Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 13 of 45 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Forward Collision Avoidance. Review the 14 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Suspension. Review the 7 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 4 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
1 crash reports0 fire reports2 injury reports
What owners actually said
45 reports
1,500 miles · Mar 3, 2021
Forward Collision AvoidanceService Brakes
I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD NOTHING IS WRONG WITH THE CAR…
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I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD NOTHING IS WRONG WITH THE CAR WITHIN 1 WEEK IT HAPPEND AGAIN AND I WAS TOLD BY THE DEALER THERE'S NOTHING WRONG WITH THE CAR.
NHTSA ODI #11398975
100 miles · Jan 24, 2021
Visibility/wiper
I WENT FROM A WHITE 2019 NISSAN MURANO TO A BLACK 2020 MURANO. THE WEEK AFTER I GOT IT, I TOOK A TRIP TO THE GULF COAST. ON MY WAY DOWN, WHEN THE SUN WAS OVERHEAD, THE REAR "LIP" OF THE HOOD ACTED JUST LIKE A MIRROR AND REFLECTED THE SUN RIGHT IN THE DRIVERS EYES. IF YOU LOOK AT THE HOOD, IT SLANTS UP LIKE A NORMAL HOOD, THEN…
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I WENT FROM A WHITE 2019 NISSAN MURANO TO A BLACK 2020 MURANO. THE WEEK AFTER I GOT IT, I TOOK A TRIP TO THE GULF COAST. ON MY WAY DOWN, WHEN THE SUN WAS OVERHEAD, THE REAR "LIP" OF THE HOOD ACTED JUST LIKE A MIRROR AND REFLECTED THE SUN RIGHT IN THE DRIVERS EYES. IF YOU LOOK AT THE HOOD, IT SLANTS UP LIKE A NORMAL HOOD, THEN THE LAST 3 INCHES ARE TILTED DOWN TOWARD THE COWL/WINDSHIELD WIPER AREA. I AM ATTACHING A PICTURE, HOWEVER IT DOES NOT ACCURATELY SHOW HOW BRIGHT THIS REFLECTION IS. IT IS EXACTLY LIKE SOMEBODY TAKING A MIRROR AND SHINING IT IN YOUR EYES. I PARTICIPATE IN THE NISSAN EMPLOYEE LEASE PROGRAM AND TOOK IT BACK TO THE ADMINISTRATOR AND THEY SAID THAT THEY CANNOT DO ANYTHING ABOUT IT; THAT IT WAS A DESIGN ISSUE. THIS SITUATION ONLY HAPPENS WHEN THE SUN IS HIGH IN THE SKY BUT IT IS A VERY DANGEROUS SITUATION WHEN IT REFLECTS IN YOUR EYES. BELOW ASKS FOR A SPECIFIC DATE BUT IT HAPPENS ANY TIME THE CONDITIONS ARE RIGHT.
NHTSA ODI #11389690
1,100 miles · Oct 31, 2020
Unknown Or Other
I WAS DRIVING 40 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. THE CAR IS BRAND NEW WITH ONLY 1100 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY AND WILL CONTACT THE DEALER WHERE I PURCHASED THE CAR FIRST THING M…
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I WAS DRIVING 40 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. THE CAR IS BRAND NEW WITH ONLY 1100 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY AND WILL CONTACT THE DEALER WHERE I PURCHASED THE CAR FIRST THING MONDAY MORNING (11/2).
NHTSA ODI #11372487
Mileage unknown · Oct 19, 2020
Service Brakes
WE PURCHASED THIS MURANO 3/4/2020. IT WAS A DEMO DRIVEN BY THE SALES MANAGER.WE NOTICED THAT WHEN STEPPING ON THE BRAKES THERE IS A GRINDING SOUND. AN SECURE ODOMETER READING WAS NOT ATTACHED TO THE CONTRACT SO WE DO NOT KNOW HOW MANY MILES THE SALES MANAGER DROVE THE CAR.THIS IS A FEDERAL OFFENSE WITH A FINE UP TO $10,000 FOR …
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WE PURCHASED THIS MURANO 3/4/2020. IT WAS A DEMO DRIVEN BY THE SALES MANAGER.WE NOTICED THAT WHEN STEPPING ON THE BRAKES THERE IS A GRINDING SOUND. AN SECURE ODOMETER READING WAS NOT ATTACHED TO THE CONTRACT SO WE DO NOT KNOW HOW MANY MILES THE SALES MANAGER DROVE THE CAR.THIS IS A FEDERAL OFFENSE WITH A FINE UP TO $10,000 FOR PINNACLE NISSAN TO NOT SUPPLY US WITH A SECURE ODOMETER READING. WE ARE SENIOR CITIZENS, I AM 73 AND MY HUSBAND IS 86. WE LIVE APPROXIMATELY 120 MILES FROM THE DEALERSHIP. WE WILL NOT DRIVE THE CAR BECAUSE IT COULD BE FATAL TO OUR LIVES. WE HAVE TRIED CONTACTING THE GENERAL MANAGER AND HE DOES NOT RETURN OUR CALLS. WE FINALLY DECIDED TO HIRE AND ATTORNEY. THEY ALSO BAITED AND SWITCHED THE PRICE OF THE CAR. PACKED THE INVOICE, AND TREATED US WITH DISRESPECT. ING ON THE BRAKES THERE WAS A GRINDING NOISE. THE CAR WAS IN MOTION. WE DO NOT KNOW HO10,000 BY PINW MANY MILES THE SALES MANAGER DROVE THE CAR BECAUSE A SECURE ODOM
NHTSA ODI #11365196
300 miles · Feb 11, 2020
Structure
TL* THE CONTACT OWNS A 2020 NISSAN MURANO. THE CONTACT STATED THAT THE HOOD REFLECTS THE SUNLIGHT RIGHT INTO THE DRIVER'S EYES IMPAIRING THEIR VISION. THE SUNLIGHT REFLECTION IMPAIRS THE CONTACT'S VISION WHILE DRIVING. THIS COULD CAUSE AN ACCIDENT SINCE THE CONTACT CAN NOT SEE THE ROAD WHILE DRIVING THE DEALER ROCK HILL…
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TL* THE CONTACT OWNS A 2020 NISSAN MURANO. THE CONTACT STATED THAT THE HOOD REFLECTS THE SUNLIGHT RIGHT INTO THE DRIVER'S EYES IMPAIRING THEIR VISION. THE SUNLIGHT REFLECTION IMPAIRS THE CONTACT'S VISION WHILE DRIVING. THIS COULD CAUSE AN ACCIDENT SINCE THE CONTACT CAN NOT SEE THE ROAD WHILE DRIVING THE DEALER ROCK HILL NISSAN 550 GALLERIA BLVD, ROCK HILL, SC 29730 (803) 818-2713 STATED THAT THERE WAS NO ASSISTANCE THAT COULD BE PROVIDED REGARDING THE ISSUE. THE MANUFACTURER WAS CONTACTED DUE TO THE CONCERN. THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS DESIGNED. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 300.
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence & remedy
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
Additional source detail variants (2)
Suspension:rear:axle:spindle
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
Steering:linkages:knuckle:spindle:arm
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
Consequence & remedy
Consequence: Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
Remedy: Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2020 Nissan Murano Problems, Complaints & Recalls | Skip That Year