2010 Nissan Altima

Today my 16 year old daughter drove my 2010 Nissan Altima. At 45 mph it started to jerk. She pulled over to check things out and saw nothing. She went to put it back in drive and the gear shifter wouldn’t stay in proper drive position, but she started driving. It continued and began jerking, making a popping sound, and then started pouring smoke. She pulled over, got out and got my 10 year old daughter out when she saw a flame by the windshield and they ran away from the vehicle before it became engulfed in flames very quickly. The entire vehicle is ash except the frame in a short period of time.

My name is [XXX] and I can be reached at [XXX]...The dashboard has many cracks on it and it looks like it's melting too by the sun rays. It's very sticky when you touch it too. Vehicle tends to slow down a lot when I am driving as if I am about to get transmission problems soon. I see many people who already complained this transmission issue. My car has about 130,646 miles on it. The passenger air bag is consistently on and I hope it won't deploy on its own. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

My extremely shiny/melting dashboard is the problem yes it is available for inspection. Everyones safety was put @ risk because of the glare created by that dashboard onto the windshield. I can’t afford to pay the dealership or anyone else to look at it. Not inspected by police insurance or manufacturer yet but I’m sure it will be once I have a wreck Due to the fact that I can’t see clearly out the windshield there were no warning lamps Or messages but here’s the story : I bought this car Preowned in Oklahoma on April 16, 2023 since then on more than one occasion I have almost run over A pedestrian or into another vehicle because I couldn’t see due to the excessive glare on my windshield One photo Shows how bad the Glare is when The Sun hits The windshield 4some reason it uploaded sideways Depending upon the placement of the sun the Reflection on the The windshield Will cover the entire lower half the rest of the photos were taken in my garage &even after dark with just the light from my garage you can clearly see how bad the glare is due to the reflection. I also included a photo of a quarter standing On its side. that is how sticky the dash is. You can also see in the photos how the shade I bought to keep the sun off of The dash leaves pieces on the dashboard because it keeps sticking to the dashboard Every day when I use it. You can also see if you look really closely how the stickiness that’s on the shade rubs off onto the windshield and leaves a sticky mess on it. please do something about this my car is no longer under warranty but is it unsafe to drive at various times both day and night. There’s no way I can afford to get a new dash.

My dashboard has been melting since I purchased the vehicle last year. Dealership went out of business. It’s over $1,000 for dashboard to be replaced. I read the complaints on this website and y’all are WELL INFORMED of this issue and the safety concerns associated with it. Ditto for Nissan! A recall was issued for the previous two year models so why in the world should we have to pay for this repair out of pocket and how many complaints does it take to get y’all to do something????? I’m not sure what you’re here for if not to address issues consumers are having with their products. DO YOUR JOB AND MAKE NISSAN PAY FOR THEIR MISTAKES!!!!

I have a melting dashboard that is becoming hazardous due to the extreme glare , tackiness and continuous deterioration. I noticed it in May 2021 and has become substantially worse’s as it is now a hazard and concerned driving it until I can find a fix . I contacted Nissan consumer affairs and was advised no recall and due to age that they could not offer a good will fix and directed me to dealer. I will spoke to the dealer body shop who advised it will be approximately 2000 to replace . I will be bring it to the dealer in the next week for their inspection and assessment as this issue has been noted in the Auto Saftey letter to Nissan North American CEO in fall of 2021 requesting recall