2021 Nissan Sentra

While driving down the highway along with other traffic the car went into limp mode and lost power instantly almost causing an accident. Come to find out the engine bearings caused the engine to go on it without any warning signs. This car has been maintenanced and taken care of and had the same issue happen that the other nissans have had that they have the recall out for.

The contact owns a 2021 Nissan Sentra. The contact stated that while the vehicle was parked, his aunt entered the vehicle and attempted to start the vehicle; however, the vehicle failed to respond as needed. Neither a dealer nor an independent mechanic was contacted or made aware of the failure. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 75,094.

I am writing to file a formal complaint against Koeppel Nissan regarding their refusal to service my vehicle for a factory safety recall (tie rod replacement) and additional services upon request such as; clogged drain(water inside car doors), wheel alignment, evaporator core leakage( water on back seat floor), tire rotation, water in spare wheel well & front door check strap repair. I believe it is imperative to bring this matter to your attention, as it poses a significant risk to public safety and may be in violation of the applicable regulations and guidelines. On September 18, 2023, I visited Koeppel Nissan in Jackson Heights Queens, NY for my scheduled appointment in order to address a safety recall on my vehicle. However, to my astonishment, the dealership's service department declined to service my vehicle, citing reasons that were neither reasonable nor justifiable. Upon explaining that I was being rushed due to time constraints and poorly serviced in the past, the dealership's staff in question displayed a dismissive and unprofessional attitude towards my concerns. Despite my insistence on the urgency of the safety recall, regrettably, the situation escalated to a point where I was asked to leave the premises without having my car serviced. Subsequently, I have preferably decided to no longer do business with this dealership in regards to servicing my vehicle and I wish to seek other alternative solutions at another car dealership location. It is my understanding that as a registered dealership, Koeppel Nissan has an obligation to promptly and adequately address safety recalls on the vehicles they have sold. This obligation is not only a matter of legal compliance but also a moral responsibility to ensure the safety and well-being of their customers.