2016 Nissan Rogue

VIN : [XXX] Phone number : [XXX] Name: [XXX] EMAIL ADDRESS: [XXX] Incident: I have made a report earlier regarding my Nissan Rogue 2016 , the VIN is mentioned earlier. It’s been a safety issue driving the car as it becomes very hard to control ( LOSS OF STEERING CONTROL) , Loss of electrical features such as USB PORT , bad noise from the speakers when playing songs as there is a water drainage from the panorama roof ! The car been reported to Abbotsford Nissan local dealership, spoke with Nissan also about the issue and no action was taken … as I’m a nurse , today I was driving to work , the car started to act weird while I was driving caused me to lose control while driving and there tire did hit the side of the road.. causing it to be more misaligned. It's been reported to the local Nissan dealership as well as Nissan customer care that the car is unsafe to drive INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I RECENTLY BOUGHT ROGUE IN DECEMBER OF 2016 & WITHIN A MONTH OR SO I STARTED FEELING VIBRATIONS. I TOOK IT TO DEALER & THEY SAID THE WHEEL BALANCE WAS OFF THEY FIXED IT BUT THE VIBRATIONS WERE STILL THERE. I CAN FEEL THE VIBRATIONS DURING RIDE WHEN ON 25MPH, 40MPH & ABOVE, ALSO DURING IDLING ALOT OF VIBRATIONS AND EVEN BRAKING CAUSES VIBRATIONS, I COMPLAINED TO DEALER THEY CHECKED IT & IT WAS STILL VIBRATING & THEY SAID THEY CANT DO ANYTHING BECAUSE ROGUES ARE MADE THIS WAY. I THEN COMPLAINED TO NISSAN NORTH AMERICA & ASKED TO BUY BACK THIS VEHICLE SINCE I DONT FEEL I SHOULD KEEP DRIVING A DEFECTIVE CAR THEY ALSO DENIED MY CASE. I DONT KNOW WHAT TO DO NOW, I HAVE A NEW BORN BABY & ITS VERY HARD TO KEEP UP WITH THIS, THE REASON I BOUGHT A NEW CAR WAS TO NOT GET INVOLVED IN CAR PROBLEMS BUT I HAVE BEEN IN PERIL SINCE I PURCHASED THIS VEHICLE. CAN YOU PLEASE ASSIST ME WITH HOW I AM GOING TO DEAL WITH THIS ISSUE.

WHEN I TURN TO THE LEFT OR THE RIGHT MY VEHICLE MAKES A POPPING AND CRACKING NOISE SOUNDS LIKE THE WHEEL IS GOING TO FALL OFF.THIS CAR WAS BRAND NEW NO MIKES TOOK IT TO THE DEALER WAS SCARED TO DRIVE IT TO NORTH CAROLINA THE STATED IT WAS THE STRUTS AND IT WOULD TAKE 1 WEEK BEFORE THE PART WOULD BE IN AND GAVE ME A RENTAL AT NISSN WESLEY CHAPEL I TOOK IT ON AUGUST 16TH NO ONE CALLED ME I RETURNED ON THE 22 THEY STATED THIS ISN'T THE FIRST CAR LIKE THIS I CALLED CONSUMER REPORT AND THEY SAID THEY ARE AWARE OF THE SITUATION AFTER CALLING NISSAN BACK BUT THEY ASSURE ME I CAN STILL DRIVE THE CAR I STATED NOPE AND THE MECHANIC CALLED ME ON THE 23 AND STATED WE CALLED CORPORATE OR ETC AND SOMEONE WILL BE OUT THEY DON'T HAVE A TIME FAME I TOLD HIM THEY CAN TAKE THE CAR BACK AND GIVE ME ANOTHER VEHICLE I WAS CALLED ON THE 8TH AND THEY STATED THE SAME THING THEY CLAIMED TO HAVE REPLACED THE STRUTS OR ETC BUT AFTER A WEEK IT MAKE THE SAME NOISE THEN I ASK FOR ANOTHER VEHICLE IN WHICH THEY OFFERED BUT ONCE I FOUND A CAR THEY CAME BACK TO TELL ME OOH YOU HAVE NO EQUITY SO THEY CAN'T DO IT THEY WAS GONNA BUY MY CAR AND RESTART EVERYTHING BUT THEY WILL BUY MY CAR FOR LESS AND SORRY BUT BASICALLY TO DO WHAT I NEED TO AFTER STATING I WOULD DO THE LEMON LAW I HAVE A BRAND NEW CAR I PURCHASED ON THE 6 NOT TO MENTION WE PURCHASED 2 CAR FROM THERE WITHIN 2 WEEKS TO BE SCREWED WITH THE ROGUE

I BOUGHT MY NISSAN ROGUE JUNE 25, 2016 AND TWO WEEKS AFTER PURCHASE IT BEGAN TO MAKE A CLICKING NOISE AT THE FRONT DRIVER SIDE WHEEL OR STEERING WHEEL. I HAVE TAKEN IT TO THE DEALERSHIP WHERE I PURCHASED IT BUT THEY CANNOT TELL ME WHAT IS WRONG AND THEY HAVE STATED THAT ITS A KNOWN PROBLEM WITH NISSAN NORTH AMERICA AND THAT I WILL HAVE TO WAIT UNTIL NISSAN NORTH AMERICA GIVES THEM DIRECTION ON HOW TO FIX IT. I HAVE CONTACTED CONSUMER'S AFFAIRS AND NISSAN NORTH AMERICA AND AM AWAITING A CALL BACK FROM THEM AS WELL. EVERY TIME I TURN LEFT OR RIGHT THERE IS A CLICKING NOISE WHICH CAN BE HEARD FROM THE BACK AND PASSENGER SIDE. THE VEHICLE ONLY HAD 800 MILES ON IT WHEN THE NOISE STARTED.