2007 Mitsubishi Outlander

I was coming to a stop from 40 mph and CLUNK!!! The cross member on my suspension is rusted so severely that the wheel and steering column are in danger of being ripped apart. The car has 104,927 miles on it and is well cared for. Mitsubishi has recalls on this cross member part for 2007 Mitsubishi Outlander and other years in states that use salt on the roads. I feel this part is defective and I should have a recall that gets my car repaired. I believe my driving conditions mimic northern salted roadway conditions. I lived in upstate NY for 39 years. I now live in Florida and drive directly on the beach sand in New Smyrna Beach. I tow a boat in and out of salt water. My car is sprayed off with my boat and trailer after every trip. I know how to fight salt. The cross member is defective. My car is a V6 and fits the parameters of the recall perfectly except I'm not living in the North. My car engine is in perfect running condition. My car is too dangerous to drive because of the faulty cross member. I am lucky I had enough sense to take it to a local garage or I could have literally been killed trying to make it 25 miles to my dealership. I was going 40 mph and coming up to a red light I put my foot on the brake and CLUNK!! IT WAS SCARY SCARY!!! I drove directly to my local garage. They examined it on the 10th. They called my husband and I and said you need to see this damage. IT IS BAD! The cross member is rusted on the driver's side of the car and is a hairs breath away from complete failure. The passenger side is fine.

Mitsubishi Motors has been contacted several times in the past about the ETACS system being faulty. The windshield wipers on this particular car went out in February, 2017, at which time they were contacted and rudely refused culpability. The car has had recall-related services completed: 2 windshield wiper recalls and a corrosion-related recall. I was told by the Mitsubishi tech in Asheville, NC that the recall on the wipers did not cover the faulty ETACS, "which is a common repair on 06-11 Mitsubishis." He was more than happy to give me a quote for more than $1,000 to replace the defective ETACS. We've replaced coil springs that snapped in two as I pulled out from my driveway with my children in tow - NOT covered by the recall because the mileage on the vehicle was 3,800 miles OVER Mitsubishi's pre-set mileage limit. I have had numerous problems out of the vehicle: coil springs snapped in two, ETACS failure, (still) non-functioning windshield wipers, corroded/rotted exhaust that cost nearly $1,000 to repair - not REPLACE but to REPAIR -, electrical failures related to headlights/interior lights/Bluetooth/cruise control, and severe cross member corrosion. I have reached out to Mitsubishi Motors several times since purchasing the vehicle, and other than speaking to extremely rude representatives three times by phone, no one has ever responded to me about my concerns. Most concerning right now: The anti-corrosion that was applied by the Mitsubishi dealership should have been a complete replacement of the front and back subframes, as BOTH are completely ROTTEN and CRUMBLING from rust! My daughter had been driving this vehicle with her baby in tow until recently! It is completely unacceptable that Mitsubishi Motors has not been held accountable and forced to fix these issues!

The contact owns a 2007 Mitsubishi Outlander. The contact stated that while depressing the brake pedal and attempting to make a left turn, the cross member attached to the control arm failed. The contact stated that the vehicle was towed to the residence. The vehicle was not taken to a dealer or an independent center to be diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The contact related the failure to NHTSA Campaign Number: 20V279000 (STRUCTURE, SUSPENSION); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 205,000.

The contact owns a 2007 Mitsubishi Outlander. The contact stated that while driving approximately 30 MPH over a bump in the road, and the front passenger’s side tie rod was fractured due to a corroded cross member, and the vehicle was undrivable. The vehicle was towed to the local dealer who diagnosed that the front cross member and tie rod assembly needed to be replaced. The vehicle was not yet repaired. The contact stated that the VIN was included in the NHTSA Campaign Number: 16V458000 (SUSPENSION). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 120,000.

The contact's son-in-law owns a 2007 Mitsubishi Outlander. The contact stated that the vehicle had been gifted to her grandson by his father, however when the vehicle was being inspected the contact noticed that the rear tail lights had not illuminated when the brake pedal was depressed. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 14V564000 (Exterior Lighting), however the vehicle was not part of the VIN selection. The manufacturer was not informed of the failure. The failure mileage was approximately 142,000.

When visiting local dealership for a state inspection it was found the rear subframe of my 2007 Mitsubishi Outlander, 2WD Model XLS has rusted completely through. I an internet search it was found that this was a common occurrence and a highly dangerous issue and it would not pass for a safety inspection. It appears from the number of complaints posted on various message boards it is widely known that this inferior component exists in a number of years for this and other models in the Mitsubishi brand. While its was noted in posting that the Mitsubishi dealership recognized this defect as a recall item, it was not showing up in the NTSB safety recall list for my VIN [XXX] . Please advise as to the investigation into this serious component failure and the recall status via return email. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2007 Mitsubishi Outlander. The contact stated that while making a left turn at 10 MPH, the steering wheel jerked violently. The vehicle was stopped, and the contact became aware that the tire turned inward. The vehicle was towed to a dealer where it was diagnosed that the front sub frame, drive axle, lower control arm, ball joint, and tie rods needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2007 Mitsubishi Outlander. The contact stated while at the dealer for a scheduled service appointment, the mechanic became aware that the rear frame and the sub frame connectors were corroded, and the rear stabilizer bar was fractured in half. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 155,000.