IllustrationClaim #11682497 follow up I’ll be attaching documents below
2020 Nissan Murano
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2020 Nissan Murano do not stand out strongly from the model-year median of 110.
About this comparison →How this year compares
Owner complaints by model year
Compare all Murano years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 13 of 45 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Forward Collision Avoidance. Review the 14 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Suspension. Review the 7 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 4 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
1 crash reports0 fire reports2 injury reports
Wheels complaints
2 reportsSubject: Vehicle Safety Complaint – 2020 Nissan Murano, VIN [XXX] Dear NHTSA, I am submitting a formal Vehicle Safety Complaint regarding my 2020 Nissan Murano (VIN: [XXX] ) due to unresolved safety defects that match existing recalls. I have been notified of two recall campaigns affecting my vehicle model: 1. NHTSA Campaign 21…
Read full complaint
Subject: Vehicle Safety Complaint – 2020 Nissan Murano, VIN [XXX] Dear NHTSA, I am submitting a formal Vehicle Safety Complaint regarding my 2020 Nissan Murano (VIN: [XXX] ) due to unresolved safety defects that match existing recalls. I have been notified of two recall campaigns affecting my vehicle model: 1. NHTSA Campaign 21V402000 (Steering knuckle/rear axle housing defect). 2. NHTSA Campaign 21V170000 (Transverse link/ball joint defect). Despite these active recalls being published in NHTSA’s database, Nissan Consumer Affairs has denied that my VIN is included, even though my vehicle is exhibiting the exact safety defects described: [insert brief description of your issues, e.g., steering instability, noises, or loss of control symptoms]. I have already provided Nissan with: - NHTSA campaign numbers - Recall notifications received through the Kelley Blue Book app - Documentation of my safety concerns Nissan has failed to provide a resolution. I request that NHTSA investigate whether additional VINs should be included in these recalls and ensure Nissan fulfills its obligations to correct these safety defects. I am prepared to supply copies of all recall notifications, correspondence with Nissan and, documentation of my vehicles defects upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Official recalls
221V402000 · Steering:linkages:knuckle:spindle:arm; Suspension:rear:axle:spindle
May 27, 2021
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence & remedy
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
Additional source detail variants (2)
Suspension:rear:axle:spindle
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
Steering:linkages:knuckle:spindle:arm
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
21V170000 · Steering:linkages
Mar 11, 2021
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
Consequence & remedy
Consequence: Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
Remedy: Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.