2007 Mitsubishi Outlander

TL* THE CONTACT OWNS A 2007 MITSUBISHI OUTLANDER. WHILE THE VEHICLE WAS AT A STOP, THE CONTACT HEARD AN ABNORMAL SOUND NEAR THE FRONT OF THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE SUBFRAME WAS CRACKED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,221.

IN APRIL 2014 MITSUBISHI SENT OUT A SERVICE BULLETIN TSB-14-33-002 EXTENDING THE WARRANTY TO 9 YEARS/120,000 MILES ON OUR 2007 OUTLANDER AS THEY HAD "DETERMINED THAT THERE IS POTENTIAL FOR THE FRONT COIL SPRINGS ON YOUR VEHICLE TO CORRODE FROM PROLONGED EXPOSURE TO ANTI-FREEZING AGENTS.....WHICH MAY CAUSE THE SPRING TO FRACTURE.". AT 151,281 MILES MY DAUGHTER WAS BACKING OUT OF OUR DRIVEWAY, HEARD A VERY LOUD "CRACK" OR "SNAP" IN THE FRONT OF THE CAR WHILE SHE TURNED TO DRIVE AWAY. WE DROVE IT TO A NEARBY GARAGE WHO DETERMINED THAT THE FRONT COIL SPRINGS WERE INDEED FRACTURED. WE SPENT $1176.48 GETTING THE PARTS REPLACED. FORTUNATELY FOR US OUR DAUGHTER WAS NOT AT A HIGHWAY RATE OF SPEED OR WE ARE CERTAIN SHE COULD HAVE BEEN INVOLVED IN AN ACCIDENT AND HURT. I HAVE CALLED MITSUBISHI FOR A REFUND, BUT SINCE THE MILEAGE WAS OVER THEIR "VOLUNTARY WARRANTY EXTENSION" THEY WILL NOT REIMBURSE ME. IT IS CLEAR TO ME THAT MITSUBISHI HAS ACKNOWLEDGED A SAFETY ISSUE (POSSIBLY TO APPEASE NHTSA?) AND THEY ARE HIDING BEHIND A TECHNICALITY (SINCE I AM CIRCA 30,000 MILES PAST THE "EXTENDED WARRANTY") AND NOT STANDING BEHIND THEIR PRODUCT - A PRODUCT WHICH THEY HAVE KNOWINGLY ACKNOWLEDGED A SAFETY DEFECT WITH THE COIL SPRINGS. MITSUBISHI SHOULD BE REQUIRED TO REIMBURSE ME, AND ALSO TO RECALL THE AFFECTED VEHICLES AND REPLACE THE AFFECTED COMPONENTS AT THEIR COST AS THEY KNOW THEY HAVE VEHICLES RUNNING DOWN THE ROAD WITH BAD COIL SPRINGS. THIS IS A DANGEROUS SITUATION. *JS

SEVERAL ELECTRICAL PROBLEMS, MY STEERING WHEEL HAS INTERMITTENT ELECTRICAL OUTAGES. THIS EFFECTS THE CRUISE CONTROL SET BUTTON, THE VOICE CONNECT BUTTON. MY REAR PASSENGER WINDOW GETS JERKY WITH AN UP OR DOWN MOTION CAUSING THE WINDOW TO COME OUT OF ITS POSITION AND GET STUCK. MY FRONT INSIDE LIGHTS EITHER WORK OR DON'T, DEPENDING ON THEIR MOOD. MY SPEAKERS COME IN AND OUT ALSO WHEN THEY WANT- IF ITS A SONG THEY LIKE, THEY'LL WORK. ALSO, WHEN MY CAR IS RUNNING AND IN PARK, MY REAR LIGHTS ON THE DRIVER SIDE DON'T COME ON. ONCE IT IS IN DRIVE OR REVERSE, THEY DO... OH AND MY WINDSHIELD CRACKS FROM UNDER THE EDGE WHERE IT CONNECTS TO THE CAR? *TR

MY VEHICLE HAS BEEN RECALLED. MITSUBISHI INSISTS I TAKE IT TO ONE OF THEIR DEALERSHIPS. THE NEAREST DEALERSHIP IS 228 MILES AND 3.5 HOURS ROUNDTRIP. I BELIEVE THEY SHOULD ALLOW ME TO GO A DIFFERENT LOCAL DEALERSHIP THAT IS 20 MINS. ROUNDTRIP TO FIX THE PROBLEM AND THAT THEY SHOULD PAY FOR IT AS WELL. IT IS THEIR MISTAKE WHY DO I HAVE TO PAY FOR IT WITH MY TIME AND MONEY? PLEASE HELP. *TR

