRAND PRIX. SEE ORIGINAL COMPLAINT AND PLEASE RELIST IT CORRECTLY UNDER STEERING COMPLAINTS. THANK YOU FOR YOUR TIME AND ATTENTION TO THIS MATTER COMPONENT: VEHICLE SPEED CONTROL 10051575 DETAILS: DT: THE CONSUM…
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I HAD ORIGINALLY ENTERED THIS COMPLAINT UNDER 2005 PONTIAC GRAND AM BUT THE CAR IS ACTUALLY A 2005 PONTIAC GRAND PRIX. SEE ORIGINAL COMPLAINT AND PLEASE RELIST IT CORRECTLY UNDER STEERING COMPLAINTS. THANK YOU FOR YOUR TIME AND ATTENTION TO THIS MATTER COMPONENT: VEHICLE SPEED CONTROL 10051575 DETAILS: DT: THE CONSUMER EXPERIENCED SUDDEN ACCELERATION. AS A RESULT, SHE CRASHED INTO HER APARTMENT. THE GAS METERS WERE DESTROYED AND ELECTRICAL WIRES WERE CUT. THE SPEED WAS NO MORE THAN 5-10 MPH. WHEN SHE HIT THE BRAKE THE CAR WENT OUT OF CONTROL. THE VEHICLE WAS A RENTAL CAR. *JB SINCE THIS INCIDENT THE CAR WAS CHECKED OUT BY THE RENTAL CAR COMPANY'S REPAIR SHOP AND NO DEFECT WAS FOUND. I CONTACTED PONTIAC AND GENERAL MOTORS CORPORATION AND THEY CLAIMED IGNORANCE OF THE FACT THAT THIS IS HAPPENING TO OTHER SIMILAR VEHICLES. I HAVE BEEN CHARGED $5,000 IN DAMAGES BY THE RENTAL CAR COMPANY FOR A CAR VALUED AT $9,000 AND $3,500 BY THE APARTMENT COMPLEX FOR REPAIR OF THE APARTMENT. BUT I COULD HAVE DIED FROM THE IMPACT WHEN THE AIR BAG NEVER DEPLOYED. CAUSE: RESULT: OCCURRENCES: 1 INJURIES: 0 FAIL DATE: 07/12/2005 DEATHS: 0 DATE ADDED TO DATABASE: 7/13/2005
NHTSA ODI #10152537
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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