2007 Nissan Quest

WHILE DRIVING THE VEHICLE ON DECEMBER 1, 2012, I CAME TO A STOP AT THE RED LIGHT. WHEN THE LIGHT CHANGED, I PUT MY FOOT ON THE GAS PEDAL AND IT MOVED SLIGHTLY THEN JUST COASTED, (THROUGH THE LIGHT) AND CAME TO A STOP IN THE RIGHT TURN LANE OF THE PARKING LOT. FORTUNATELY, THERE WERE ONLY A FEW CARS BEHIND ME AND I MADE IT THROUGH THE INTERSECTION. I TRIED TO START THE VEHICLE BUT TO NO AVAIL. I CALLED A TOW TRUCK AND THE LOCAL NISSAN DEALERSHIP TO LET THEM KNOW I WAS ON THE WAY. WHEN THE DRIVER ARRIVED, HE PUT MY VEHICLE ON THE TOW TRUCK AND DROVE TO THE KROGER GAS ISLAND IN THE PARKING LOT. HE PUT $5 IN THE TANK BUT NOTHING HAPPENED. AT THE NISSAN DEALERSHIP I EXPLAINED WHAT HAPPENED. THE INVOICE READS: CUSTOMER STATES THE CAR STALLED OUT CAUSE: GAS GAUGE SHORTED OUT AND STUCK ON 1 (THAT'S ALL THAT PRINTED). I HAD 1/2 TANK OF GAS WHEN THIS HAPPENED. I KEEP TRACK OF MILEAGE AND FILL-UPS. IT TOOK MORE DAYS TO CORRECT THE PROBLEM THAN INITIALLY DISCUSSED. THEY WOULD CALL AND LET US KNOW THAT SOMETHING DIDN'T WORK WHEN PROVIDING A STATUS UPDATE. FINALLY THEY TOLD US THEY BELIEVE THE PROBLEM TO BE FIXED. WE PICKED UP MY VEHICLE ON DECEMBER 6, 2012, AND PAID OVER $775 FOR THE REPAIRS. I HAVE TRIED TO CONTACT THE DEALERSHIP (LEFT VOICE MAIL, LEFT MESSAGE WITH PERSON, AND SENT EMAIL) BUT HAVEN'T HEARD BACK YET. I BELIEVE THE PROBLEM I EXPERIENCED IS THE SAME AS THE NOTIFICATION/ RECALL CAMPAIGN AND 1) MY VEHICLE SHOULD BE REVIEWED TO MAKE SURE THE PROBLEM IS 'CORRECTED' AND 2) A FULL REFUND TO BE MADE AS THIS INCIDENT IS IN LINE WITH THE DOCUMENTED INFORMATION IN THE RECALL CAMPAIGN. NISSAN HAS THE PAPERWORK TO GO BACK AND CONFIRM THIS REPAIR. THE NHRTA ACTION NUMBER I FOUND IS PE14012. (MODEL YEARS 2007-2009)

WHILE DRIVING THE VEHICLE ENGINE SUDDENLY CUT OFF AND STOPPED RUNNING. HAD VEHICLE TOWED TO NISSAN DEALER AND WAS TOLD FUEL PUMP HAD TO BE REPLACED COSTING $1163.31. THEN ON DECEMBER 15, 2014 WHILE DRIVING THE VEHICLE STALLED. HAD FUEL DELIVERED AND STARTED RIGHT UP, THE FUEL GAUGE INDICATED 1/4 TANK LEFT WHEN IT STALLED. ONCE FILLED I MONITORED USAGE AND CONCLUDED THE GAUGE IS OFF BY 1/4 TANK OR MORE. TRIED TO HAVE THIS COVERED AS PART OF THE PERVIOUS REPAIR BUT THEY COULD NOT COMMIT THAT THIS WAS PART OF THE PREVIOUS REPAIR. THEN IN JANUARY I RECEIVED NOTICE OF THE FUEL GAUGE RECALL PE14012. WHEN I CALLED THE DEALER THEY INDICATED MY VEHICLE VIN WAS NOT SHOWN TO HAVE A PROBLEM EVEN THOUGH I HAVE EXACTLY THE DESCRIBED PROBLEM. I HAVE JUST RECEIVED NOTICE THAT THIS NOW A KNOWN PROBLEM AND TO CALL THE DEALER TO SCHEDULE FUEL GAUGE REPAIR. HOW MANY OTHERS HAVE HAD A SIMILAR FAILURE WHICH I BELIEVE IS AN EXTENDED PART OF THIS RECALL. THE INITIAL REPAIR SHOULD BE PART OF THIS RECALL AND ANY CHARGED PAID FOR THIS SHOULD BE REFUNDED.

