2011 Nissan Rogue

The contact owns a 2011 Nissan Rogue. The contact stated that while the vehicle was parked, the front driver's side exterior door handle detached and fell off the vehicle. Additionally, the front passenger's side exterior door handle fractured, and half of the door handle fell off the vehicle. The vehicle was taken to the dealer and was diagnosed with a failed front driver's and front passenger's side door actuators. The contact was informed that the front driver's and front passenger's side door actuators needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that while the vehicle was parked, the rear passenger's side exterior door handle fractured and detached. The vehicle was not repaired. The dealer was made aware of the failure. The contact was informed that the failure was a known failure with similar vehicles. The vehicle was scheduled for an inspection in several days. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The contact stated that the damage had occurred during normal operational and was not the result of excessive pressure or force. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 70,000.

On interstate, the vehicle felt like it had a "float" feel and occasional shimmy while driving. Upon parking in town, stranger identified vehicle's driver-side rear wheel was not straight. Observation showed ground-contacting point of tire was angled outward from car. Diagnosis by both Nissan dealership and subsequent independent mechanic was extreme rust of undercarriage causing upper control arm to rust through and rot of the underside of car to the point of being "not salvageable" and non-fixable. This meant the rear wheel was wobbling while driving on the interstate and could have completely let go. This vehicle has been consistently maintained as a daily-driver and at only 59k miles, it was mentioned several times that the level of rust was extraordinary.

TL* THE CONTACT OWNS A 2011 NISSAN ROUGE. WHILE DRIVING 65 MPH, THE REAR DOOR FAILED TO LOCK AND CAUSED THE DOOR TO OPEN WHILE DRIVING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DOOR AUXILLARY NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.