2020 Nissan Murano

WE'VE HAD THE VEHICLE OVER A YEAR AND HAVE NEVER BEEN ABLE TO GET USED TO THE FORWARD AND BACKWARD COLLISION AVOIDANCE EMERGENCY BRAKING, AS IT SEEMS TO ACTIVATE FOR NO REASON AT ALL. MULTIPLE TIMES THIS HAS HAPPENED TO MY WIFE, THE PRIMARY DRIVER. SHE'S TOO ANXIOUS TO DRIVE IT ON DAYS WITH INCLEMENT WEATHER WHEN IT'S THE WORST. WE HAVE THE CAR BEING EVALUATED BY THE DEALER, IF THEY CAN'T REPAIR OR DISABLE, SENSORS AND AUTO BRAKING THEN I'M GOING TO GET THEM TO BUY IT BACK FROM ME.

I-95 NISSAN, a Dealership in Riviera Beach Florida received a stop sale order on this car on March 10, 2021. I went to the Dealership on 4/13/2021 to get the oil changed and tires rotated on my 2015 Nissan Murano Platinum. My existing vehicle was in perfect mechanical condition, and while I was awaiting the completion of my oil change, a Sales Person came up and began to chat with me, and told me I needed to buy a new car, and said my car would be junk in no time, and I needed to get rid of it before it was literally worth nothing. This Man did not relent all day long. I finally caved and bought the 2020 Murano against my better judgement, and I had no idea it had a recall issued on it, but they did! About 2 months later, I get a call from the Dealership inviting me in for a free oil change and Tire rotation on the new purchase. I declined, because I was ultimately not satisfied with the Salespersons behavior post-purchase. He continued to text me and ask me out to dinner, dancing, etc. until I finally blocked his phone number. So, I had no intention on getting anything further from THAT Nissan Dealership. The Person on the phone mentioned that they really needed to get the car in there because they really should not have sold it to me with an open recall, and they needed to get that fixed. I still declined, and did some research, only to find that it's a pretty major SAFETY recall, that could affect the steering loss. I also discovered that Federal Law 49 U.S. Code § 30116 – Defects and noncompliance found before sale to purchaser, prohibits the sale of a new vehicle with an open safety recall!!! I contacted Nissan, and they opened case# 45574832, about the sales experience, but stated the Dealership is independent of them, and I would need to remedy the situation directly with them. I attempted to do so numerous times, to no avail. They have continually publicly denying my requests, blocking my reviews about the Dealership and I am now at this point.

While parallel parking, we backed into the space and when we put the car into Drive, it lurched forward at an incredible speed. We hit and pushed the car parked in front of us, hopped up onto the sidewalk, knocked down a street light, and moved a huge concrete planter. The airbags over the windshield and under the dashboard deployed. The bags under the dash exploded with such force that they injured my husband's legs, and he has been seeing a wound doctor for the past five weeks. The car was towed to a repair shop. I reported the incident to Nissan NA; they sent a representative to retrieve information from the EDR. Nissan has advised that no mechanical problems were recorded but we are absolutely certain the car malfunctioned. We think it might have been a problem with the CVT.

I CALLED MY DEALERSHIP UP AND THEY DO NOT HAVE THE KNUCKLE PART AS OF YET SO THEY WONT LOOK AT MY CAR DUE TO TAKING IT APART TO CHECK ON IT . CATCH 22 , NEED THE PART IN THEIR DEALERSHIP THEN SCHEDULE THE CAR TO BE LOOKED AT WILL GIVE ME A LOANER FOR MAYBE A WEEK THEN DO THE RECALL . UNTIL THEN HAVE TO WAIT [XXX] CELLS D [XXX] F [XXX] EMAILS [XXX] NO INCIDENT AS OF YET BUT THERE IS A CONCERN IF THERE IS AN ACCIDENT OR INCIDENT THAT CAUSES SOMETHING AND WE CANT GET THIS FIXED . WE MAKE PAYMENTS ON A CAR THAT CAN HAVE OR DOES HAVE A DEFECT . INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2020 Nissan Murano. The contact stated that when the vehicle was shifted into park, the vehicle continued rolling forward. The failure occurred intermittently. The vehicle was taken to the dealer however, the mechanic was unable to identify the cause of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was unknown.

I HAVE A 2020 NISSAN MURANO THAT HAD 3 OCCURRENCES IN A 48 HOUR PERIOD WHERE THE AUTOMATIC EMERGENCY BRAKING SYSTEM CAUSED MY CAR TO STOP IMMEDIATELY WITH NO WARNING OR OBSTRUCTION IN THE ROAD. THE 1ST INCIDENT OCCURRED WHEN I WAS TRAVELING APPROXIMATELY 30 MILES PER HOUR ON A CITY STREET. MY CAR WENT FROM 30 TO 0 WITH NO WARNING. THE MOTOR DIDN'T STALL OUT, THE CAR WAS STILL IDLING BUT THE CAR JUST STOPPED ON THE ROAD. I WAS NOT BRAKING AT THE TIME. I'M THANKFUL NO VEHICLE WAS TRAVELING BEHIND ME AT THE TIME. THE NEXT 2 OCCURRENCES HAPPENED WHILE BACKING OUT OF MY DRIVE WAY. AGAIN THERE WAS NOTHING IN THE WAY TO OBSTRUCT THE VEHICLE FROM BACKING OUT. NO MAINTENANCE LIGHTS OR WARNING LIGHTS SHOWED UP. WHEN I TOOK MY VEHICLE TO THE DEALERSHIP, THEY FOUND NOTHING WRONG. THE COMPUTER DIDN'T SHOW ANYTHING WAS IN NEED OF REPAIR. I TOLD THEM THERE WAS NO MAINTENANCE OR WARNING LIGHT THAT SHOWED ON ANY OF THE 3 OCCURRENCES.

UPON INITIAL STATE SAFETY INSPECTION FOR BRAND NEW CAR, NISSAN SERVICE REPORTED METAL SHAVINGS WERE FOUND IN OIL PAN AND OIL WAS SHINY. CHECK ENGINE LIGHT AND OIL LIGHT WERE NOT ON WHEN CAR WAS PRESENTED FOR INSPECTION, AND WOULD NOT GO OFF. SERVICER REPORTED THAT THE LONG BLOCK ENGINE WAS REPLACED (DID NOT OBTAIN CONSENT OR INFORM ME OF WHAT THE DEFECT WAS) AND WORK SUMMARY STATED PROBLEM WITH OIL PUMP. FOR THE WEEK I DROVE THE CAR, I COULD SOMETIMES SMELL FUNNY SMELL WHEN EXITING VEHICLE AFTER TURNING OFF THE ENGINE, BUT ATTRIBUTED IT TO NEW CAR SMELLS.