I WAS DRIVING FROM PEKIN TO WORK IN PEORIA AND NOTICED THAT I HAD A LITTLE LESS THAN 1/4 TANK OF FUEL SO I FIGURED I WOULD BE ABLE TO GET GAS ON THE WAY HOME. WHEN I CHECKED THE TRIP GAGE IT SAID THAT I HAD 8 MILES TO GO BEFORE I RAN OUT OF GAS. THAT IS A HUGE DIFFERENCE THAN WHAT MY GAS GAUGE SAID. I STOPPED AND GOT GAS IMMEDIATELY AND WHILE DOING SO I NOTICED THAT IT TOOK 17 GALLONS OF GAS. IF IT HAD ACTUALLY HAD A 1/4 TANK IN IT THERE IS NO WAY THAT I SHOULD BE ABLE TO PUT 17 GALLONS OF GAS IN AN 18 GALLON TANK. I HAVE CALLED MY NISSAN DEALERSHIP ABOUT IT AND WAS TOLD THERE WAS NO RECOLLECTION OF THIS BEING AN ISSUE. THIS ISN'T THE FIRST TIME IT HAS HAPPENED BUT I CANNOT REMEMBER THE FIRST TIME IT HAPPENED. SINCE THIS HAS BEEN HAPPENING I HAVE BEEN KEEPING TRACK OF MY MILEAGE AND FILLING UP ACCORDING TO MY MILEAGE RECORDS. I HOPE THIS CAN GET FIXED SOON I AM A MOTHER AND THE LAST THING I WOULD WANT TO HAPPEN IS TO GET STRANDED ON THE SIDE OF THE ROAD WITH MY BABY IN THE CAR BECAUSE OF AN ERROR THAT WASN'T MY FAULT.

WHILE DRIVING THE VEHICLE AT APPROXIMATELY 35MPH THE ENGINE SUDDENLY STOPPED RUNNING AND THE VEHICLE DRIFTED TO A STOP. ALL ATTEMPTS T RESTART THE VEHICLE FAILED. THE GAS GAUGE INDICATED THAT THE FUEL TANK HAD APPROXIMATELY 1/3 OF A TANK OF GAS REMAINING. I SPENT JUST A FEW MINUTE SEARCHING THE INTERNET FOR PEOPLE HAVING SIMILAR PROBLEMS WITH THE SAME MAKE AND MODEL (2007 NISSAN QUEST). THE SEARCH UNCOVERED LOTS OF COMPLAINTS ABOUT FAULTY GAS GAUGES INDICATING IMPROPER FUEL LEVELS. SO I POURED A FEW GALLONS OF GAS INTO THE FUEL SYSTEM AND THE VEHICLE STARTED. I HAVE SINCE HAD THE VEHICLE QUIT RUNNING 2 MORE TIMES UNDER SIMILAR CIRCUMSTANCES. EACH TIME MORE FUEL IS ADDED AND THE VEHICLE STARTS WITH NO TROUBLE.

SAME AS MOST OTHERS ON HERE, WE WERE DRIVING AND THE VEHICLE RAN OUT OF GAS. GAS GAUGE READ JUST OVER QUARTER OF A TANK, YET WAS ACTUALLY EMPTY. WE DO OUR BEST TO GET IT FILLED UP AT A HALF TANK, BUT THIS IS THE THIRD TIME THIS HAS HAPPENED IN A YEAR AND A HALF. WE'VE GOTTEN TWO LETTERS FROM NISSAN INFORMING US OF THE ISSUE, BUT IT'S STARTING TO APPEAR AS THOUGH NOTHING IS GOING TO BE DONE TO FIX THIS SAFETY ISSUE. HOPEFULLY SOMEONE DOESN'T HAVE TO DIE TO GET THEM TO STAND BEHIND THEIR PRODUCT. OBVIOUSLY THERE'S A DEFECT.

TL* THE CONTACT OWNS A 2007 NISSAN QUEST. WHILE DRIVING 55 MPH, THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN IN FOR DIAGNOSTIC TESTING AND THE RESULT WAS A POSSIBLE MISALIGNED CRANK POSITION SENSOR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA ACTION NUMBER: PE14012 (FUEL SYSTEM, OTHER); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED, BUT THE CONTACT WAS NOT OFFERED A REMEDY. THE FAILURE MILEAGE WAS 75,000.

