2012 Nissan Titan

The contact owned a 2012 Nissan Titan. The contact stated that while driving 70 MPH, there was an abnormal sound coming from the rear of the vehicle. The contact stated that the parking brake failed to release, and the rear passenger’s side wheel was locked. The contact stated that debris from the parking brakes was on the ground. The contact was able to coast to the side of the road, and the ABS warning light illuminated. The contact waited for a while, and the vehicle was restarted, and the contact continued driving to the residence. The contact stated that there was an abnormal sound coming from the vehicle while driving to the residence. The contact stated that the parking brake, ABS, and the 4WD failed to function as intended. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

On [XXX], my 2012 Nissan Titan was serviced by Pep Boys in Gainesville, FL for brake-related work. After they returned the truck, the brake assembly was reinstalled incorrectly — the caliper was not secured properly and the rotors were damaged/warped as a result. This failure created an immediate and severe safety risk. My father drove the vehicle shortly afterward, unaware of the problem, which could have led to complete brake failure at speed and a serious crash or fatality. The issue was later inspected and confirmed by a Pep Boys location in Tampa, FL, which documented that the prior service work left the brake assembly in an unsafe, dangerous condition. There were no warning lamps or dashboard messages prior to the discovery of the defect. The unsafe condition was only discovered after the truck was brought to another Pep Boys location for inspection. This defect and improper repair practice by the service provider placed my fathers safety and the safety of others at significant risk. I am submitting this report to document the incident and to ensure that similar unsafe repair practices are investigated and prevented in the future. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2012 Nissan Titan. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer and the vehicle was diagnosed with a failed front driver's side air bag. The contact was informed that the front driver's air bag needed to be replaced. The vehicle was not repaired. The contact stated that the air bag warning light had been illuminated for almost a year. The contact stated that previously in 2021, the air bag software was updated under an unknown recall. In addition, the contact stated that in 2022, the front driver's air bag control module was replaced under manufacturer approval at no cost. The manufacturer was made aware of the failure. The failure mileage was approximately 132,172.

The contact owns a 2012 Nissan Titan. The contact received notification of a Nissan internal air bag recall before which the air bag warning light was flashing on the instrument panel. The vehicle was taken to the dealer, who was unable to complete the recall and diagnosed a failure with the air bag inflator and air bag control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to the internal manufacturer recall. The manufacturer was not notified of the failure. The failure mileage was 132,000.

The contact owns a 2012 Nissan Titan. The contact received notification of Manufacturer Recall Number: PC947 (Air Bags) however, the part to do the recall repair was not yet available. The NHTSA Campaign Number: (TBD). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.