1997 Pontiac Grand Am

THE WHEEL JOINT SIMPLY BROKE APART NO PRIOR WARNING. COMPANY DID COVER THAT. SPARK PLUG AND WIRE WERE SUPPOSED TO BE GOOD FOR 100,000 MILES, BUT WERE NO GOOD AFTER 47,000 MILES, WATER PUMP WENT OUT AT 49,000MILES. I HAVE NEVER HAD SO MANY PROBLEMS ON A VEHICLE WITH LOW MILEAGE. I HAVE HAD PREVIOUS GM CARS THAT HAVE LASTED OVER 100,000 MILES WITH NO PROBLEMS. IS THIS CAR KNOWN TO HAVE THESE KINDS OF PROBLEMS? I HAVE SPENT $700 IN REPAIRS BECAUSE THE WAY THE CAR IS PUT TOGETHER IT TAKES HOURS FOR THE MECHANIC TO FIX ANYTHING. $483 FOR A WATER PUMP!!

HAVE TAKEN THIS CAR TO DEALER FOUR TIMES FOR ROTORS. FIFTH SET NOW WARPING AFTER 6K MILES. HAVE HEARD ALL REASONS WHY IT COULD HAPPEN (MY FAULT) AND ALL BRAKE COMPONENTS (SUPPOSEDLY) CHECK OUT AS O.K. SERVICE MANAGER SAYS HE HAS REPLACED THEM "OUT OF THE GOODNESS OF HIS HEART" AND WILL NOT REPLACE THEM AGAIN. FACTORY REP SAYS THE LUG NUTS ON THE 4TH SET WERE OVER TORQUED (BY GOODYEAR) AND CAUSED WARPING. HE HAD NEW ROTORS PUT ON WHEN IT WAS PROVED TO HIM THAT THE DEALERSHIP DID IT. I PAID TO HAVE NEW PADS INSTALLED TO HAVE EVERYTHING NEW. OLD PADS WERE NOT EXCESSIVELY WORN. FEELING THE SAME SURGING, LURCHING IN THE FRONT END AT LOW SPEEDS - NOT THE PEDAL - FOR 2K MILES. IT'S HAPPENING AGAIN - JUST DON'T HAVE IT IN ME TO FIGHT THE DEALERSHIP AGAIN. PAID FOR AN EXTENDED WARRANTY AND HAVE HAD TO BATTLE TO GET REPAIRS COVERED. ORIGINAL SET WARPED AT 5-6K, BUT WAS TOLD IT WAS ABS. CAR WAS DANGEROUS TO DRIVE, MANAGER SAID THEY WERE WARPED & I'D HAVE TO RESURFACE THEM - AT MY EXPENSE, NOT! REPLACED ROTORS UNDER WARRANTY AT 30K - OUT OF SPECS, AGAIN AT39K, AGAIN AT 42K, AGAIN AT 48K. COUNTING THE ORIGINAL SET I'M ON THE 5TH SET AND HAVE ONLY 5K MORE MILES ON THE WARRANTY. HAVE NEVER SMELLED HOT FLUIDS OR METAL, OR FELT EXCESSIVE HEAT, WHEELS DO NOT SHOW DISCOLORATION FROM HEAT. PLEASE HELP. *AK

REAR BRAKES BIND DURING NORMAL STOP AND GO TRAFFIC. UPON ACCELLERATION THE REAR OF THE VEHICLE SQUEALS AND 1 OR 2 LOUD BANGS ARE HEARD AS THE BRAKES RELEASE. DEALER WAS UNABLE TO DUPLICATE AND UNABLE TO DETECT ANY BRAKE PROBLEMS. VEHICLES ALTERNATOR FAILED WITHOUT ANY TELTALE WARNING SIGNS, STRANDING THE CONSUMER. 60 DAYS LATER THE BATTERY DIES. ENGINE USED TO REV TO ABOUT 1500 RPM WHILE VEHICLE WAS STOPPED AND IN GEAR. REPLACEMENT OF 02 SENSOR CURED PROBLEM. OTHER MINOR PROBLEMS INCLUDE POWER DOOR LOCK BUMPER FAILURE (REPAIRED) AND POOR DESIGN OF THE DRIVER'S SUN VISOR. (IT MOVES THE REAR-VIEW MIRROR) WHEN MOVING VISOR FROM WINDSHIELD TO SIDE WINDOW. CONSUMER HAS ALREADY REPLACED VISOR ONCE DUE TO CRACKS AT MOUNTING SCREWS. *AK

