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NHTSA owner reports · September 18, 2026 snapshot.

1 crash reports0 fire reports2 injury reports

Suspension complaints

1 reports

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20,000 miles · Feb 26, 2021

Suspension

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STARTING IN NOVEMBER 2020, MY 2019 MURANO HAS AN UNEXPLAINED CLUNKING/CLATTER NOISE WHEN GOING OVER SMALL BUMPS IN THE ROAD. IT SOUNDS AS IF IT IS THE SWAY BAR BUSHINGS BUT THE DEALERS ARE NOT PROPERLY DIAGNOSING IT. THE TECHNICIANS TAKE A RIDE WITH ME IN THE VEHICLE AND CLEARLY HEAR AND ACKNOWLEDGE AN ABNORMAL NOISE. HOWEVER THEY PROCEED TO DRIVE ANOTHER USED VEHICLE AND DETERMINE IT IS NORMAL BEHAVIOR. THE PROBLEM IS THAT THERE WAS NO ABNORMAL SUSPENSION NOISES WHEN IT WAS NEW AND ANY NEW ONE ALSO LACKS THE NOISE. ONE DEALER PROCEEDED TO SAY IT WAS BECAUSE THE POWER STEERING IS FUEL INJECTED. NOT ONLY IS THAT STATEMENT FALSE IT DOESN'T MAKE SENSE SINCE THE POWER STEERING IS HYDRAULIC. NISSAN HAS BEEN INFORMED BUT DOESN'T TAKE RESPONSIBILITY, AND ALSO REFUSE TO REPURCHASE OR REPLACE MY VEHICLE. OTHERS ON THE ONLINE MURANO FORUMS SEE MY VIDEOS OF THE NOISE AND ALSO SAY THEY HAVE THAT ISSUE AND DEALERS PROVIDE THE SAME "NORMAL BEHAVIOR" REASONS. I FEEL THIS SHOULD BE INVESTIGATED AS A POTENTIAL MANUFACTURING DEFECT AND A POTENTIAL SAFETY ISSUE. A VEHICLE WITH 20,000 MILES SHOULD NOT HAVE ANY SUSPENSION ISSUES WHEN THERE IS NO EVIDENCE OF FOUL PLAY. I AM NOW HAVING TO PAY OUT OF POCKET TO HAVE A SUSPENSION SHOP DIAGNOSE THE ISSUE.

NHTSA ODI #11398076

Official recalls

19V654000 · Back Over Prevention: Sensing System: Camera

Sep 12, 2019

Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Consequence & remedy

Consequence: The lack of an image in the back-up camera display increases the risk of a crash.

Remedy: Nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began November 11, 2019 and all affected VINs should be activated. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

No exact-year investigations in this snapshot.