1993 Pontiac Grand Am

PONTIAC SENT A LETTER ON NOVEMBER 1995 ABOUT A SPECIAL WARRANTY FOR THE POSSIBILITY OF A CRACKED ENGINE HEAD PROBLEM. I EXPERIENCED THE LOSS OF COOLANT FROM A CRACKED HEAD IN JUNE 1997. THE MECHANICS WHO WORKED ON MY CAR ADVISED THAT I SHOULD REPLACE THE ENTIRE ENGINE INSTEAD OF FIXING JUST THE CRACKED HEAD BECAUSE THE DAMAGE WAS TOO GREAT. PONTIAC REFUSES TO STAND BY WARRANTY. DON'T KNOW IF THIS IS CORRECT PLACE TO REPORT IT.

NOTE: THE VIN I LISTED IS CORRECT. HOWEVER, THE OTHER INFORMATION SUCH AS ENGINE SIZE, CYLINDERS, ETC. MAY BE INCORRECT). I AM THE OWNER OF A 1993 PONTIAC GRAND AM, VIN #[XXX]. PRESENTLY, MY VEHICLE HAS A CRACKED CYLINDER HEAD WHICH HAS CAUSED COOLANT TO LEAK OUT OVER THE ENGINE AND EVERYWHERE ELSE UNDER THE HOOD. THERE IS A HORRIBLE ODOR EMITTED AND THE OIL LIGHT REPEATED FLICKS ON AND OFF EVEN THOUGH THERE IS SUFFICIENT OIL. THE VEHICLE HAS STALLED OUT ON ME AND CHUGS ALONG LIKE IT IS NOT GETTING GAS PROPERLY WHEN I TRY TO ACCELERATE. THE PLUGS WERE ALSO GETTING WET WITH COOLANT WHICH WAS ALSO WHY MY VEHICLE KEPT STALLING OUT. THE TECHNICIAN WHO EXAMINED MY VEHICLE FOUND A SERVICE BULLETIN (NO. 57-61-26A) IN WHICH HE FELT MY VEHICLE SHOULD BE COVERED. I THEN TOOK MY VEHICLE TO THE DEALER, ALONG WITH A COPY OF THIS BULLETIN TO REPAIR THE DAMAGE. I HAVE NOW BEEN TOLD THAT MY VEHICLE WILL NOT BE COVERED BY THE DEALER AND THAT THE COST FOR REPAIR IS APPROXIMATELY $4,000. I WAS TOLD THAT MY VIN IS NOT INCLUDED IN THE SERIES OF VIN NUMBERS LISTED IN THE BULLETIN. I AM LOOKING FOR HELP TO DETERMINE IF ANY OTHER BULLETINS HAVE BEEN ISSUED, AFTER THE ORIGINAL, THAT WOULD BE INCLUSIVE OF MY VEHICLE'S VIN. I FIND IT EXTREMELY HARD TO SWALLOW THAT MY VEHICLE HAS EVERY THING WRONG WITH IT THAT IS LISTED IN THE BULLETIN AND OTHER VEHICLES WITH THE SAME PROBLEMS ARE BEING REPAIRED AT NO COST AND JUST BECAUSE MY VEHICLE'S NUMBERS DON'T MATCH, I HAVE TO PAY ENORMOUSLY. I WOULD ALSO LIKE TO KNOW WHO DETERMINES WHAT VEHICLE NUMBERS WILL BE INCLUDED IN THE BULLETINS. I HOPE THAT SOMEONE CAN HELP MET OUT. I AM PRESENTLY FINANCIALLY UNABLE TO PAY FOR THE REPAIRS NECESSARY TO GET MY VEHICLE RUNNING AGAIN. AT THE SAME TIME I CANNOT BE WITHOUT A VEHICLE SINCE I HAVE A FOUR-YEAR OLD THAT I MUST TRANSPORT BACK AND FORTH BEFORE AND AFTER I RETURN FROM WORK. YOUR ASSISTANCE IN ANY WAY POSSIBLE WOULD BE GREATLY APPRECIATED. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U

THE WATER PUMP FAILED AT 99500MILES AND THE CYLINDER HEAD CRACKED AT 99800. I LET THE DEALER AND PONTIAC KNOW THE CAR AT THE TIME I BOUGHT IT WAS WARRANTED 100,000 MILES OR 7 YEARS. THEY TOLD ME ONLY CERTAIN VIN NUMBERS WERE UNDER THAT RECALL/WARRANTY. COULD YOU PLEASE INVESTIGATE I AM A RETIREE AND YOUR HELP WOULD BE GREATLY APPREACIATED. THANK YOU JOETTA GILL