HAD THE SUNROOF MOTOR REPLACED 2 TIMES, LEFT FRONT WHEEL NOISE, DEALER SAID THERE IS NO PROBLEM ALWAYS MAKES GRINDING NOISE LEFT FRONT AFTER CAR SITS ALL NIGHT , WHEN YOU FIRST PUT CAR IN REVERSE THE NOISE IS NOTICEABLE, HAD TOO HAVE LEFT REAR TAILLGHT REPLACED WHEN NEW,CAR TRUNCK GETS DUST INTO AT RIGHT SIDE OF REAR SEAT WHERE IT FOLDS DOWN , DEALER SAYS THERE IS NO PROBLE, STILL NOT REPAIRED ,CAR IS NOW OUT OF WARRANTY.HAS COOLANT LEAK AT THE INTAKE MANIFOLD ,HAS BEEN LEAKING FOR APROX 15,000 MILES AGAIN OUT OF WARRANTY THIS WAS MY FIRST NEW CAR I HAVE EVER BOUGHT AND WILL NEVER BUY ANOTHER GENERAL MOTORS CAR AGAIN, AND I WORK FOR GENERALMOTORS. I HAVE HAD NOTHING BUT PROBLEMS WITH THIS CAR. I HAD A SALVAGE BUICK CENTRY I SOLD TOO PURCHASE THIS NEW ONE AND IT WAS A VERY NICE CAR NEVER HAD THE PROBLEMS WITH THAT CAR AND IT WAS WRECKED. NO MORE GENERAL MOTORS FOR ME . *AK

THIS IS THE LETTER I SUBMITTED TO THEM: I'M WRITING YOU THIS LETTER TO LET YOU KNOW HOW DISATISFIED I AM WITH YOUR PRODUCT. I BOUGHT MY 97 PONTIAC GRAND AM NEW. I AM A STRONG BELIEVER YOU GET WHAT YOU PAY FOR. THAT IS WHY I BOUGHT NEW VERSUS A USED VEHICLE. I BELIEVE THAT I SHOULD GET MORE FOR MY MONEY THAN WHAT I HAVE GOT FROM YOUR PRODUCT. I'M VERY DISSATISFIED!!!! I AM IN THE U.S.M.C. MY FAMILY AND I DO ALOT OF TRAVELING TO AND FROM OUR HOME STATE. MY WIFE WAS BROKE DOWN ON THE HIGHWAY WITH THIS VEHICLE. WE AS CAR OWNERS HAVE NEVER BROKE DOWN ON THE HIGHWAY IN MY 18 YEARS OF BEING IN THE MILITARY. I AM VERY PICKY ABOUT MY VEHICLES AND ALWAYS HAVE MY CAR SERVICED AS REQUIRED. I NEVER MISS MY OIL CHANGES. I AM A MIDDLE CLASS CITIZEN JUST TRYING TO MAKE A LIVING AND MAKE SURE MY FAMILY IS SAFE ON THE ROADS. I HAVE HAD NO PROBLEMS WITH THE CAR DEALERSHIP. I BELIEVE THEM TO BE THE BEST IN TOWN. I BELIEVE I JUST PICKED THE LEMON ON THE LOT. I HAVE LISTED MY EXPENSES THAT I HAVE PAID OUT OF MY POCKET AND ALSO WHAT WAS COVERED UNDER WARRANTY. PLEASE FELL FREE TO GIVE ME A CALL IF YOU HAVE ANY QUESTIONS. I FEEL THAT I SHOULD BE REIMBURSE FOR REPAIRS AND EXPENSES. OF $1257.65 *AK