MITSUBISHI HAS EXTENDED THE WARRANTY ON THIS VEHICLES FRONT COIL SPRINGS TO 120,000 MILES OR 9 YEARS (WHICHEVER COMES FIRST). MY FRONT COIL SPRINGS WENT BAD AT 120,500 AND MITSUBISHI REFUSES TO MAKE THE NECESSARY REPAIR TO THEIR DEFECTIVE PARTS. THE FRONT COIL SPRINGS, ACCORDING TO MITSUBISHI HAVE A "POTENTIAL" TO "CORRODE FROM PROLONGED EXPOSURE TO ANTI-FREEZING AGENTS (SUCH AS CALCIUM CHLORIDE) USED IN COLD WEATHER AREAS TO CLEAR ICE AND SNOW FROM ROADWAYS". I DO LIVE IN OHIO AND WE HAVE A LOT OF SNOW HERE, BUT UPON SEARCHING ONLINE I HAVE FOUND THAT MANY OTHERS WHO DO NOT LIVE OR TRAVEL TO AREAS WHERE ROADS NEED TO BE SALTED (E.G. TEXAS, FLORIDA) HAVE ALSO HAD THE SAME PROBLEM. ALSO, IF ALTERNATIVE FRONT COIL SPRINGS DO NOT HAVE THE POTENTIAL TO CORRODE UNDER THESE CONDITIONS, SHOULD MITSUBISHI NOT BE LIABLE FOR PROVIDING CUSTOMERS WITH THESE SATISFACTORY PARTS REGARDLESS OF MILEAGE? IT SEEMS TO BE UNIVERSAL AND IT IS MY BELIEF THAT MITSUBISHI PUT OUT A VEHICLE WITH A DEFECTIVE PART THAT THEY ARE NOW REFUSING TO RECALL. THEIR NEGLIGENCE IN THIS MATTER IS NOT FAIR TO CONSUMERS WHO PAY FOR QUALITY VEHICLES WITH QUALITY PARTS.

TL* THE CONTACT OWNS A 2007 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THE LOWER PORTION OF THE DRIVER'S SIDE WINDSHIELD BECAME FRACTURED AND EXPANDED TO THE TOP OF THE WINDSHIELD. THE CONTACT MENTIONED THAT THE WINDSHIELD WAS REPLACED THREE TIMES SINCE THE DATE OF PURCHASE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

SIDE VIEW MIRRORS I AM A SENIOR CITIZEN, AVERAGE HEIGHT 5'3". I HAVE CONTACTED MITSUBISHI MOTORS TO COMPLAIN ABOUT THE SIDE VIEW MIRRORS ON MY CAR, TO WHICH THEY RESPONDED 'THE SIDE VIEW MIRRORS MEET U.S. SAFETY STANDARDS'. I HAVE BEEN TERRIBLY CONCERNED ABOUT MY MITSUBISHI OUTLANDER'S OVERSIZED SIDE VIEW MIRRORS, BOTH ON THE DRIVER AS WELL AS PASSENGER SIDES. THEY ARE NOT ONLY AWKWARDLY PLACED, HEIGHTWISE, BUT ARE ALSO HINGED IN A WAY THAT CREATES HUGE BLIND SPOTS ON BOTH SIDES. THEY OBSCURE MY VISION, CREATING BLIND SPOTS WHEN CHANGING LANES, WHEN MAKING TURNS, AT PEDESTRIAN CROSSINGS. I HAVE TO STOP FOR SEVERAL MINUTES TO CLEAR BOTH SIDES, IN ADDITION, I HAVE TO RAISE MYSELF IN MY SEAT TO CLEAR THE HEIGHT OF THE MIRRORS. I HAVE HAD INNUMERABLE 'NEAR MISSES' BECAUSE THEY BLOCK MY VIEW OF APPROACHING CARS TO MY RIGHT/LEFT. THE REASON I FINALLY AM WRITING TO YOU IS BECAUSE I ALMOST HIT A PEDESTRIAN A FEW WEEKS AGO, DUE TO THE MIRROR BLOCKING MY VISION OF THE INDIVIDUAL CROSSING. IN ADDITION, THEY HAVE BEEN KNOCKED OFF BECAUSE THEY EXTEND SO FAR FROM THE MAINFRAME OF THE CAR, CAUSING ME HUGE REPAIR COSTS. I REQUEST YOU ADVISE ME HOW TO GET MITSUBISHI'S ATTENTION TO REMEDY THIS HUGE PROBLEM, AND HOW I CAN PURSUE THIS MATTER SO THAT THIS DESIGN FLAW IS RECTIFIED. I HAVE CONTACTED CONSUMER REPORTS AND THEY PROVIDED ME NAMES OF SEVERAL AGENCIES THAT I AM CONTACTING AS WELL. *TR

WHEN PUTTING ON MY DRIVER SIDE SEAT BELT I HEARD THIS STRANGE GRINDING NOISE FROM MY SEAT BELT. IT DID NOT SEEM TO KEEP ME SECURE IN THE SEAT. WHEN I STARTED TO DRIVE I MOVED FORWARD IT DID NOT LOCK LIKE IT SHOULD TO KEEP YOU IN YOUR SEAT. I TOOK IT TO THE DEALER AND WAS ADVISED I NEEDED A NEW ONE. WHICH WILL RUN $491.00. MY CAR ONLY HAS 36230 MILES ON IT. THIS SEEMS TO BE A SAFETY CONCERN. I CANNOT DRIVE A CAR WITHOUT FULLY FUNCTIONING SEAT BELTS SO I AM FORCED TO PAY THE COST. I THINK THE COMPANY SHOULD REPLACE IT SINCE THERE ARE SO FEW MILES ON THE CAR. *TR