2016 Nissan Rogue

I was driving down the road and suddenly my back right passenger window imploded, it sounded like a gunshot going off it was so loud and sudden. There had been no previous damage to the window and I was on a completely paved road with no construction or other vehicles near for anything to have hit the window. The glass went inside all over my back seat and even into the trunk area, if my children had been in the backseat they could have been seriously injured and I could have swerved due to being startled but luckily I was able to safely pull over. I took it to the Nissan dealership to see if they could inspect it to see if it was a defect or fault of the vehicle and they told me there was nothing they could do that I would just need to file a claim with my insurance.

I recently was notified that my vehicle has a factory recall for the jackknife key. So I brought it to my local Nissan dealership and they said they would fix the recall. After checking out my key and car the dealership said I would have to buy a brand new key which was around $300 dollars. The key is only 3 months old because I changed out the old key because the recall caused the old key to malfunction and not start up the car. They're solution was to put a spacer in the key to fix the recall but then said my car wouldn't turn on if they put in spacer to fix recall. My problem is why would i have to purchase something that is being recalled, also if it's a factory recall that would mean it has to be fixed as part of a federal law. Also, the reason for both keys malfunctioning is because of the recall in the first place. It seems the dealership is trying to get out of fixing this problem and they just want me to buy a new key to fix the issue instead of taking care of it, when it was the manufacturer's fault in the first place. The Nissan dealership is Destination Nissan located at 770 Central Ave, Albany, NY 12206, is there anything that can be done so they fix this issue? I also reached out to Nissan national help line, but they couldn't do anything but reach out to the dealership and ask what happened with no solution. They ended up not fixing the recall or anything on my vehicle and I currently have both keys that are malfunctioning because of Manufacturer Recall Number: R22C9 and NHTSA Recall Number 23V-093. But now I am at risk of key malfunctioning while driving and turning the car off and could cause possible crash, injury or worse. I don't understand how they can do this because under federal law they would need to fix any problems caused by this recall. Please any help would be greatly appreciated. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Follow up from Nissan district regional manager was the same as the Nissan dealership. They refuse to help and have zero issues sending people off onto the road with an unsafe vehicle that can stall or stop at any time. There needs to be another class action lawsuit opened for all of the people who are still experiencing these problems because there are a ton of Nissan Rogue owners who have transmission issues that the dealership refuses to acknowledge and fix.

I am back at the Nissan dealer to fix a recall but also to express my continued concerns regarding the clunking noise that I keep hearing when I accelerate. A year ago I was told by this same Nissan dealer that it was part of the transmission and there was nothing that they could do for me. Today I requested for it to be looked into again and the report back is they test drove it and hear no noise which is a LIE. I hear it every single time I drive my car and now u am being sent back on the road to drive a car I feel unsafe in. Nissan intentionally ignores you simply because there is no check engine light on despite there being a problem driving the car. They are forcing time to pass on so that the warranty and mileage is past the point of them being accountable to fix the issue. I don’t recommend anyone buying a Nissan rogue because they don’t care whether or not you feel safe.

A transmission issue with my vehicle first occurred on the highway. I purchased the vehicle in 2021 from Carvana who stated all open recalls had been taken care of. When I took the car into the dealership for the transmission issue, Nissan said the recall expired a couple months ago and would not honor the expired class action lawsuit. I'm trying to see what my options are for getting this repair done.

My car key fob is in perfect working conditions with no defect. I was told by a person my key fob, would ve deactivated if it wasn't repaired. My fob work just fine, and my bigger concern is that my alarm with locking my car is associated with my fob. My safety of car jacking and theft is larger if my fob is deactivated. I dont have a broken fob. So if my car can't lock and it gets stolen, I will sue Nissan, and and will go after those who can't just change or replace the gobs with some thing updated.

Driving on Highway 65-68 MPH, RPMs rose drastically (4-5 RPMS) and gas pedal did not operate. Slowed to side of road, shut car off. Waited on side of road approximately 3-4 minutes restarted car and drove to home. Immediately made appointment at Bradenton Nissan on February 11, 2022 stating to the Service Dept. what had happened. They claimed "Transmission did not duplicate problem no problem=no found; no code related to CVT". On August 1, 2023 same thing happened on highway travelling approx. 67 MPH, went to change lanes and car would not operate; RPMs flew to 5-6. Pulled to traffic light stopped engine and started again; drove home. August 2, 2023 took to Bradenton Nissan where they stated it was a transmission problem. Why was this not fixed in February of 2022? It was a major safety issue at that time.