THE GAS GAUGE IS SAYING THAT THERE IS OVER A QUARTER OF A TANK AND THE VEHICLE RUNS OUT OF GAS. THIS WAS HAPPENING OCCASIONALLY. NOW, IT IS HAPPENING MORE AND MORE. NOW, I FEEL THAT I MUST FILL UP EVERY FEW DAYS SO I AM NOT LEFT STRANDED AGAIN. FIRST TIME, CLOSE TO HOME. SECOND TIME ON MY WAY TO WORK ON A MAJOR HIGHWAY (VERY SCARY). THIRD TIME, CLOSE TO HOME AGAIN. I WAS TOLD THAT A RECALL WAS TO HAPPEN OVER THE SUMMER OF 2015 BUT CAN NOT FIND ANY INFORMATION ABOUT IT.

VEHICLE STALLED ON MORNING DRIVE TO WORK. OVER 1/4 TANK OF GAS ACCORDING TO GAS GAUGE. HAD VEHICLE TOWED TO AUTO REPAIR WHERE THEY DETERMINED IT WAS A FAILED FUEL PUMP. WHEN THE REMOVED THE GAS TANK TO REPLACE THE FUEL PUMP THE MECHANIC SAID THERE WAS VERY LITTLE GAS IN THE TANK. THEY REPLACED THE FUEL PUMP AND CHARGED ME $736.00. WHEN THEY TESTED THE ORIGINAL FUEL PUMP, IT OPERATED BELOW THE MANUFACTURERS SPECIFICATIONS. THE MECHANIC STATED THAT TRYING TO RESTART THE ENGINE WITH LITTLE GAS IN THE TANK (FAULTY GAS GAUGE) CAUSED THE ORIGINAL FUEL PUMP TO OVERHEAT.

FIRST OF ALL, THIS IS RELATED TO NHTSA ACTION NUMBER PE14012. I JUST GOT OFF THE PHONE WITH NISSAN AND WAS TOLD THAT THERE IS NO PROGRAM OR FIX AVAILABLE FOR THE PROBLEM. YOU CLOSED THIS INVESTIGATION ON JANUARY 13, 2015 BASED ON NISSAN TELLING THE NHTSA THAT THEY WERE GOING TO DO SOMETHING TO RECTIFY THE ISSUE. IT IS NOW JULY 15, 2015, 4 MONTHS AFTER I WAS TOLD BY NISSAN CONSUMER AFFAIRS THAT THEY WOULD HAVE A FIX BY JULY. I BELIEVE THAT NISSAN LIED TO YOU TO GET YOU OFF THEIR BACKS. THEIR FIX SO FAR IS TO TELL ME THAT I NEED TO FILL UP THE GAS TANK WHEN IT IS HALF FULL.... IN A DAY AND AGE WHEN EVERY CAR HAS A RED LIGHT THAT COMES ON, THIS IS RIDICULOUS FOR ME TO HAVE TO WATCH MY GAS GAUGE OR MILEAGE IN ORDER NOT TO RUN OUT OF GAS WHEN AT FULL SPEED! THIS IS A SAFETY ISSUE. I HAD THE VEHICLE STOP ON MY IN THE MIDDLE OF A VERY BUSY INTERSECTION... OTHER CARS HAD TO SLAM ON BRAKES AND SINCE I WAS MAKING A TURN IN A SPACE OF ONCOMING TRAFFIC... THEY HAD TO SWERVE TO AVOID ME! MY WIFE ALSO HAD IT CUT OUT ON HER, BUT FORTUNATELY WAS JUST PULLING INTO A STATION TO FILL UP. PLEASE REOPEN THIS INVESTIGATION TO PUT NISSAN ON NOTICE. THEY ARE DOING NOTHING. I EVEN OFFERED TO MY DEALERSHIP TO PAY TO HAVE THIS FIXED AND THEY COULDN'T DO IT BECAUSE THERE AREN'T PARTS AVAILABLE. NISSAN LIED TO YOU. GET 'EM! I AM GOING TO SEND A COPY OF THIS TO SENATOR JOHNNY ISAKSON AND CONGRESSMEN ROB WOODALL, TOM PRICE, LYNN WESTMORELAND, JODY HICE, DOUG COLLINS, BARRY LOUDERMILK, DAVID SCOTT, AUSTIN SCOTT AND TOM GRAVES. ALL OF WHOM ARE PERSONAL FRIENDS OF MINE. THANKS FOR YOUR ATTENTION TO THIS MATTER.

TL* THE CONTACT OWNS A 2007 NISSAN QUEST. WHILE DRIVING APPROXIMATELY 30 MPH, THE FUEL GAUGE DISPLAYED AN INCORRECT READING INDICATING THAT THE FUEL TANK WAS FULL WHEN IT WAS REALLY EMPTY. AS A RESULT, THE VEHICLE STALLED. THE VEHICLE WAS REFUELED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.